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Dana

Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties at a suicide prevention, crisis intervention, and empathetic listening helpline that also served as a 2-1-1 information and referral service. As the Communications and Social Media Manager at iCarol, you’ll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials that aid helplines in their work.
In her spare time, Dana enjoys birdwatching, gardening, animal caregiving, and spending time with her family.

“It’s a Wonderful Life” and the Importance of Connection

This time of year I like to post a blog I wrote years ago about Frank Capra Christmas classic “It’s a Wonderful Life” and how this popular and enduring holiday program centers around the topic of one man’s suicide plan. While most people view the film casually and this aspect of the story may take a backseat to the other major themes, for those of us who have experience working in the suicide prevention or crisis industry, it’s hard not to view the film from that unique perspective. And, I promise you, I’ll get to that in just a moment.

But, I recently read a highly engaging article titled The Best Way to Save People From Suicide featured in the Huffington Post last month. In summary, it discusses the idea that making connections and keeping in close contact with someone who is suicidal is a simple yet effective method of preventing suicide. Remarkably, this applies to many different types of contact, from simple texts or emails, making a call, even sending a form letter.

Reading about the importance of connections got me thinking about George in “It’s a Wonderful Life.” Here’s a guy who has connected with a lot of people over his life. He’s a beloved son and brother, and well-liked member of the community. He is devoted to other people and several times through the course of the film, we see him sacrifice his own dreams and ambitions to help family members and others. In my opinion and observation watching the film, that lifetime of deferring his own needs for others leads to a degree of resentment and perhaps even depression.

Suddenly, as things in Bedford Falls turn grim, with a run on the bank and his uncle misplacing a large deposit at the worst possible time, the walls begin closing in and George, who has always been able to come to the rescue, feels desperate, helpless and hopeless. Worst of all, it would seem his connections are failing him right when he needs them most. He can’t see his own value, and the positive presence he is in so many lives.

When Clarence shows George Bedford Falls (or Pottersville, as it’s called in the dismal alternate universe where George was never born) and the lives of the people there without him, only then does George see the meaning his life has and the impact he’s had on the town and people residing there. Having been reminded of his value, he’s pulled from the darkness.

While thankfully Clarence’s supernatural abilities did the trick, just imagine how powerful it may have been for a real person George knew to recognize his pain, then pull him aside and tell him how important he is to them, and ask him how he’s doing. We all have the power to make and keep connections with the people we know, and check in on those who may be hurting. We don’t even have to have all the answers to their problems, we just have to be present with them and provide empathy in that moment.

And now, without further adieu…

13 thoughts of crisis workers when watching “It’s a Wonderful Life”

  • It bothers you that the movie perpetuates the myth that suicide rates go up at Christmastime

  • You’re envious of the detailed and factual background Clarence has on George, and think of how helpful this would be when working with your clients

  • You know of a dozen people you’ve spoken to this month who are in way worse circumstances than George, but knowing how complex and unique suicide can be for each person you’d never judge George for feeling how he does

  • You can list all the warning signs that George is giving, and yell at the other characters for not picking up on them

  • Even better, you wish someone would talk to George about his behavior and ask him directly if he was thinking of suicide

  • You cheer on Mary when she calls a family member to talk about how George was behaving, and doesn’t keep his uncharacteristic behavior a secret. Mary – 1 Stigma and Shame – 0

  • George’s story reminds you of all the people you’ve spoken to that thought their suicide would be what’s best for their family

  • You note the high lethality of George’s plan for suicide

  • And think of how more bridges need suicide barriers for this very reason

  • It angers you when Clarence tells George he “shouldn’t say such things” when George discusses suicide, effectively shutting him down and judging him rather than listening to why he feels this way.

  • You’re relieved when George finds his reasons for living

  • You’re thankful for the happy ending, but you know that it’s rarely wrapped up so easily

  • You’re reminded of why you do the work you do

Have you had any of these thoughts while watching this classic film? Got any other thoughts to add? We’d love to hear from you, leave us a comment!

And while you may not have wings, we know the countless individuals touched by your caring voices consider you all guardian angels. Thank you for your hard work and dedication to saving lives, during the holidays and all year ’round.

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7 calls you’ll take on Christmas (or any major holiday)

If you want to witness one of the most challenging yet also most rewarding aspects of helpline work, look to the major holidays. Centers that operate 24/7/365 experience the challenge of staying open all the time and being there for help seekers even on major religious and civic holidays. It can be tough to staff these days, and hard for staff and volunteers to spend a special holiday away from friends and family, but ultimately knowing that you helped someone in their time of need makes the hard work and sacrifice worthwhile.

So what kinds of calls (or chats or texts!) do such services receive on these major holidays?

Hello from a familiar voice

    At any given hotline it’s fairly common to have a population of people both in and outside their communities for whom the helpline is a part of this person’s support network. These folks rely on the helpline as a support system for a number of reasons; limited social and familial relationships, daily coping with mental illness or disabilities, loneliness, or someone simply had a very successful interaction that keeps them coming back for support. Regardless of the reason, helplines should take this caller loyalty as a compliment and endorsement. And you’ll likely hear from these same people on the holidays as well, either to check-in and talk like they normally would, or often with an added “Thank you for being there.”

Surprise!

    More than a handful of times I can recall answering the phone on a major holiday and the person on the other end was baffled by the sound of another human voice. “Oh…hello? Are you a real person?” or “Oh wow, you guys are there today!” Often they were prepared to have to leave a message or were just testing the line. It was nice to hear someone pleasantly surprised that they could speak to another person on a day where so much was going on and so many other services are closed, and it usually made me feel like I was in the right place that day.

I need a meal/toy for my child/counselor/shelter/etc.

    These calls can be a challenge because for many situations, the help seeker isn’t going to be able to get help that day. As mentioned above, many services are closed and it can be tough to give a person referrals but know that their situation may remain in limbo until the holiday has passed. Thankfully in my experience there were at least a handful of non-profits or religious institutions who were open and providing things like hot meals on many holidays, and even those who had last-minute toy giveaways for families with children who hadn’t signed up for such programs in advance. And, even when the referred service isn’t open, you’re able to at least provide empathy and hope which can make a world of difference.

Crises don’t take a day off

    For many people, holidays are more stressful than they are delightful, and actually present a recipe for crisis. Tensions that were simmering below the surface can easily rise up when a person is under stress. And while for most people family gatherings are a happy occasion, for others these get-togethers can easily result in outbursts or even violence. Of course this can happen in a group setting or to someone who is alone. After all, a holiday is just another day, presenting all the same hardships as the day before. There is nothing special about a holiday that can create a foolproof barrier against a crisis or suicidal thoughts — making it all the more critical that someone be available to help talk things through or intervene in some way.

I want to help

    Holidays that put a focus on gratitude and generosity will bring out the best in people. For many, the spirit of giving is coursing through them so much that they’re looking for a last minute opportunity to volunteer somewhere so they can give back to others in need. Unfortunately for these generous people, most organizations have long since filled their need for volunteers on the actual holiday, plus there are application processes and/or training that make it infeasible to accept these spur of the moment offers of volunteerism. Luckily these folks are usually willing to accept referrals to the many organizations in their area that need volunteers year ’round, not just on the holidays, and would hopefully follow through with their plan to help after going through the proper processes.

Holidays are a painful reminder

    For many people the holiday itself can be a cause of negative feelings, and they need someone to vent to. Perhaps they have a particularly bad memory associated with the day or time of year, and pain surfaces as a result. This may be a memory from long ago or something that happened much more recently, but anniversaries tend to make us recall these past events and relive the emotions experienced, good or bad. Some people are grieving a lost loved one, and holidays remind them of the empty seat at the table. For others, seeing people enjoying get-togethers with family and friends shines a painful spotlight on their own loneliness or broken relationships. Being the person that was there for them when they needed it most can be very rewarding.

Thank you

    Perhaps the most heartwarming interaction you can have is with the person who calls just to say “Thanks.” Sometimes they’re people who have used your service in the past. Or, it may just be a person who finds out you’re there on a major holiday and recognizes that by sacrificing some of your time, you’re making a positive impact on others. A simple “Thank you” goes such a long way.

During the holidays we know many of you out there will be spending some time apart from your families as you work to serve your communities. On behalf of all of us here at iCarol, thank you for all you do and we wish you a happy holiday season and bright New Year!

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iCarol Webinar: Why Advocacy and How the Heck Do You Do It?

Advocating for the needs of your organization and the clients you serve is a huge component of the overall survival and success of your agency. Some may find the prospect of lobbying elected officials intimidating and confusing, but it’s actually not as complex or scary as it may seem!

We invite you to attend a webinar on this topic on Tuesday, December 11th at 2pm EST. Sara Sedlacek from The Crisis Center of Johnson County will present information that takes the mystery and intimidation out of the advocacy process, helping you get the ear and support of the local, state, and federal officials elected to represent you and the people who benefit from your services.

With legislative sessions beginning in January, now is the time to learn more about how to advocate for your organization.

Register Now

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The National Coalition Against Domestic Violence hosts financial education webinar series

financial abuse

Although at least one study found it occurs in 99% of domestic violence cases, financial abuse is one of the least discussed aspects of unhealthy and abusive relationships between intimate partners. Financial abuse happens when the perpetrator of abuse controls the abused partner’s access to financial resources. This could include stealing money or creating an environment where the abused partner is unable or not allowed to work, leaving them financially dependent upon their abuser. Often, people in such situations won’t have complete access to their funds, and if they do have any access their use of financial resources is closely watched and they are expected to provide a detailed account of expenditures. This is another way for an abusive partner to maintain control and power over the person they are abusing. This also happens to be a common method of keeping the victim/survivor trapped in the relationship, as research shows that financial insecurity is a top reason survivors stay with or return to abusive partners. The effects and consequences of financial abuse can follow a survivor long after they have broken free of the relationship and affect their ability to regain financial stability.

The National Coalition Against Domestic Violence (NCADV) in partnership with the National Endowment for Financial Education (NEFE), provides a free webinar series to assist survivors with financial education. The six webinars in the series focus on financial education and are aimed at both the survivors of domestic violence and those who serve them.

To learn more about the series and to watch the free webinars, visit the NCADV website.

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CharityVillage to present free webinar on fundraising for small non-profits

CharityVillage

CharityVillage, an online community dedicated to knowledge, training, and collaboration for non-profit organizations in Canada, will hold a free webinar on Thursday, December 6th from 1-2pm EST.

From the CharityVillage website:

    Fundraising in small organizations can be crazy-making. It can be demoralizing to hear “XYZ large organization just hosted a million dollar gala. I think we should try host a gala too”. Or maybe it’s the dreaded “I’ve never heard of your organization”. It’s tough to be a small nonprofit where it feels like the large ones have all the advantages. How can you compete?

    Add to that the many hats you wear and the immense time pressures. Who can fit fundraising in? There is never enough time in the day to do what we want to accomplish…

For more information on this free webinar, and to register, visit the CharityVillage website.

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Promote your #GivingTuesday stories

Today is Giving Tuesday and we know many of you have some great campaigns in the works to generate awareness about your organization, which will hopefully result in an influx of financial support and donations.

Let iCarol help you boost the signal on your Giving Tuesday tweets. Here’s how you can help us retweet you and generate more views for your tweets:


  1. Follow us on Twitter
  2. We’ll follow you back
  3. Be sure to use the official #GivingTuesday hashtag in your tweets
  4. Throughout the day we’ll retweet you to our followers

Giving Tuesday is a great opportunity to get the word out about your organization and get noticed during this season of charitable giving. We’re looking forward to reading all your great tweets sharing information about the valuable work of your organizations and wish you all lots of success generating interest, awareness, and monetary support for your agency!

Want to have your Giving Tuesday story shared on the iCarol blog? Email me for more information.

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Transgender Day of Remembrance

Transgender Day of Remembrance, recognized each year on November 20th, honors the memory of transgender people lost to fatal violence and homicide. According to data provided by the Human Rights Campaign (HRC), at least 22 transgender people were killed in acts of violence thus far in 2018. HRC notes that this is an estimation likely lower than the actual number of lives lost, because of the numerous difficulties involved in tracking these crimes. Reasons include the fact that crimes against transgender people are often underreported and people can be misgendered by the media, law enforcement, or even their own families when these crimes are reported.

Often times these tragedies can be directly linked back to anti-trans prejudice. And, even in cases where this direct connection cannot be made, it is often clear that the victim’s transgender identity in some way made them more at risk of being a victim of crime. For example, transgender people are much more likely to become homeless than people who are not transgender, and homelessness puts a person at a much higher risk of becoming a victim of a violent crime.

Transgender Day of Remembrance is a time to pause and honor each person, tell their story, and remember them. But scholar Sarah Lamble notes in Retelling Racialized Violence, Remaking White Innocence: The Politics of Interlocking Oppressions in Transgender Day of Remembrance:

None of us are innocent. We must envision practices of remembrance that situate our own positions within structures of power that authorize violence in the first place. Our task is to move from sympathy to responsibility, from complicity to reflexivity, from witnessing to action. It is not enough to simply honor the memory of the dead — we must transform the practices of the living.
It’s important to have discussions about violence against transgender people and talk about how we might be complicit in the circumstances of their deaths. How can we change that? What can we do to bring this number down to the only statistic that is acceptable — zero. Greater education about trans people and the issues they face is one important factor. Visibility and representation is another. As a society we can look at what programs and services, or legislation, can be enacted to better serve and protect transgender individuals. Even better, how do we build a more inclusive society where trans people are recognized as human beings worthy of equality and no longer seen as “other?” It’s only when all that happens that we may see anti-trans prejudice begin to decline, and violence against transgender people along with it.

You can read more about Transgender Day of Remembrance, find a local event or candlelight vigil, gather resources on trans issues, and learn what action you can take from the following places:

Survive Together study aims to help Survivors of Suicide Loss

According to the latest available data, over 45,000 people died by suicide in 2016, leaving hundreds of thousands of suicide loss survivors to deal with complex grief and emotional pain in the wake of their loved one’s death. Researchers at the New York State Psychiatric Institute and Columbia University Department of Psychiatry have launched the Survive Together study with the goal of better understanding the thoughts, feelings and brain-responses that occur during acute grieving which promote long-term growth and wellness. The knowledge gained from the study will serve as the basis for a treatment strategy aimed at helping people grow and thrive following their loss.

Researchers are inviting those who have lost a loved one to suicide in the last 5 months to participate in this study. You do not have to live in the New York City area to contribute. For more information and to contact researchers, please see Dr. Noam Schneck’s blog post about the study.

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Simple Ways to Make the Most of Giving Tuesday

In recent years, Giving Tuesday has emerged as a counterbalance to the consumer based Black Friday, Small Business Saturday, and Cyber Monday shopping traditions. It serves as a reminder that the holiday season is about charitable acts of kindness and helping our neighbors in need.

Giving Tuesday is an excellent opportunity for non-profits and charities to tell their communities about the work they do and encourage charitable giving to their organization. Smaller organizations or those that may be completely volunteer based shouldn’t feel incapable of participating — you don’t need a dedicated marketing team to take part in Giving Tuesday. Below are some simple ideas to try that don’t take a large budget or tons of advanced planning.

  • Simple Social Media

    At a minimum, your social media accounts should publish posts about Giving Tuesday (remember to use the hashtag #GivingTuesday to maximize your reach!). Post throughout the day or schedule your posts ahead of time with social media management software like Hootsuite, Buffer, or Sprout Social. Posts should include a call to action, i.e. do you want them to donate? Volunteer? Learn more about your work? Become an advocate? Depending on the call to action, include links to applicable web pages such as your volunteer opportunity or donation pages. Posts can focus on the work you do, success stories (shared either with client permission or written to remove identifying info), milestones and achievements, goals, and other information that you’d like your community to know about you. Examples of general Giving Tuesday social media posts can be found here. We’re always happy to help you boost your Giving Tuesday social media messages, so be sure to follow us on Twitter so we can follow you back to see your posts in our feed, then we can retweet your message to our followers.

  • Share Video or Photos

    Images and video are more compelling than text-only posts, and most social media sites say that posts that include them get more views, so use them if you can. Your video doesn’t have to be Academy Award worthy — spontaneous and unrehearsed videos are authentic and give people a sense of who you are. Try a quick interview with a colleague about what they do and why they love working for your agency. Or maybe do a fast tour around the office showing everyone hard at work. It can even be as simple as a 30 second video talking about the work of your agency. Videos should be short and sweet, as most research shows short videos are the most watched. After taking the video you can usually do some light editing or clipping right on your phone before posting it to social media. If you’re feeling brave you can even do a live video right from your Facebook or Twitter app on your phone.

  • Visit Your Neighbors

    Hopefully your organization is lucky enough to have some supporters in the business community that work with you throughout the year by holding fundraisers or making donations. Giving Tuesday is another perfect opportunity to engage with your biggest fans. Perhaps they’d be willing to participate in a short video. Or maybe they’d do something as simple as keep a donation box or stack of your agency’s brochures at their register or other space in their business. Most businesses, especially those that already support your work, will welcome the opportunity to continue their advocacy during the holiday season.

  • Meet and Greet

    If your organization is open to the public then Giving Tuesday is a perfect time to invite people in so they can learn more about what you do and become a supporter. Let your reception staff know about Giving Tuesday and equip them with brochures and other materials to give out. Consider hanging a sign in your lobby or outside your building to encourage people to stop in and learn more about your work in celebration of Giving Tuesday. Don’t forget — the holiday season is a great time for recruiting volunteers, too, so make sure applications or volunteer information is on hand as well.

  • Work Your Website

    Your website is one of your greatest assets, so make sure your Giving Tuesday participation is prominently featured somehow. This can be accomplished through something as simple as a blog post or homepage image, or more advanced like adding a new temporary widget to your site that directs website visitors to your donation page, volunteer application, etc.

  • Don’t Let Callers Off the Hook

    If when people call you they first hear a general message or listen to a menu routing them to their desired destination, consider temporarily altering your greeting in honor of Giving Tuesday. This can be as simple as a 10-15 second “hello” wishing them a happy holiday season and inviting them to support your work, along with an invitation to visit your website for more information. This won’t add much at all to their wait time but will get your message in front of everyone who calls you.

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Stigma is Scary – People Living With Mental Illness Are Not

One of the things I like most about Halloween is that it offers such a wide range of ways to participate and have fun. Horror movies not your thing? You can stick to fun activities like carving a jack-o-lantern and handing out candy to trick or treaters. And then there are the endless costume possibilities. You can be anything from a superhero to your favorite movie character to some very obscure cultural reference or the more traditional choice of ghost or vampire.

So with that range of costume possibilities and ways to have fun in mind, it’s always deeply upsetting to see Halloween become an event where mental illness is misrepresented and stigmatized. Some haunted house attractions are centered around “asylum” themes, or have a “haunted psych ward” component. Actors wearing straight jackets or wielding weapons chase visitors and shout lines about hearing voices. The message is very clear: Mental illness, and people who experience mental illness, are scary, violent, and to be feared.

In recent years, several costumes have been pulled from the shelves following pressure from mental health advocates. Unfortunately every year there are still a few new inappropriate and offensive costumes that pop up and make their way to stores and online retailers, and regretably they are eventually seen out in public at bars and parties. And each time one is sold and then worn, it perpetuates the stigma and misconceptions around mental illness.

These interjections of mental illness into Halloween are neither fun nor harmless, but keep in place harmful stereotypes. These attractions and costumes continue pushing the idea that a person living with mental illness is violent and should be avoided. Discrimination is still a problem for people living with mental illness, and every day those who experience symptoms choose not to seek help for fear of mistreatment. These depictions also hurt those who have experienced mental illness, especially those who have been hospitalized. Their deepest fears about what society thinks of them are realized when they see illness become a subject of fear-based entertainment.

It would never be acceptable to have haunted houses set in a hospice or cancer wing of a hospital, nor would we find cancer patient costumes to be appropriate. It’s important that we all speak up when we see mental illness being stigmatized, and stand up for those who have experience with illness and are negatively impacted by the perpetuation of stigma.

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