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Analysis: by shift, total and average call length

Now the Analysis Tool can show you call volume by shift, total call time, and average call length.

iCarol

iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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RT @DRPS: World Suicide Prevention Day is September 10. Join @DRPS members, the Youth Suicide Prevention Action Group & Distress Centre Dur…

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