Skip to main content

iCarol Customer Conference
and User Group
Monday, May 18, 2026
St. Louis, Missouri

iCarol Customer Conference
and User Group
Monday, May 18, 2026
St. Louis, Missouri

Customer Conference and User Group

  • Date:

    Monday, May 18, 2026

  • Time:

    8am – 4pm
    Attendees are welcome to attend sessions as availability allows. Schedule and agenda coming soon!

  • Location:

    America’s Center Convention Complex

  • Room:

    Room 261, 2nd Floor

Schedule and Agenda

  • 8:00 am:

    Coffee and Open Office Hours

    Start your day with coffee, conversation, and community. Meet the iCarol team and fellow users to talk about your current projects, future goals, or challenges and leave with actionable ideas to take back to your organization.

  • 9:00 am:

    Achieving Impact Through the iCarol Technology Grant

    We’re celebrating 2 years of the iCarol Technology Solution Grants. Discover how past recipients boosted capacity, improved engagement, and enhanced quality assurance in their programs. Learn how your organization can apply innovative technology to complete caring contacts, strengthen community impact and increase data-driven insights.

  • 9:45 am:

    Building Custom Data Exports Made Easy

    Get hands-on with the Contact Record Export Builder and learn step-by-step how to design custom exports tailored to your reporting and analysis needs. You’ll save time, gain flexibility, and share data with your stakeholders in the way they need.

  • 10:30 am:

    Break

  • 10:45 am:

    Tracking Outcomes That Matter

    Take a deep dive into follow-up workflows and tools that help demonstrate your program’s success. See how automated and manual follow-ups, related forms, and Profile enhancements can strengthen outcome tracking and prove your organization’s value to stakeholders.

  • 11:30 am:

    Contact Form Management for Better Reporting

    Your data tells a story — make sure it’s complete and accurate. Learn how to build and maintain effective Contact Forms and connect the dots between data collection and meaningful reporting.

  • 12:15 pm:

    Lunch Break (meal not provided)

  • 1:30 pm:

    iCarol User Group: Co Design the Future

    Shape the roadmap of iCarol by sharing your insights and ideas. Collaborate directly with our team and user community to explore emerging needs, brainstorm new features, and reimagine how iCarol can continue evolving to serve you better.

Visit Our Exhibit Booth

iCarol is at booth 5 in the AAS Exhibit Hall – please stop by, say hi, and grab some swag!

What is iCarol Software?

older gentleman wearing a blue striped shirt and dark blue hat looks at the camera

Contact Management

Documentation not only ensures good service and consistent care, but is necessary for required reports. Intuitive documentation tools help you focus on the person in need.

iCarol’s configurable forms help you collect exactly the data you need with form design editing access keeping you responsive to changing requirements and emerging needs.

caution tape

Risk Assessment

Proper risk assessment guides staff towards the best course of action for a help seeker.

iCarol’s configurable and interactive assessment forms help you gauge a consumer’s risk level and direct your workers on steps to take.

young woman holding her mobile phone that lights up her face in a darkened room with city lights outside the window

Meeting People Where They Are

Meeting people where they are and on the channels they prefer ensures more people get the assistance they need and aren’t left behind.

iCarol offers solutions to ensure your community can access your services through Live Chat, 2-way SMS/Texting, and self-service on the web.

overhead shot of many hands from a group of people stacked on one another in teamwork fashion over top of a table

Crisis Care Continuum

Communities are looking to improve their crisis care continuums, with crisis centers acting as a hub that connects phone or online care with in-person mobile crisis response teams, walk-in center services, or crisis stabilization when needed.

With iCarol you can be that hub — make direct referrals to other departments or partner agencies, coordinate dispatch, create waitlists or queues with statuses, and more.

woman texting while laying on a comfortable couch

Follow-up Care

Studies show that ongoing contact during and after a crisis situation improves outcomes and helps to ensure someone’s safety.

With iCarol you can schedule one or more follow-up interactions to occur with a client, and even set these follow-ups to occur automatically by SMS/Text or email. Ensure quality care and help your service meet targets and requirements related to follow-up care.


How To Get In Touch After The AAS Conference