Grateful. It’s the first word that comes to mind when we think of you and your organization. Thank you for your service to your community. We are grateful for your business, and it is an honor and pleasure to partner with you. Wishing you a joyous season and a Happy New Year! From iCarol, a division of Harris Computer SystemsContinue Reading No Comments
Guest blogger Sidhra Musani is Program Manager at Dr. Shabaz Charity Group
Guest blog views and opinions expressed are those of the author and do not necessarily reflect the official position of CharityLogic/iCarol, or iCarol’s parent company, Harris Computer Systems.
Help Us Launch Our Mental Health Helpline to Support the Greater Minnesota Community by December 2022!
Sukoon: Healing of the Minds is an initiative that aims to provide support and resources for minds in distress in a culturally informed manner, particularly for underserved and marginalized communities. It’s designed to help individuals from all walks of life cope when they are struggling with their mental health and wellness, regardless of their background, situation or needs. So everyone can get the help they need, with confidentiality and empathy, without fear of judgment or stigma.
Our Helpline Will Serve 7 Days a Week!
The helpline will be open and available to the local community 7 days a week. Individuals can call/text the line anytime between 8 PM and 8 AM for anonymous and free support. Our culturally informed and trained respondents will respond by seeking to listen, understand, support, encourage, and assist as needed. Referrals to practitioners, support groups, local agencies, and other relevant resources will also be provided to connect the caller/texter with potential next steps.
What sets us apart? Empathy with Cultural Understanding.
Did you know that BIPOC communities in particular are much more likely to develop mental health conditions? Among the major barriers for treatment are lack of access to culturally informed mental health treatment and the gaping demand for understanding the unique mental health needs of those communities. Cultural challenges get in the way, and anxiety as well as stigma prevent people from reaching out. Our diverse team of respondents understands those cultural challenges and struggles. As the organization works to develop specialized care services, our aim is for individuals to begin their journey to healing through this helpline with informed respondents who can understand and validate their experiences (through mutual lived experiences). All respondents are trained to help with the following and more:
- Grief & Loss
- Mental Health Challenges
- Cultural and Religious issues
- Financial Stress
- Intimate Partner Violence
- Child Abuse or Neglect
- Substance Use & Abuse
- Sexual Assault
- Identity Crisis
About the Organization
Dr. Shabaz Charity Group (DSCG) is a nonprofit organization that aims to create specialized programming, increase awareness, and provide resources to strengthen the mental, physical and emotional health and wellness of our greater Minnesota community. Our focus is to bridge the gap in providing culturally informed resources and mental health services to minority communities. Please help us provide these resources by donating to our campaign! The Dr. Shabaz Charity Group is non-profit charity organization with 501(c)(3) status. All donations are tax deductible.
Want to support this work with a one-time donation? Donate HERE
Have any questions, comments, suggestions, or concerns, please do contact us at email@example.com or give us a call at 612-282-5150.Continue Reading No Comments
For the last two years society has been living through a pandemic and through it all many people are realizing that stress, isolation, and uncertainty have taken a toll on their well-being.
May is Mental Health Month, and organizations around the world are sharing information about how to obtain and maintain good mental health.
Each year since 1949, Mental Health America and their affiliates have led observance of Mental Health Month. This includes release of an annual Mental Health Month toolkit, which you can download here. They also have a number of resources available on their Mental Health Month web page, this year focusing on Back to Basics — practical tools that everyone can use to improve their mental health and increase their resiliency regardless of their personal situation. Topics include:
- Terms to Know
- Starting to Think About Mental Health
- What Plays a Role in Developing Mental Health Conditions?
- Maintaining Good Mental Health
- Recognizing When You Need Help with Your Mental Health
- What To Do When You Need Help
The National Alliance on Mental Illness (NAMI) is promoting their core message of eliminating stigma, by sharing our stories and the message that those who many be having mental health difficulties or experiencing mental illness are not alone. Mental health conditions affect approximately 1 in 5 individuals during a given year.
The Canadian Mental Health Association (CMHA) has a number of articles and resources available in recognition of Canada’s Mental Health Week (May 2-8) which are available here. Every May for the last 71 years, Canadians in communities, schools, workplaces and the House of Commons have rallied around CMHA Mental Health Week. This year’s theme is Empathy. CMHA states:
It’s the capacity we share as human beings to step into each other’s shoes. To understand where they’re coming from and what they’re feeling. To listen hard and refuse to judge. It’s also one way to reduce and resolve conflict. #GetReal about how to help. Before you weigh in, tune in.
We hope during this Mental Health Month, our blog readers will take the time to engage with these and other mental health leaders to learn more and promote better mental health for all people, especially as we continue to navigate COVID-19, its aftermath, and recovery.Continue Reading No Comments
US Department of Health and Human Services Announces Critical Investments to Implement Upcoming 988 Dialing Code for National Suicide Prevention Lifeline
The United States Department of Health and Human Services (HHS), through its Substance Abuse and Mental Health Services Administration (SAMHSA), announced a $282 million investment to help transition the National Suicide Prevention Lifeline from its current 10-digit number to a three-digit dialing code – 988.
Once implemented, the 988 code is intended to be a first step toward transforming crisis care in the United States by creating a universal entry point to needed crisis services in line with access to other emergency medical services.
With funds from the Biden-Harris Administration’s Fiscal Year (FY) 2022 budget and additional funds from the American Rescue Plan, SAMHSA’s $282 million investment will support 988 efforts across the country to shore up, scale up and staff up, including:
- $177 million to strengthen and expand the existing Lifeline network operations and telephone infrastructure, including centralized chat/text response, backup center capacity, and special services (e.g., a sub-network for Spanish language-speakers).
- $105 million to build up staffing across states’ local crisis call centers.
The team at iCarol is excited to see the commitment and investment on behalf of the US government towards the 988 initiative. We believe that 988 will improve accessibility and equity for Americans seeking emotional support and assistance. By designating a three-digit number for suicide prevention and mental health crises, our leaders send a clear message that these concerns deserve the same immediate attention and access to assistance as a physical health emergency, while also reducing harmful stigmas that create barriers to treatment. As the leading software provider among the existing National Suicide Prevention Lifeline network of centers, we stand ready to support our customers making the transition to answering 988, and welcome new centers coming on board for the 988 initiative.Continue Reading
Are you looking to start a new career opportunity in 2022? We have several openings on our team at the moment, and are currently accepting applications! iCarol is looking to add team members to our Business Development Team in the role of Inside Sales Professional, and our Client Support and Implementation Team in the role of Client Support Implementation Specialist (CSIS).
The Inside Sales Professional is responsible for searching for new leads and opportunities to add more organizations to the iCarol family. This sales team member helps connect prospective customers with the right iCarol solutions for their agency and works with them to close the sale. Learn more about this open position.
The Client Support and Implementation Specialist 1 (CSIS1) is responsible for implementing new name and back to base sales, answering complex questions, contributing to a knowledge base, and advocating for the needs of the client. The CSIS is accountable for ensuring continuity of computer system services by providing the technical expertise, the assistance and project coordination necessary to maintain computer software products, and resolve technical problems. Learn more about this open position.Continue Reading
Inside Sales Professional – Remote
Do you have understanding or experience working with not-for-profits?
Are you a self-starter, charismatic, and highly motivated with some prior success in hunting for, identifying, qualifying, and closing high quality business opportunities?
We’re seeking an Inside Sales Professional to join our Business Development team! As an Inside Sales Professional you will be responsible for closing leads, as well as hunting for new opportunities.
What your impact will be:
- Identify the needs of the customer, demonstrate the benefits of the software, and present the iCarol solution to not-for-profit organizations, growing the customer base with new clients, as well as enhancing relationships with existing customers
- Hunting and qualifying new business opportunities
- Qualifying and closing high quality business opportunities
- Finding the best solution to fit the needs of our customers
What we are looking for:
- Experience working in a not-for-profit setting or demonstrated understanding of not-for-profit structure and needs
- Technical aptitude
- Proven sales experience
- High character, be trustworthy, authentic, and do what you say you will do
- A desire to learn with the ability to be trained, take responsibility for your actions, and can be coached to improve
- Ability to work well autonomously, and be authentic in their abilities and demeanor
- An inquisitive, self-starter, highly motivated for success
What would make you stand out:
- Experience working with the iCarol solution
- Previous direct sales experience, an understanding or experience working with not-for-profits
- Experience selling SaaS
- Experience in information technology or software sales
What we offer:
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental and Vision coverage from your first day of employment
- Employee stock ownership and 401K matching programs
- Lifestyle rewards
- Flexible work options
Data shows that when specialists respond to mental health crises, everyone is safer and outcomes are better. That’s why communities everywhere are investing in crisis intervention teams as an alternative to 9-1-1 and law enforcement in response to crisis, suicide ideation, homelessness, substance abuse, and more.
One way iCarol organizations are improving their workflows around Mobile Crisis Dispatch is by using Public Web Forms.
Our Public Web Forms are essentially a public-facing version of the same forms our customers use internally in the iCarol web application to log their contacts with clients, collect data, and provide resource and referral information. When placed on a website, these forms can be used for purposes such as intake and eligibility screening or service requests. Once a form is submitted by the web visitor, it arrives in the iCarol system as a completed Contact Form where it can be dispositioned as appropriate by contact center staff, and work with other elements of iCarol to take their purpose even further.
One example of how our customers use Public Web Forms is for Mobile Crisis Team dispatch. In a traditional workflow, someone in need of Mobile Crisis might call the contact center, and a specialist will process their request and complete an intake form over the phone, print it, and fax it to a team who will respond in person. In some centers using disparate systems for different departments, they may even encounter processes where paper or electronic forms are passed between departments requiring specialist to do manual data entry for their data collection.
A Crisis Team Dispatch workflow using a Public Web Form may look something like this:
- A crisis services provider has a web page outlining their Mobile Crisis offerings, and places the link to a request form on the web page.
- The person requesting response fills out the form, configured by the provider, requesting services and providing information about the situation.
- If certain criteria must be met in order to request services via form, a pre-screening element can be built in which directs the person to call instead and speak to a specialist live, if they don’t meet the eligibility requirements to submit a form online.
- Submitted forms arrive in the iCarol system and certain staff are notified of submission by email.
- The specialist opens the form, contacts the requestor if necessary to fill in additional information, and explain to the requestor what will happen next.
- The form is shared with the team providing the direct Mobile Crisis response. In iCarol, forms can sent in many ways: password protected and emailed within the system, sent to a secure Provider Portal for responders to access, transmitted electronically to another software system, are just a few examples.
- The crisis team receives the necessary information, and responds.
- The crisis team can then disposition the visit according to their protocols, and can add additional data to the form electronically to close the loop and provide the contact center with outcome data and more.
This is just one way Public Web Forms are being used, and we look forward to bringing you more of these stories in the coming days.
Want to learn more about Public Web Forms and talk through how they might be used for your program or partnership?Continue Reading
The following is being shared via a SAMHSA press release.
Following up on its commitment to invest $825 million in Community Mental Health Centers (CMHCs), the Substance Abuse and Mental Health Services Administration (SAMHSA) is announcing the distribution of funds to 231 CMHCs across the country.
The funding, which comes from the Consolidated Appropriations Act (CAA) of 2021 and the Coronavirus Response and Relief Supplement (CRRS) Act of 2021, reflects the Biden-Harris Administration’s commitment to supporting and expanding access to mental health and behavioral support as Americans continue to confront the impact of the COVID-19 pandemic.
CMHCs are community-based facilities or groups of facilities that provide prevention, treatment, and rehabilitation mental health services. This grant program will enable … Read MoreContinue Reading
The Substance Abuse and Mental Health Services Administration (SAMHSA) is distributing $62.4 million in grant funding to provide and increase access to effective treatment and services systems in communities throughout the nation for children, adolescents, and their families who experience traumatic events. The White House is bolstering these awards with $800,000 in American Rescue Plan (ARP) support.
In 2000, Congress established the National Child Traumatic Stress Initiative (NCTSI) as part of the Children’s Health Act. Through this initiative, a collaborative network of experts was created to further the development and dissemination of evidence-based clinical interventions for systems that serve children, adolescents, and families.
SAMHSA’s NCTSI raises awareness about the impact of . . . Learn More.Continue Reading
On Wednesday, June 16, the Substance Abuse and Mental Health Services Administration (SAMHSA) announced that Vibrant Emotional Health will be the administrators of the new 988 dialing code for the National Suicide Prevention Lifeline in the United States. Vibrant, in partnership with SAMHSA, has administered the Lifeline since its creation in 2005. Click here to read SAMHSA’s full statement.
The process of creating the three-digit national number to reach the National Suicide Prevention Lifeline has been ongoing for several years. Click here For more information on 988.
The team at iCarol extends our congratulations to Vibrant Emotional Health for being designated as administrators of the 988 dialing code. Through our years working with Vibrant Emotional Health and the many Lifeline Network Centers answering calls to 1-800-273-TALK, we have seen firsthand the passion and professionalism these teams bring to their work addressing the critical public health issues of suicide and mental health. We believe that 988 will improve accessibility and equity for Americans seeking emotional support and assistance. By designating a three-digit number for suicide prevention and mental health crises, our leaders send a clear message that these concerns deserve the same immediate attention and access to assistance as a physical health emergency, while also reducing harmful stigmas that create barriers to treatment. As the leading software provider among the existing National Suicide Prevention Lifeline network of centers, we stand ready to support our customers making the transition to answering 988, and welcome new centers coming on board for the 988 initiative.Continue Reading