Big Feature Announcement: Wait Lists/Referral Queue, Capacity, and Provider Portals
We’re very excited to announce that iCarol is adding some brand new, big features to our software later this year!
ReferralQ empowers your organization to play a more active role in managing a help seeker’s progress towards meeting their needs, and engaging in closed-loop referral processes and no wrong door initiatives. You’ll be able to:
Assign a help seeker to one or more wait lists/referral queues for services to meet their needs
Update a person’s wait list or queue status
Track how long someone has been waiting for services
Prioritize which help-seekers need attention first, determined by your own internal business practices
And much more!
If you subscribe to ReferralQ, you’ll have the option to add on a Provider Portal. The Provider Portal complements Wait Lists and Capacity tracking by inviting community-based organizations to directly access the referrals made to them, update their status and update their program’s capacity right within in your iCarol system. They can:
Obtain and review the referrals you made to them from wait lists
Input live updates on their program’s capacity
Update the statuses of referred help seekers
The wire frame below illustrates an example workflow for organizations that may wish to use ReferralQ and the Provider Portal.
These features are coming to iCarol in Q4 of 2020, but now is a great time to ask your questions and talk to us about using these features at your organization!
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