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iCarol attends the American Association of Suicidology Conference

On Wednesday and Thursday, April 24th and 25th Rachel Wentink, Vice President, Operations for iCarol, will be in Denver, Colorado attending the 52nd American Association of Suicidology (AAS) Conference.

The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, and advocates focused on education and awareness.

So we can continue to be aware and closely in touch with the topics that most impact iCarol’s customers, on Wednesday Rachel will attend the pre-conference program for Crisis Centers, followed by the National Suicide Prevention Lifeline update session.

Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication. We suspect the update provided at the conference will show continued expansion in 2018. Unfortunately 2018 was another year with well-publicized deaths by suicide of a number of celebrities, including Kate Spade, Anthony Bourdain, and Avicii. These losses always result in a spike in volume and without fail the participating centers always step up to meet the challenge and provide help and hope to the people prompted to reach out for themselves or loved ones.

The Lifeline update also promises to provide information on developments in Lifeline initiatives such as Follow-up Matters and the Lifeline Safety Assessment. These and other projects directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention centers everywhere, providing the tools they need to do their life-saving work.

Finally, on Wednesday evening Rachel will attend the Crisis Centers Reception, which provides the chance to network and catch up with crisis center staff and leadership and hear all about the important work they are doing.

If you plan to be at the AAS Conference, Rachel would welcome the opportunity to chat with you about the needs of your suicide prevention service and answer your questions about iCarol. As always, we also welcome you to contact us at your convenience to share your challenges or projects and explore how iCarol can be of assistance.

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Comments (4)

  • Patricia Arango

    |

    I would like to know if the conference will be recorded and if it is possible to access the conference another day, it is very interesting but it is too late since my calendar is full.

    Reply

    • Dana

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      Hi Patricia, and thanks for the comment. We wouldn’t have that information since this is something we are just attending and not organizing, but I would definitely check out the information found on their website at http://www.suicidology.org to see if they post any relevant materials or recordings – they very well may share the type of information you are looking for now that the conference is wrapped up.

      Reply

  • Ciara Relyea

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    The way that iCarol is currently set up is extremely inefficient in regards to how workers must be scheduled for shifts, one shift at a time. It takes me 30-45 minutes to just enter the names into the iCarol schedule for one month of on-call, with one shift per day. It would be great if there was an option to click on each worker, and then under that worker’s profile click which shifts from the monthly calendar to assign them to all at once. There are also long delays in between clicks with any functions on icarol.com. Any improvements in this area would be greatly appreciated!

    Reply

    • Dana

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      Hi Ciara! Thank you for this feedback. There are a number of ways you can assign a person to multiple shifts at once – if you haven’t already please navigate to the Help section of your iCarol system and check out some of the articles and tutorials available on Shifts. We always appreciate hearing ideas like yours, in fact, many of our developments start out as ideas submitted by our customers. I’d recommend that while you’re in the Help section of iCarol, check out our iCarol Ideas Portal and submit your idea so that other customers can check it out and vote on it for potential development.

      Reply

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