How to Open a Support Ticket

Written by Dana on December 8, 2016. Posted in

…on “Tickets” from the center of the screen, or click on “My Area” from the top menu Click the button for “Add Ticket” Fill in the requested fields Included a…

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How does the free trial work?

Written by iCarol on January 25, 2016. Posted in

…already part of my subscription + – If you’re an existing iCarol user interested in accessing additional add-on features, please have one of your agency’s designated support contacts open a ticket…

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CONTACT Care Line opens new call center

Written by Dana on February 25, 2016. Posted in Events, Helplines, iCarol clients

…More details and ticket information is available here. We always want to spread the word about the great work and accomplishments of helplines. Got a story to share? Please !…

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iCarol’s Built-in Suicide Safety Assessment Tool

Written by iCarol on April 4, 2016. Posted in

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What is the iCarol Assessment Gauge, and How is it Used?

Written by Mary Kruger on August 22, 2018. Posted in iCarol, iCarol Features, Enhancements, and Updates

…in your system, iCarol customers have access to this help article. Please open a ticket with the iCarol Support Team if you’d like additional guidance or assistance using this feature!…

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iCarol Standard Implementation

Written by Dana on April 26, 2019. Posted in

…will all work Your assigned CSIS will set up separate support tickets to guide you through the steps to configure your iCarol system to meet your needs Support tickets include:…

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Lottery Tickets Aren’t Child’s Play

Written by Dana on December 19, 2019. Posted in Helplines, iCarol clients

…are too impersonal, that puts you in an even tighter spot. It might be tempting to give a teen a scratch off or lottery ticket, but according to the National…

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iCarol Messaging Tools That Improve Your Crisis Intervention Service

Written by Dana on October 8, 2020. Posted in

…Live Chat or SMS/Text, current iCarol users can check out the tutorial videos and articles found in the iCarol Help Center, and open a ticket to ask questions or add…

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Happy New Year from iCarol

Written by Tammy DiManna on December 29, 2020. Posted in Events, iCarol, iCarol clients, iCarol Features, Enhancements, and Updates

…we moved our Support ticketing system to a new platform in an effort to better support all of you. This move has allowed us to better track support needs and…