CharityLogic, makers of iCarol
iCarol is your helpline software company here to make easier your job as Executive Director, manager or leader of a non-profit contact center. Whether you have a crisis, help or 211 or other information and referral line, we are here to help you help more people in your community.
We serve over 76,000 users at non-profit and charity contact centers around the world. iCarol is the first and only commercially available, subscription based, helpline software management system that automates all of the processes associated with managing call service delivery and providing iCarol Messaging (live chat and texting/SMS).
How can iCarol help you? Well, we’ve worked as volunteers and staff members of our own local helplines, so we know first hand the challenges you face in your position. We also know the value of community helplines and the importance of compassionate listening. Staff and volunteer management, volunteer shift schedules, call reports, resource referrals and outcomes are difficult to achieve in a paper based, or home-built system environment. Even more complex is measuring the overall success of your helpline in the community and communicating the results to the Board of Directors and funders.
— Lisa Turbeville
Resource and Crisis Line Manager
With iCarol, managing and organizing service delivery at your contact center and measuring its impact in your community is a breeze. To make it even easier and more affordable for your organization, our helpline software is a web-based application. This means that you, your authorized staff and volunteers can access iCarol 24/7 from anywhere with an Internet connection and it requires no software maintenance on your part!
Plus, for your peace of mind, we ensure that your information is secure and reliable. Our certified professionals also monitor the site’s availability 24/7, and our team holds Microsoft Silver Competency in Application Development. CharityLogic is a Microsoft Partner. Read more about our technology platform.
Mental Health Association of New York City
New York, USA
“iCarol was one of the few systems we use that stood the test of hurricane Sandy and for that we are very grateful.”
— Gloria J., Senior Crisis Counselor