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Auto-populating repeat caller demographics

If you have created repeat caller profiles, you can indicate demographic items like gender, age and phone number in each profile on the “Background” tab. Then, when someone starts a call report with that profile, the demographics will automatically populate on the form. (If you don’t see any demographics available on the Background tab, let us know and we’ll turn it on for you.)

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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