Enhancements to the Resource Field Visibility Tool

Written by Dana on October 20, 2017. Posted in 211 and Resource Referral, iCarol Features, Enhancements, and Updates

…be switched over to the new tool. We advise that you first configure your new settings before making the switch. To explore the new settings page and/or begin configuring settings…

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Accept new records through Automated Verification

Written by Dana on June 28, 2016. Posted in 211 and Resource Referral, iCarol Features, Enhancements, and Updates

…be able to tell the new submissions apart from the rest of the responses — If you look under the ‘New Record’ column, you’ll see that new resources have the…

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New Resource Search Available Now

Written by Dana on February 28, 2017. Posted in

…are ready to allow our users to use this new page, please note this is a Beta setting, which means the code is new and could contain some bugs. We…

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Breaking Down Employment Barriers

Written by Elizabeth Schmidt on December 6, 2019. Posted in Helpline Best Practices, Helplines

…isn’t and the “number of potential workers produced by New York’s education and training systems.”1 Among the key findings of this report were: New York must grow its labor force…

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Receive mobile alerts about new Chat or SMS conversations

Written by Dana on June 24, 2016. Posted in iCarol Features, Enhancements, and Updates

…with you. Historically these notifications arrive on your computer screen where you’re signed in to iCarol, and you can then promptly assume that new conversation. This ensures that visitors are…

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An update on Contact Form and Messaging Enhancements

Written by Carmen Lovas on April 23, 2017. Posted in iCarol clients, iCarol Features, Enhancements, and Updates

…new volunteers and staff Quicker geographic suggestions Widen your volunteer pool Improved accessibility User friendly interface Improved Connection to Help Seekers Faster delivery of chat and text messages Better Documentation…

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Webinar Schedule

Written by iCarol on December 3, 2013. Posted in

…The technological advances of the last 20 years have changed so much about the way we live our lives and communicate with one another. Younger generations’ embrace of new technology…

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Learning about iCarol enhancements and other system news

Written by Dana on August 11, 2017. Posted in iCarol, iCarol Features, Enhancements, and Updates

…“Announcements, Tips, and Tricks” area. In this area we’ll share news and goings on of note to Admins. This is one of the places we’ll typically announce noteworthy new features…

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Happy New Year from iCarol

Written by Rachel Wentink on January 2, 2020. Posted in 211 and Resource Referral, Events, Helplines, iCarol, iCarol clients, iCarol Features, Enhancements, and Updates

…we moved to a new infrastructure on which the iCarol web application runs – Microsoft Azure. The migration to this new platform was the culmination of a year’s worth of…