AIRS Conference Recap
The team had a blast in Dallas for this year’s I&R Training and Education Conference organized by the Alliance of Information and Referral Services (AIRS).
The weather was a big topic of conversation at the conference, as torrential rains, storms, and severe flooding wreaked havoc on the region in the days prior to the conference. In fact our developer, Spike, who attended the conference shared this image of the flight path towards the end of their flight into Dallas on Tuesday night. Just as their flight was cleared to land, the airport closed due to the storms and their flight was diverted to Tulsa where many others were also sent. It took several hours before they could get from Tulsa to Dallas. Getting there was an adventure for many conference goers due to the storms, but was ultimately well worth it.
And since disaster response is a component of the work of many 2-1-1 and I&R agencies, many attendees whose centers are located in the region had to split their time between attending their sessions and regularly checking in with staff at their call center. It was a great reminder of the never-ending and important work happening in the industry.
The conference was very centrally located in downtown, within a mile of interesting museums like the Dallas Museum of Art and the Sixth Floor Museum at Dealy Plaza which examines the life, death, and legacy of JFK.
Crystal noted that the local art scattered throughout the area was impressive, “I loved the art all around the city, the hotel had an interesting mural painted all along one side. Outside a little pizza shop, walking distance from the hotel, there was a really interesting bronze statue of horses, and everywhere you looked there was art beautifying the area. Art was everywhere!”
There was plenty of opportunity for fun while in Dallas. Several iCarol team members and helpline staffers took in a Texas Rangers game one evening which was a lot of fun.
We also found a delicious Mexican restaurant located about a block from the conference. YUM. Here we are again with a variety of folks from both our team and the industry chowing down.
The fun and games were great, but we accomplished a lot professionally as well. The iCarol Usergroup session was well-attended. For those who haven’t attended one of these sessions before, we use this as an opportunity to speak with iCarol users and provide a synopsis of the major enhancements that have been deployed over the last year.
Crystal’s session, “Taxonomy 102: How to make taxonomy customization decisions, and policies to consider” was popular among resource managers and the audience was really engaged! Be sure to keep an eye on the AIRS networker for the presentation if you’d like to check it out. Whether you use iCarol or another software vendor, please check into your Taxonomy capabilities and options for more information on how you can apply what you learned.
For more great photos from the conference, check out the album shared by AIRS. Our team would like to thank everyone who stopped by to say hi, attended a session, or engaged with us in any way while at the conference. We had a terrific time!
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…