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3 great new shift features

  • When looking at the instance of a shift on a particular day, Admins can change the start/end times of the shift by clicking on “Change this shift’s time”. If someone is assigned to that shift, you also have the option to have iCarol notify that person by email about the time change.
  • When viewing the “List of all shifts”, you’ll see a number of new filtering and sorting options, to help you more easily find the shifts you want to modify.
  • And once you’ve chosen a shift from the “List of all shifts” you now more flexibility about deleting some of all of the instances of a shift: You can specify your own date ranges, apply deletions to assigned and/or unassigned shifts, or choose to delete all past and future instances of the shift.

We have lots more enhancements coming for shifts, and we hope these are helpful.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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