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iCarol is here to make easier your job as Executive Director, manager or leader of a non-profit contact center, helpline, charity, or other organization serving people in need. Whether you have a crisis, helpline, community program, or 211 or other information and referral service, we are here to help you help more people in your community.

We serve over 80,000 staff and volunteers at non-profits and charities around the world. iCarol is the first and only commercially available, subscription based, helpline software management system that automates all of the processes associated with managing service delivery and providing iCarol Messaging (live chat and texting/SMS). While iCarol was originally built specifically for non-profit helplines, our solution serves not-for-profit agencies of many different scopes and types who serve people in need not just over the phone, but in-person, on the web, and through live chat or texting conversations.

How can iCarol help you?

We’ve worked as volunteers and staff members of our own local helplines and not-for-profit organizations, so we know first hand the challenges you face in your position. We also know the value of community helplines and the importance of compassionate listening. Staff and volunteer management, volunteer shift schedules, call reports, resource referrals and outcomes are difficult to achieve in a paper based, or home-built system environment. Even more complex is measuring the overall success of your service in the community and communicating the results to the Board of Directors and funders.

Common Ground
Michigan, USA

Common Ground Logo“I cannot say enough about iCarol. Our staff and volunteers love it! It is so user friendly and has been such an asset to our organization. The iCarol staff is incredibly supportive and amazing!”

— Lisa Turbeville
Resource and Crisis Line Manager

With iCarol, managing and organizing service delivery at your contact center and measuring its impact in your community is a breeze. To make it even easier and more affordable for your organization, our solution is a web-based application. This means that you, your authorized staff and volunteers can access iCarol 24/7 from anywhere with an Internet connection and it requires no software maintenance on your part!

Plus, for your peace of mind, we ensure that your information is secure and reliable. Our certified professionals also monitor the site’s availability 24/7, and our team holds Microsoft Silver Competency in Application Development. CharityLogic is a Microsoft Partner. Read more about our technology platform.

MHA-NYC-logoMental Health Association of New York City
New York, USA

“iCarol was one of the few systems we use that stood the test of hurricane Sandy and for that we are very grateful.”

— Gloria J., Senior Crisis Counselor


Chimo Crisis
Richmond, British Columbia, Canada
"People love the iCarol system.  I am delighted that it has worked out so well for us!" - Joan C, Executive Director

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