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iCarol Standard Implementation

…will all work Your assigned CSIS will set up separate support tickets to guide you through the steps to configure your iCarol system to meet your needs Support tickets include:…

iCarol Standard Support

…response to tickets determined to be urgent within 2 hours during normal support hours Initial response to tickets determined to be high priority within 24 hours during normal support hours…

CharityLogic Software Service Agreement

CharityLogic Software Service Agreement Last updated March 2022: ATTENTION: Please read this Software Service Agreement (the “Agreement”) carefully which sets forth the legally binding terms of use of the CharityLogic…

iCarol Career Opportunities

…needs Monitors and answers incoming support chats and tickets, working directly with customers to help solve problems Resolves issues or escalates issues to CSIS2 when more expertise is needed Assists…

How to Open a Support Ticket

…on “Tickets” from the center of the screen, or click on “My Area” from the top menu Click the button for “Add Ticket” Fill in the requested fields Included a…

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