Even with increased awareness and understanding about mental health and mental illness, mental health care, particularly psychiatric care, can still be difficult to access. This often leaves Primary Care Physicians (PCPs), nurses, and other healthcare workers on the frontlines of mental health care in the United States.
However, in Utah PCPs can access specialized psychiatric consultations through the Consultation Access Link Line to Utah Psychiatry (CALL-UP) Program. This legislative funded program is designed to address the limited number of psychiatric services in Utah and improve access to them, and serves patients at no cost to providers or patients in the state of Utah.
iCarol is proud to play a role in the service delivery of CALL-UP, through CALL-UP’s use of iCarol for psychiatrist on-call shift sign up, CALL-UP program documentation to maintain state funding, and through iCarol’s Public Web Forms.
Here’s how iCarol fits into the service delivery workflow of the CALL-UP program in Utah:
The on-call service for psychiatry consultation is available Monday through Friday from 12:00pm to 4:30 pm. Participating psychiatrists are invited by the CALL-UP program administrators to sign into the iCarol system to sign up for shifts where they will be on-call for consultations.
Primary Care Physicians (PCPs) are instructed to contact the CALL-UP program to request a consultation. If the PCP calls in, CALL-UP staff collect basic demographic, needs, and other important data from the PCP in order to comply with state funding requirements, which is input by the phone specialist into iCarol, using an iCarol Contact Form. Then, they can forward the call to the on-call psychiatrist for the consultation to occur.
PCPs can also request a consultation online, using an iCarol Public Web Form. The form has a built-in screening element that first ensures the requestor is a physician, as this is a requirement for program access. If they are not a physician, a prompt instructs them to please contact their doctor.
If the requestor is a PCP then they continue to use the form to provide the information needed to obtain a consultation, including the demographic and other information required to maintain state funding.
Once the Public Web Form is received by CALL-UP staff, they have the information they need to contact the PCP requesting consultation, and connect them with the on-call psychiatrist. Because the iCarol Web Form is simply a publicly available iCarol Contact Form, they already have the data they need, automatically submitted to iCarol with the form, to meet their reporting requirements.
PSI is looking for someone to manage the Case Management Software and HelpLine reporting. This is a work-from-home position and is fully remote. You are the sole Data Manager/Quality Improvement Specialist in the organization, providing database and quality improvement management, and communicating with non-technical staff and board in our non-profit organization.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the ability to communicate with a variety of interdisciplinary teams and users, and the ability to show patience along with a clear understanding of technical issues while explaining in clear terms to non-technical staff. Candidates must be comfortable in an environment that priorities diversity, equity, and inclusion, and in an organization that works to address systemic inequities.
Your goal will be to ensure that our technology and network infrastructure runs smoothly and efficiently, and to coordinate with a variety of internal stakeholders regarding the specifics of their web pages, database information, and related technical systems.
The Data Manager/Quality Improvement Specialist reports to the Hotline Project Director and works collaboratively with other staff, board members, and Case Management System vendor to implement strategic solutions.
Primary responsibilities include:
Manage and optimize Case Management Software application, status, and improvements for HelpLine/Hotline Operation
Devise and establish database management and quality improvement systems to support the implementation of organizational strategies
Oversee database management and quality improvement, monitor key performance indicators, and evaluate them according to established goals
Research and implement technical improvements and solutions to database system and communication integration
Monitor performance and maintain systems according to requirements
Make recommendations to improve key performance indicators
Troubleshoot issues and outages, work with team to respond to surges or natural disasters
Develop expertise to assist in staff and volunteer training in case management system
Assist in the development of internal documentation of database case management systems
Resolve technical issues, detect patterns of occurrences and coordinate with staff regarding handling resolutions to persistent problems
Manage data collection, surveys and reports, including monthly and ad-hoc reports, as needed
Contributes to the interpretation of data analysis and reports. Presents findings in easy-to-understand terms.
Use on demand and ad hoc queries and reports to review, monitor, and report on evaluation outcomes
In order to qualify for the role, the ideal candidate will possess the following experience:
Database management: 2 years (Required)
Quality management: 2 years (Required)
QA/QC: 2 years (Required)
US work authorization (Required)
Microsoft Excel: 5 years (Preferred)
Survey design: 1 year (Preferred)
Network monitoring: 1 year (Preferred)
One to three years of related experience is required
Experience working with data management systems and reports. Experience with iCarol CMS preferred.
Experience with data collection, entry, quality assurance, visualization, and reporting
Experience with survey and assessment design
High level of computer proficiency
Degree in social science, statistics, or a related field
This remote work position pays a salary of $70,000 USD per year and benefits include: Health and Vision Insurance and Health Savings Account; Tuition Reimbursement; Employee Discount; Retirement; Paid Leave, and more.
iCarol is posting this career opportunity on behalf of Postpartum Support International. Postpartum Support International is an equal opportunity employer. Postpartum Support International will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression. www.postpartum.net
Each year during the first full week of October, mental health organizations draw attention to mental health conditions through Mental Illness Awareness Week.
Mental illnesses are medical conditions that effect millions of people, however they are still misunderstood and stigmatized, and those living with these conditions still face prejudice that those with other medical conditions don’t experience.
The aim of Mental Illness Awareness Week is to provide public education highlighting the fact that these illnesses are medical conditions and should be treated as such.
For more information on Mental Illness Awareness Week, and to participate with promoting the efforts around public information on mental illness, visit these resources:
Data shows that when specialists respond to mental health crises, everyone is safer and outcomes are better. That’s why communities everywhere are investing in crisis intervention teams as an alternative to 9-1-1 and law enforcement in response to crisis, suicide ideation, homelessness, substance abuse, and more.
One way iCarol organizations are improving their workflows around Mobile Crisis Dispatch is by using Public Web Forms.
Our Public Web Forms are essentially a public-facing version of the same forms our customers use internally in the iCarol web application to log their contacts with clients, collect data, and provide resource and referral information. When placed on a website, these forms can be used for purposes such as intake and eligibility screening or service requests. Once a form is submitted by the web visitor, it arrives in the iCarol system as a completed Contact Form where it can be dispositioned as appropriate by contact center staff, and work with other elements of iCarol to take their purpose even further.
One example of how our customers use Public Web Forms is for Mobile Crisis Team dispatch. In a traditional workflow, someone in need of Mobile Crisis might call the contact center, and a specialist will process their request and complete an intake form over the phone, print it, and fax it to a team who will respond in person. In some centers using disparate systems for different departments, they may even encounter processes where paper or electronic forms are passed between departments requiring specialist to do manual data entry for their data collection.
A Crisis Team Dispatch workflow using a Public Web Form may look something like this:
A crisis services provider has a web page outlining their Mobile Crisis offerings, and places the link to a request form on the web page.
The person requesting response fills out the form, configured by the provider, requesting services and providing information about the situation.
If certain criteria must be met in order to request services via form, a pre-screening element can be built in which directs the person to call instead and speak to a specialist live, if they don’t meet the eligibility requirements to submit a form online.
Submitted forms arrive in the iCarol system and certain staff are notified of submission by email.
The specialist opens the form, contacts the requestor if necessary to fill in additional information, and explain to the requestor what will happen next.
The form is shared with the team providing the direct Mobile Crisis response. In iCarol, forms can sent in many ways: password protected and emailed within the system, sent to a secure Provider Portal for responders to access, transmitted electronically to another software system, are just a few examples.
The crisis team receives the necessary information, and responds.
The crisis team can then disposition the visit according to their protocols, and can add additional data to the form electronically to close the loop and provide the contact center with outcome data and more.
This is just one way Public Web Forms are being used, and we look forward to bringing you more of these stories in the coming days.
Want to learn more about Public Web Forms and talk through how they might be used for your program or partnership?
The following is being shared via a SAMHSA press release.
Following up on its commitment to invest $825 million in Community Mental Health Centers (CMHCs), the Substance Abuse and Mental Health Services Administration (SAMHSA) is announcing the distribution of funds to 231 CMHCs across the country.
The funding, which comes from the Consolidated Appropriations Act (CAA) of 2021 and the Coronavirus Response and Relief Supplement (CRRS) Act of 2021, reflects the Biden-Harris Administration’s commitment to supporting and expanding access to mental health and behavioral support as Americans continue to confront the impact of the COVID-19 pandemic.
CMHCs are community-based facilities or groups of facilities that provide prevention, treatment, and rehabilitation mental health services. This grant program will enable … Read More
Today the Idaho Suicide Prevention Hotline was featured in a special report by KTVB 7 news in Boise, which highlighted their services and impact on the community.
Idaho Suicide Prevention Hotline Director Lee Flinn shared that, “Idaho’s suicide rate right now is 46% higher than the national rate. So it’s quite high…We really are here for anyone who is in crisis, whether it’s a suicidal crisis or a different kind of crisis, and we want people to know that we’re always here and we’re always ready to listen.”
The volume of incoming requests for help is increasing, with August bringing in the most contacts to date. And while helping a record number of people is keeping their 80 volunteers and staff busier than ever, Lee Flinn feels it’s a good sign, saying, “it means that people are reaching out for help, and we want people to reach out for help.”
To watch the video and read the full story, visit the KTVB website.
When your organization is featured in the media, be sure to let me know so I can share it on our blog!
Returning to school and beginning a new academic year can cause feelings of anxiety and uncertainty in any circumstances, but the impact of COVID-19 makes the event extra stressful on students, parents, and educators alike.
Each year, Mental Health America releases a back to school toolkit aimed at helping people start the new school year right with healthy habits and an awareness of stress and mental health. MHA focuses on the need to prioritize mental health and emotional well-being so that all students can thrive both in and out of the school setting.
The 2021 Toolkit is titled Facing Fears, Supporting Students and contains hands-on materials such as:
iCarol is very proud and excited to be an exhibitor at the National Association of Area Agencies on Aging (n4a) virtual conference and tradeshow July 19-22.
This will be iCarol’s third year in attendance at n4a, and second year exhibiting virtually. We are excited to once again celebrate the work of Area Agencies on Aging and Aging and Disability Resource Centers (ADRCs) and continue to be amazed at how these organizations have responded and provided continuity of services amidst the Coronavirus pandemic. Older adults and those with health conditions are particularly vulnerable to the effects of COVID-19, but maintaining social connections and other services under social distance has been critical to these individuals. These organizations have stepped up in amazing ways to provide consistency and reassurance.
At our virtual n4a booth we’ll have information to share about how iCarol empowers ADRCs, AAAs, and Senior Information Lines, and other services for older adults, individuals with disabilities, and their caregivers to:
Provide social connection and ease loneliness through Telephone Reassurance Programs
Collaborate with Community-Based Organizations to address Social Determinants of Health
Participate in Health/Community Information Exchanges and No Wrong Door initiatives
Provide comprehensive I&R, Closed-Loop referral and collect outcome data
Document information included on reimbursement requests
Meet people on preferred communication channels
Integrate with other software and systems
If you’re attending the conference, be sure to visit the iCarol virtual booth to learn more, download the resources we have available, and contact us with your questions!
The Substance Abuse and Mental Health Services Administration (SAMHSA) is distributing $62.4 million in grant funding to provide and increase access to effective treatment and services systems in communities throughout the nation for children, adolescents, and their families who experience traumatic events. The White House is bolstering these awards with $800,000 in American Rescue Plan (ARP) support.
In 2000, Congress established the National Child Traumatic Stress Initiative (NCTSI) as part of the Children’s Health Act. Through this initiative, a collaborative network of experts was created to further the development and dissemination of evidence-based clinical interventions for systems that serve children, adolescents, and families.
SAMHSA’s NCTSI raises awareness about the impact of . . . Learn More.
Family & Children’s Service Nashville is looking for a Data Manager to assist with the implementation and maintenance of databases, data collection systems, and strategies that optimize the efficiency and quality of data. In coordination with the Director of Data Analytics, this position helps maintain the data infrastructure to support operations, including reporting and quality assurance. This position will also support a partner nonprofit agency with database administration and reporting.
Create, refine, and generate reports on data and outcomes.
Identify and interpret trends or patterns in complex data sets.
Provide technical support for end users for databases and data collection systems.
Assist in quality assurance reporting by filtering and cleaning data to locate and correct problems.
Troubleshoot systems to ensure error-free functionality and end-user satisfaction by conducting research on specific issues related to individual queries or systemic issues.