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Transgender Day of Remembrance

Transgender Day of Remembrance, recognized each year on November 20th, honors the memory of transgender people lost to fatal violence and homicide. According to data provided by the Human Rights Campaign (HRC), at least 37 transgender or gender non-conforming people in the US were killed in acts of violence thus far in 2020 making it the deadliest year on record. Worldwide, hundreds were killed, according to a report filed by Transrespect versus Transphobia Worldwide (TvT). HRC notes that this is an estimation likely lower than the actual number of lives lost, because of the numerous difficulties involved in tracking these crimes. Reasons include the fact that crimes against transgender people are often underreported and people can be misgendered by the media, law enforcement, or even their own families when these crimes are reported.

Often times these tragedies can be directly linked back to anti-trans prejudice. And, even in cases where this direct connection cannot be made, it is often clear that the victim’s transgender identity in some way made them more at risk of being a victim of crime. For example, transgender people are much more likely to become homeless than people who are not transgender, and homelessness puts a person at a much higher risk of becoming a victim of a violent crime.

Transgender Day of Remembrance is a time to pause and honor each person, tell their story, and remember them. But scholar Sarah Lamble notes in Retelling Racialized Violence, Remaking White Innocence: The Politics of Interlocking Oppressions in Transgender Day of Remembrance:

None of us are innocent. We must envision practices of remembrance that situate our own positions within structures of power that authorize violence in the first place. Our task is to move from sympathy to responsibility, from complicity to reflexivity, from witnessing to action. It is not enough to simply honor the memory of the dead — we must transform the practices of the living.
It’s important to have discussions about violence against transgender people and talk about how we might be complicit in the circumstances of their deaths. How can we change that? What can we do to bring this number down to the only statistic that is acceptable — zero. Greater education about trans people and the issues they face is one important factor. Visibility and representation is another. As a society we can look at what programs and services, or legislation, can be enacted to better serve and protect transgender individuals. Even better, how do we build a more inclusive society where trans people are recognized as human beings worthy of equality and no longer seen as “other?” It’s only when all that happens that we may see anti-trans prejudice begin to decline, and violence against transgender people along with it.

You can read more about Transgender Day of Remembrance, find a virtual candlelight vigil, gather resources on trans issues, and learn what action you can take from the following places:

Celebrating Information and Referral Day

Beginning in 2011, when the United States Senate first recognized Information and Referral Services Day, November 16th was designated to raise public awareness and recognize the critical importance of the I&R field.

So what is I&R? Information and Referral is the art, science and practice of bringing people and services together and is an integral component of the health and human services sector. People in search of critical services such as shelter, financial assistance, food, jobs, or mental health and substance abuse support often do not know where to begin to get help, or they get overwhelmed trying to find what they need. I&R services recognize that when people in need are more easily connected to the services that will help them, thanks to knowledgeable I&R professionals, it reduces frustration and ensures that people reach the proper services quickly and efficiently.

The Coronavirus pandemic has shone a light on the various first responders that step up and care for us when times are tough, and I&R professionals have certainly been one such group that deserves our praise and thanks. Every day thousands of people find the help they need quickly, conveniently and free of charge because of I&R services. Since the earliest days of COVID-19 in North America, I&R services have answered calls for local health authorities or served as their state, region, or provincial hotline for assistance with COVID-19, from questions about symptoms to testing locations to how to navigate unemployment and obtaining financial or food assistance.

We at iCarol are honored to have so many Information and Referral services all across the world use our software to help provide these services to people who reach them via phone, chat, text, or through intake and screening forms or resource searches on their websites.

Happy I & R Day, everyone, and kudos on the awesome work you do connecting people with the services they need, and addressing the social determinants of health in your communities!

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Career Opportunity at iCarol: Solutions Expert

Do you have sales experiences, experience working in or with a not-for-profit, or Admin Experience with iCarol Software? If you said yes to two or more of these, you could be the person we need!

iCarol is currently seeking candidates to fill the position of Solutions Expert, which is a sales representative role. Below is our full job listing. Interested parties can apply using the link at the bottom of this listing!

Solutions Expert/Sales Representative

The Solutions Expert is a sales representative that is part of the Business Development Team and reports to the Director of Business Development. As a Solutions Expert, you will join the Sales Team with a primary focus on new prospects to increase new sales and help with the overall growth of the company, and additional sales to current clients to ensure stability for the future of the company.

As a Solutions Expert you will work remotely within Canada or the United States. Depending on location, an office may be available at one of our many offices, if the successful candidate prefers to work within an office setting.

What we are looking for:

  • Experience as a sales representative
  • Some technical aptitude
  • High character, be trustworthy, authentic, and do what you say you will do
  • A desire to learn with the ability to be trained, take responsibility for your actions, and are able to be coached to improve
  • Ability to work well autonomously, and be authentic in their abilities and demeanor
  • Self-starter and highly motivated for success

What would make you stand out:

  • Experience in information technology or software sales
  • Experience working in a not-for-profit setting or demonstrated understanding of not-for-profit structure and needs
  • Experience working with the iCarol solution, preferably as an iCarol Administrator

What we can offer:

  • 3 weeks’ vacation and 5 personal days
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment
  • Employee stock ownership and 401K matching programs
  • Lifestyle rewards
  • Flexible work options

About us:
CharityLogic, a division of Harris Computer, is the makers of iCarol software. iCarol is the first and only commercially available, subscription based, helpline software management system that automates all the processes associated with managing contacts and providing iCarol Messaging (live chat and texting/SMS). While iCarol was originally built specifically for non-profit helplines, our solution serves not-for-profit agencies and government organizations of many different scopes and types who serve people in need not just over the phone, but in-person, on the web, and through live chat or texting conversations.

Apply Now

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Stigma is Scary – People Living With Mental Illness Are Not

One of the things I like most about Halloween is that it offers such a wide range of ways to participate and have fun. Horror movies not your thing? You can stick to fun activities like carving a jack-o-lantern and handing out candy to trick or treaters (in normal, non-pandemic years at least). And then there are the endless costume possibilities. You can be anything from a superhero to your favorite movie character to some very obscure cultural reference or the more traditional choice of ghost or vampire.

So with that range of costume possibilities and ways to have fun in mind, it’s always deeply upsetting to see Halloween become an event where mental illness is misrepresented and stigmatized. Some haunted house attractions are centered around “asylum” themes, or have a “haunted psych ward” component. Actors wearing straight jackets or wielding weapons chase visitors and shout lines about hearing voices. The message is very clear: Mental illness, and people who experience mental illness, are scary, violent, and to be feared.

In recent years, several costumes have been pulled from the shelves following pressure from mental health advocates. Unfortunately every year there are still a few new inappropriate and offensive costumes that pop up and make their way to stores and online retailers, and regrettably they are eventually seen out in public at bars and parties. And each time one is sold and then worn, it perpetuates the stigma and misconceptions around mental illness.

These interjections of mental illness into Halloween are neither fun nor harmless, but keep in place harmful stereotypes. These attractions and costumes continue pushing the idea that a person living with mental illness is violent and should be avoided. Discrimination is still a problem for people living with mental illness, and every day those who experience symptoms choose not to seek help for fear of mistreatment by the public, or that their relationships with family and friends will suffer. These depictions also hurt those who have experienced mental illness, especially those who have been hospitalized. Their deepest fears about what society thinks of them are realized when they see illness become a subject of fear-based entertainment.

It would never be acceptable to have haunted houses set in a hospice or cancer wing of a hospital, nor would we find cancer patient costumes to be appropriate. It’s important that we all speak up when we see mental illness being stigmatized, and stand up for those who have experience with illness and are negatively impacted by the perpetuation of stigma.

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Data Across Sectors for Health (DASH) Announces Learning and Action in Policy and Partnerships (LAPP) Funding Program

healthcare data partnership

With support from the Robert Wood Johnson Foundation (RWJF), Data Across Sectors for Health (DASH) in partnership with the Center for Health Care Strategies (CHCS), is launching the Learning and Action in Policy and Partnerships (LAPP) program. LAPP will provide award opportunities to community organizations who are partnered with their state government to advance community-led programs focused on data-sharing efforts to improve health, equity and well-being.

Five awardees will receive $100,000 each to:

    (a) engage partners to advance existing data-sharing or data-integration efforts;
    (b) systematically share data across sectors (e.g., social services, public health, and health care); and
    (c) build relationships among community and state partners to inform decision-making and strengthen systems that support community goals for improved health, well-being and equity.

In the second year of the LAPP Program, additional funding and support may become available, based on successful completion of program objectives and deliverables.

Planning to apply? We can help!

If you plan to expand your data-integration or sharing efforts and are considering this award as a way to fund that project, please contact us. iCarol offers a number of ways to harness your data, with other iCarol users and with partners and with those who use different solutions. Let’s get together to discuss your potential project to see which of our many data sharing solutions might work for you in an effort to obtain this funding!

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Click here for more information about the LAPP program
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Deadline Extended for AAS21 Call for Papers

The 54th Annual Conference of the American Association of Suicidology (AAS) is scheduled to be held in Orlando, Florida, April 21-24, 2021, with pre-conference workshops taking place on April 21st. The event will offer a mix of in-person and virtual content with a theme of “Social Contexts in Suicide: Upstream Perspectives on Theory, Research, and Prevention.”

AAS has extended the Call for Papers deadline to November 15, 2020 at 5:00 p.m. Pacific Time. They invite proposals for individual papers, posters, panel discussions, symposia, and workshops, and are also accepting presentations for several preconference programs:

  • AAS Preconference Workshops
  • Crisis Services Continuum Conference
  • Postvention Preconference
  • Military and Veteran Suicide Prevention Preconference

Proposals must follow specific guidelines and be submitted online to receive consideration. Abstracts that do not conform to the guidelines may not be reviewed. Applicants will be asked to select keywords identifying key elements of the submission, and those keywords will be used to index the conference program.

Submit Your Paper

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Three-digit national suicide hotline becomes law in the US

man making call with mobile phone

President Donald Trump recently signed the National Suicide Hotline Designation Act into law in the United States, a move celebrated by mental health and suicide prevention advocates. The act assigns 9-8-8 as a national, three-digit number dedicated to suicide prevention and mental health crisis response. The number will become active and available in 2022.

This law signals a recognition that mental health crises are just as important and deserve the same emergency response as the medical emergencies which are reported to their own national three-digit number, 9-1-1.

The law does not create a new service, as the US already has a national number for suicide prevention. Instead, this new law creates a the pathway for a new, easier way for people to reach existing crisis intervention and suicide prevention services available through the existing Lifeline at 1-800-273-TALK (8255), a service provided by a network of about 170 local crisis centers around the country.

Once three-digit dialing is activated in 2022, experts anticipate that call volume to the crisis centers will increase. The new law creates funding and resources for local crisis centers that will enable them to meet this demand. And, similar to nominal fees charged that support 9-1-1 services, the law will give states the authority to levy fees on wireless bills to support the 9-8-8 service.

The iCarol team applauds Congress and the President of the United States for making three-digit dialing for suicide prevention a reality after years of advocacy by mental health and suicide prevention experts. We have no doubt that the establishment of 9-8-8 will make it easier for people in crisis to reach assistance and receive help. As the software provider for many of the Lifeline crisis centers, iCarol pledges to monitor the progress of 9-8-8 activation, and provide assistance and support to our customers throughout this process.

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National Council on Problem Gambling Main Conference: November 5-6 and 12-13

How is the global Coronavirus pandemic affecting mental health providers, clients, and the gambling industry? Are you interested in learning more about gambling addiction and responsible gambling?

Join international experts and attendees from around the world at the virtual National Council on Problem Gambling (NCPG) National Conference, November 5-6 and 12-13. Virtual sessions will run from 12 to 4 pm EST with optional networking from 4 pm to 5pm.

The conference is the oldest and largest gathering that brings together local, national and international experts, professionals and individuals to discuss and learn about responsible gambling and problem gambling.

A wide range of topics will be presented, with something for experts and relative newcomers alike with content on public health, community, prevention, treatment, advocacy, recovery, research, regulatory, and the gambling industry, including online gambling, sports betting, military and veterans issues, and specific populations. Recordings of each day’s sessions will be available to registrants for at least 30 days.

Registration starts at $63/day – or less for groups 3 or more. Discounts available for NCPG members! 14 CEs, NAADAC approved.

Visit www.ncpgambling.org/national-conference/34th-mainonline/ to learn more and register!

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October 4-10 is Mental Illness Awareness Week

Each year during the first full week of October, mental health organizations draw attention to mental health conditions through Mental Illness Awareness Week.

Mental illnesses are medical conditions that effect millions of people, however they are still misunderstood and stigmatized, and those living with these conditions still face prejudice that those with other medical conditions don’t experience.

The aim of Mental Illness Awareness Week is to provide public education highlighting the fact that these illnesses are medical conditions and should be treated as such.

For more information on Mental Illness Awareness Week, and to participate with promoting the efforts around public information on mental illness, visit these resources:

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Parents Anonymous Adopts iCarol Software to Support Expanded Hours and Services

iCarol recently welcomed Parents Anonymous® to our family of customers. Founded in 1969, Parents Anonymous® delivers meaningful parent leadership, effective mutual support, Successful Shared Leadership®, and long-term personal growth and change for parents, children and youth, through their numerous programs.

Parents Anonymous® adopted iCarol software for use in their National Parent Helpline, which provides parents with emotional support from trained Advocates, to help them become empowered and stronger parents. Parents Anonymous® also operates the California Parent & Youth Helpline® which was launched in partnership with California Governor Gavin Newsom as part of his initiative to address the impacts of COVID-19.

As parents navigate new and difficult challenges, Parents Anonymous® has expanded the helpline’s hours of operation and the types of helpline services available to meet parents’ needs while coping with the impacts of COVID-19. The iCarol software has helped Parents Anonymous® carefully collect critical data that enables them to deliver services and conduct necessary reporting. They are using iCarol’s integrated SMS/Texting capabilities to meet parents on the convenient communication channels they need most while kids’ normal routines are disrupted and parents are juggling varied and competing responsibilities. Parents Anonymous® has made it even easier for parents to reach them by text-enabling their existing, well-known national helpline number, allowing parents to text the same familiar number that is used for voice calls. And connecting parents with the resources and referrals they need is now a streamlined process, regardless of whether a parent reaches them by phone or SMS/Texting, thanks to iCarol’s integrated resource and referral database.

Now, more than ever, parents need emotional support, education, and information, and so we are honored and proud to be working with this premier family strengthening organization. For more information about Parents Anonymous® visit www.parentsanonymous.org.

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