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Dana

Dana (She/Her/Hers) joined the iCarol team in 2013 after 12 years of direct service and administrative duties at a blended 2-1-1/crisis intervention/suicide prevention center. As the Communications and Social Media Manager at iCarol, you'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials that aid helplines in their work.

iCarol to present workshop on Online Emotional Support at AAS Conference

We’re gearing up for the American Association of Suicidology’s 47th Annual Conference in Los Angeles! We’re looking forward to seeing so many of our friends and colleagues there; it’s always a great chance to catch up with everyone in the helpline and suicide prevention industry.

This year iCarol is particularly excited to present a special lunch session on Friday April 11th. Our workshop is
Chat, Texting, Mobile and Social: A look at today and the future of online emotional support with iCarol.

WebinarsWith every passing year, the use of new channels to seek help continues to expand. Join this session to help your crisis center evaluate these channels, determine your next steps and plan your technology choices to adapt to the evolving Online Emotional Support (OES) landscape. You’ll hear from your peers and technology experts about the best way to get started serving people interactively using the electronically written, rather than the spoken word.Smart Phone  with two thumbs

Adding new channels by which your clients can reach you can be intimidating and may leave you with a lot of questions. We hope to answer the questions you may have about these new technologies and give you confidence to embark on this new and exciting path with the tools iCarol has developed. We hope you’ll join us for this session at AAS! Not attending the conference but still want to learn more about our Online Emotional Support capabilities? Sign up for a webinar!

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211 and the United Way Promote Free Tax Preparation

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Americans have less than a month left until the April 15th deadline by which they must file their federal and state tax returns. This can be a stressful and costly event for American families. Some choose to brave the mountains of forms and instructional packets on their own. Others use DIY software to guide them, while many pay a professional to make the calculations and filings on their behalf. Committed to improving financial stability, the United Way in partnership with 211 call centers all across the country are trying to alert eligible citizens of another option.

Depending mostly upon income and the types of forms to be filed, many may qualify for free tax preparation services. By dialing 2-1-1 they can learn more about their eligibility or participating tax preparation sites in their area. These tax preparation sites use volunteers who have gone through extensive training to be volunteer tax preparers. People can also visit MyFreeTaxes.com to go through the filing process online.

It’s also important that eligible families take advantage of the Earned Income Tax Credit (EITC), a credit which helps low-wage families and can assist in lifting families out of poverty. Unfortunately an estimated 20% of eligible Americans don’t claim this credit, but the United Way is looking to change that through their awareness programs.

Going a step further, the United Way and the MyFreeTaxes.com site educate Americans on ways they can maximize their refund by purchasing savings bonds, opening a savings account, paying overdue bills, paying down debt, or contributing to their household emergency savings fund. All of these wise uses of tax refunds contribute to the goal of financial stability in communities across the US.

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Expand Your Brand: Public Resource Directory option

If you use iCarol’s Public Resource Directory feature to let visitors search for resources on your website, you can also offer the ability for visitors to create a pdf of their search results that they could print out or save. Laptop in useThere’s no extra charge for this if you subscribe to the Public Resource Directory feature.

If you’d like to customize that pdf, we can do that for you. You could have a custom cover page and/or a custom page header. Maybe you’d like to include your logo, a mission statement, and/or funder information? There is an extra setup charge for this customization. Please contact your iCarol rep or .

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National Association of Crisis Center Directors Partners with National Suicide Prevention Lifeline

The National Association of Crisis Center Directors (NASCOD) recently announced an exciting collaboration with the National Suicide Prevention Lifeline. These two leading authorities in the helpline industry will collaborate on the delivery of monthly Webinars and Peer Support calls. The collaboration allows both agencies to highlight their strengths, share vital information across a larger network of crisis agencies and maximize training opportunities with ease and convenience for the busy helpline and suicide prevention professional.

This collaboration presents two major benefits to participants:

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  • NASCOD Members will be invited to the Lifeline Evaluation Webinar Series which will focus on research supporting crisis and suicide intervention best practices

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  • NASCOD will coordinate and present a series of peer support calls that will be shared with the Suicide Lifeline Network


  • If you’re not yet a member of NASCOD we highly recommend you consider becoming a member. NASCOD provides great resources to professionals at crisis lines, helplines, and suicide prevention lines. Regularly held Peer Support Calls allow crisis center directors to engage with one another and benefit from the experience of other directors on a number of pertinent topics. NASCOD also holds an annual conference that helps directors hone in on management and leadership skills, network with other helpline professionals, and learn more about specific topics, issues, and challenges in the helpline industry. Many NASCOD members use iCarol helpline management software and so this is one more area in which members can share knowledge and information with one another, for example how they are using iCarol features such as texting/SMS, chat, statistics, and resources to their advantage.

    With the announcement of this partnership with the National Suicide Prevention Lifeline it’s an excellent time to become a NASCOD member and take advantage of this opportunity to participate in the exchange of ideas and experiences between these two important leaders in the crisis helpline industry.

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    iCarol announces new Text and SMS Capabilities

    Recently we announced the availability of several exciting new capabilities related to Texting/SMS in your iCarol system:

    Smart Phone with texting thumbs
    • Send a text message (SMS) to your callers from a follow-up task attached to a call report. Best practices from suicide prevention professionals show that proactive follow-ups can reduce risks to suicidal callers.

    • Send ad hoc text messages to your staff and volunteers, and allow them to receive automated iCarol notifications like shift reminders by text message. As many people now check email less frequently, this is an important new channel for them to use.

    • See the total text message usage for your iCarol system. If you have any feature enabled that can generate Text/ SMS messages, you can now go to the Statistics -> Messaging page to see how many are being sent and received.

    • If you also have iCarol Messaging (SMS), then when people respond to these outbound text messages, their responses will come into your Messaging queue. If not, they will receive an auto-responder indicating responses are not monitored.

    To turn on these features and learn more about using Text Messaging/SMS at your helpline, go to the Admin Tools page and click on the new Messaging tab. Please note that Text Messaging / SMS traffic can result in additional charges from iCarol as well as for the recipient from their mobile phone service provider. If you have any questions, feel free to contact the iCarol Support Team by logging a case.

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    iCarol Promotes Teen Dating Violence Month

    teen couple

    There are a lot of conversations that parents dread having with their kids, but conversations about sex are notoriously difficult. And while conversations about healthy relationships should go hand in hand with “the talk,” that’s a step that many parents miss. In fact, three out of four parents haven’t talked to their kids about domestic violence, and 81% of parents believe that teen dating violence isn’t an issue, or they admit they don’t know if it’s an issue.

    But it is a very important issue. One in three teens will experience some form of abuse from someone they date, including physical, sexual or verbal abuse. About one in five women and almost one in seven men who experience rape, physical violence, and/or stalking by an intimate partner first experience some sort of partner violence as a teen or adolescent. As future generations grow up and start dating, it’s important that they have the proper education and understanding as they enter into relationships – and know how to identify and avoid ones that are unhealthy or dangerous.

    February is Teen Dating Violence month, and February 4th is ‘It’s Time to Talk’ Day, a day when we encourage parents, advocates, mentors, and other adults to talk to their teens about dating violence. Helplines are trusted sources of information for kids and teens, and so we encourage you to check out these resources and share them as needed.

    It’s Time to Talk Day Conversation Guide and Talk-a-thon Guide

    Dating Violence Warning Signs

    Dating Violence 101

    Do you have more resources to add? Share them with everyone by leaving a comment below!

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