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Ah gee! Thanks Missoula 2-1-1

We love to hear from our clients and are happy to share this feedback from Missoula 2-1-1:

  “I just wanted to take a minute and let you know that, roughly one year in to using the iCarol system with all the features you customized for us, we are really pleased with it. I feel that your people were very thoughtful in how they approached our specific needs and we now have a system that is incredibly streamlined and efficient without having had to compromise on our specific requirements. Like many areas of the country we have experienced a real increase in need and call volume this year and our new system has allowed us to keep up with existing staff- a good thing because funding is very tight right now for non-profits. With any system there are the very occasional glitches, but your support people have dealt with these quickly & correctly (with no begging on our part:-).  So thanks to you and your staff. You always feel that you are taking a risk when you make a change like we did and I am pleased to say that moving to iCarol has worked very well for us. I think it is important to give credit where credit is due, so I am.” – Casey G, Program Coordinator,  211/ First Call For Help

iCarol

iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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