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Simple Ways to Make the Most of Giving Tuesday

In recent years, Giving Tuesday has emerged as a counterbalance to the consumer based Black Friday, Small Business Saturday, and Cyber Monday shopping traditions. It serves as a reminder that the holiday season is about charitable acts of kindness and helping our neighbors in need.

Giving Tuesday is an excellent opportunity for non-profits and charities to tell their communities about the work they do and encourage charitable giving to their organization. Smaller organizations or those that may be completely volunteer based shouldn’t feel incapable of participating — you don’t need a dedicated marketing team to take part in Giving Tuesday. Below are some simple ideas to try that don’t take a large budget or tons of advanced planning.

  • Simple Social Media

    At a minimum, your social media accounts should publish posts about Giving Tuesday (remember to use the hashtag #GivingTuesday to maximize your reach!). Post throughout the day or schedule your posts ahead of time with social media management software like Hootsuite, Buffer, or Sprout Social. Posts should include a call to action, i.e. do you want them to donate? Volunteer? Learn more about your work? Become an advocate? Depending on the call to action, include links to applicable web pages such as your volunteer opportunity or donation pages. Posts can focus on the work you do, success stories (shared either with client permission or written to remove identifying info), milestones and achievements, goals, and other information that you’d like your community to know about you. Examples of general Giving Tuesday social media posts can be found here. We’re always happy to help you boost your Giving Tuesday social media messages, so be sure to follow us on Twitter so we can follow you back to see your posts in our feed, then we can retweet your message to our followers.

  • Share Video or Photos

    Images and video are more compelling than text-only posts, and most social media sites say that posts that include them get more views, so use them if you can. Your video doesn’t have to be Academy Award worthy — spontaneous and unrehearsed videos are authentic and give people a sense of who you are. Try a quick interview with a colleague about what they do and why they love working for your agency. Or maybe do a fast tour around the office showing everyone hard at work. It can even be as simple as a 30 second video talking about the work of your agency. Videos should be short and sweet, as most research shows short videos are the most watched. After taking the video you can usually do some light editing or clipping right on your phone before posting it to social media. If you’re feeling brave you can even do a live video right from your Facebook or Twitter app on your phone.

  • Visit Your Neighbors

    Hopefully your organization is lucky enough to have some supporters in the business community that work with you throughout the year by holding fundraisers or making donations. Giving Tuesday is another perfect opportunity to engage with your biggest fans. Perhaps they’d be willing to participate in a short video. Or maybe they’d do something as simple as keep a donation box or stack of your agency’s brochures at their register or other space in their business. Most businesses, especially those that already support your work, will welcome the opportunity to continue their advocacy during the holiday season.

  • Meet and Greet

    If your organization is open to the public then Giving Tuesday is a perfect time to invite people in so they can learn more about what you do and become a supporter. Let your reception staff know about Giving Tuesday and equip them with brochures and other materials to give out. Consider hanging a sign in your lobby or outside your building to encourage people to stop in and learn more about your work in celebration of Giving Tuesday. Don’t forget — the holiday season is a great time for recruiting volunteers, too, so make sure applications or volunteer information is on hand as well.

  • Work Your Website

    Your website is one of your greatest assets, so make sure your Giving Tuesday participation is prominently featured somehow. This can be accomplished through something as simple as a blog post or homepage image, or more advanced like adding a new temporary widget to your site that directs website visitors to your donation page, volunteer application, etc.

  • Don’t Let Callers Off the Hook

    If when people call you they first hear a general message or listen to a menu routing them to their desired destination, consider temporarily altering your greeting in honor of Giving Tuesday. This can be as simple as a 10-15 second “hello” wishing them a happy holiday season and inviting them to support your work, along with an invitation to visit your website for more information. This won’t add much at all to their wait time but will get your message in front of everyone who calls you.

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The right service at the right time – using time restrictions in your Public Web Forms

There’s a lot to like about iCarol’s Flexible Public Web Forms (also known as Online Forms). You can do so much with this versatile tool that is, at its core, a public facing version of the same Contact Forms that iCarol users access within their systems to log interactions with the people they serve.

In case you’re asking “What’s an iCarol Public Web Form?” These forms are Contact Forms hosted in your iCarol system that can be enabled for the public to use. You’ll link to them when you wish to offer services on your website such as:

  • Intake forms
  • Volunteer applications
  • Satisfaction surveys
  • Self-assessments or screenings
  • Contact requests

Submitted forms are delivered to your iCarol system where you can then follow up yourself, securely send them to another agency if necessary, and of course since they are Contact Records you can export the data collected or run reports on the data within iCarol. Want to know more? Skip to the bottom of this blog post for even more information about Public Web Forms.

Enabling Time Restrictions.

If you have a service that is only available during certain days of the week, or certain hours of the day, then you may not want your Public Web Form open and available to be filled out on your website outside of those service hours. For example, a Mobile Crisis Intake Form — For better communication and clarity, and to reduce confusion or frustration, you would likely want to keep this form from appearing as an option on your website if the service was currently closed and the web visitor won’t receive a timely response.

Public Web Form time restriction is an option that allows you to make a form available only during the times you choose. The form is turned on or off based on whether or not you have an Online Form shift that is actively staffed at that time.

Add shift for Public Web Form

If there is no shift at that time, or if the shift is open and unstaffed, the form won’t be active and available on the website. If a service is going to become unavailable soon, a warning message and countdown timer can appear for any visitors who may be in the middle of filling a form. There is also the option for custom messaging to appear when the service is unavailable, which could include information such as alternative options for the visitor to pursue in absence of the target service (e.g. a number to call) or more information on the service’s normal hours of operation, and the next time web visitors can expect to see the form on and available.

By only having these Public Web Forms open when the target service is available, and guiding web visitors to other alternative services instead, people in need are directed to the right service at the time.

More Information

Why is it important to offer intakes and other forms on your website? Well for one, the people in your community are craving more communication options between themselves and the services they need to access. Whether out of convenience, personal preference, or greater ease of access for those with disabilities, diversifying available communication channels reduces barriers and opens doors for more people to receive the services they are entitled to, and get the help they need.

Using the forms doesn’t just help the people who use your services, but it helps you and your staff as well. You’ll be able to increase staff productivity since these forms can now be filled out directly by the user online, where they may previously have required manual staff time and assistance to the client. You’ll also be able to capitalize on potential volunteer interest — convert volunteer prospects into applicants easily, no more waiting to receive their application through email or snail mail. You’ll also shorten the recruitment and training life cycle, getting volunteers online faster. And because you can now direct so many clients to fill out their satisfaction surveys online, you can increase your outcome data, meet your goals, and get the funding you need.

Public Web Forms can be tailored to meet your needs in a variety of ways, including:

  • Customize the look and feel of the form to fit with your website and branding, using Cascading Style Sheets to give your form a highly stylized look. You may include your logo, choose your fonts, colors, and more for a cohesive fit within your website.
  • Edit the fillable fields and text on the form with our Contact Form Editing tools.
  • Pre-screen clients with questions before the user can proceed to the rest of the form.
  • Ensure data integrity with an integrated Captcha, protecting you from false or spam/bot submissions.
  • Enforce form timeouts and warn users of an impending timeout to make sure a form isn’t kept open for too long before submission, protecting the integrity of the data as well as your user’s privacy.
  • Notify key staff members by email when a form is submitted.
  • Analyze, track, export, and report on the information collected in the forms. Once the Public Web Form is submitted by the user, it becomes the equivalent to a finished Contact Record in your iCarol system.

To get started using these forms in your iCarol system, contact our Support Team. If you’re not yet an iCarol user, we’d be happy to speak to you about this and other solutions we offer. Please contact us.

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Stigma is Scary – People Living With Mental Illness Are Not

One of the things I like most about Halloween is that it offers such a wide range of ways to participate and have fun. Horror movies not your thing? You can stick to fun activities like carving a jack-o-lantern and handing out candy to trick or treaters. And then there are the endless costume possibilities. You can be anything from a superhero to your favorite movie character to some very obscure cultural reference or the more traditional choice of ghost or vampire.

So with that range of costume possibilities and ways to have fun in mind, it’s always deeply upsetting to see Halloween become an event where mental illness is misrepresented and stigmatized. Some haunted house attractions are centered around “asylum” themes, or have a “haunted psych ward” component. Actors wearing straight jackets or wielding weapons chase visitors and shout lines about hearing voices. The message is very clear: Mental illness, and people who experience mental illness, are scary, violent, and to be feared.

In recent years, several costumes have been pulled from the shelves following pressure from mental health advocates. Unfortunately every year there are still a few new inappropriate and offensive costumes that pop up and make their way to stores and online retailers, and regretably they are eventually seen out in public at bars and parties. And each time one is sold and then worn, it perpetuates the stigma and misconceptions around mental illness.

These interjections of mental illness into Halloween are neither fun nor harmless, but keep in place harmful stereotypes. These attractions and costumes continue pushing the idea that a person living with mental illness is violent and should be avoided. Discrimination is still a problem for people living with mental illness, and every day those who experience symptoms choose not to seek help for fear of mistreatment. These depictions also hurt those who have experienced mental illness, especially those who have been hospitalized. Their deepest fears about what society thinks of them are realized when they see illness become a subject of fear-based entertainment.

It would never be acceptable to have haunted houses set in a hospice or cancer wing of a hospital, nor would we find cancer patient costumes to be appropriate. It’s important that we all speak up when we see mental illness being stigmatized, and stand up for those who have experience with illness and are negatively impacted by the perpetuation of stigma.

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What Does Making a Difference Mean Today?

There seems to be constant pressure among millennials to achieve.

At the University of Iowa, each successive year of freshmen claim the new title of the “most accomplished class yet.” As a senior, my Facebook feed is flooded with job acceptances and pictures of people traveling the globe to study and volunteer. In a world hyper saturated with success, it’s often hard to focus on my own path, my own passions.

In the Spring of 2017, I stepped in to W332 in the Adler Journalism Building for a typical day of class. Then my dad called. I ignored it once. My sister texted me, asking if I’d talked to him. He called again. I stepped out of class, knowing something was wrong, and barely made it down the hall before I sunk to the floor, stifling sobs. He told me my cousin had died by suicide the night before.

The rush of confusion, guilt, and anger washed my sadness away. That wouldn’t hit until later, when reality settled in, and it would hit hard. I got up and beelined to the woman’s bathroom, stared myself in the mirror, gave up on understanding the pain in my reflection, mindlessly walked back to class, failed a quiz, and went home to bury myself in bed.

The only quantifiable effect of my cousin Christopher’s death in my life was the drop in my GPA that semester. Yet my heart was never the same.

His death, his suicide at the same age as me, made me question everything. It made me wonder what I’m doing in college, what exactly this degree is supposed to get me, and which experiences really matter.

I’m 21 years old, and for the first time, I don’t know what I want to be when I grow up. All I know is that old intangible cliché: I want to make a difference.

Losing someone to suicide makes all the tragedies in life feel more poignant and for a while I could imagine how my cousin saw the world before he left it: cold and mean. Lonely. But this does not have to be reality, and I’ve come to realize that making a difference does not have to mean making the world perfect.

When I remember Christopher’s face, I choose to remember him smiling. Playing guitar, laughing. I remember the gray sweater he wore the last time I saw him, how old he suddenly seemed when he had to hunch over to hug me. I remember us grimacing over our glasses of wine, the youngest in the family and the last to learn to like it. The world was still sad and scary sometimes, but it was better off because I could look across the table and there he was.

Just months before his suicide, my cousin reached out to me and told me about moving out of the house and in to his new apartment. He said, “I’m just worried about my mom missing me.”

I reassured him that of course she would miss him, but that would be okay because they had a lifetime together. He’d still see her. Neither of them would be alone. But was he trying to tell me something more? Was this the kind of conversation that could have saved his life, if he had called a crisis line that April night months later?

In a world with so many problems and so many people, my cousin’s death taught me that making a difference in the world can come down to making a difference in one single life. I believe making a difference is as simple as embracing co-dependence, reminding one another we’re in this together.

The insidious demons that caused my cousin’s death did not die with him, they threaten the wellbeing of people across the world. Not only depression but the pain of poverty, addiction, illness — the fear in feeling helpless, alone.

I don’t know what I want to be when I grow up, but I know I want to make a difference, I want to fight that fear. The internship I recently accepted with The Crisis Center empowers me to do just that.

I’d like to ask everyone reading to take this number down, to make a note of it:

    1-855-325-4296.

This is The Crisis Center’s Crisis Line. It does not necessarily mean a suicide hotline. It means a set of ears to listen and a voice to respond, if you even want to talk, which you don’t have to. It means no judgement, no evaluation. It means a human heart, beating with the one on the other end of the line, a person dedicated to nothing but being there.

Please, put us in your contacts: 1-855-325-4296. Call or text if you need someone to talk to, call or text if you are worried about someone you love. Pass the number on if you think someone else needs it. Write it on bathroom stalls, turn it in to a song and sing it while you walk, I don’t care. Just don’t ignore it.

If the only result of my internship is one single person saving that number, I’ve succeeded.

It’s hard to allow vulnerability and weakness. We live in an era of individuality where everyone wants to succeed, and no one wants to ask for help along the way. But being human means being challenged. It means being exhausted. Sometimes, it means wanting to give up. On the assignment driving you crazy, the job you can’t stand, the degree you’ve worked so hard for; on life itself.

The second we start being more open about this fact, the easier it is to overcome. And change doesn’t have to be big. Change can be as simple as answering honestly next time someone asks, “how are you,” and expecting them to do the same. It could be as simple as listening.

Encouraging open lines of communications between loved ones and between complete strangers makes the world a more connected and more caring place. For me, for now, this is the kind of difference I want to make.

Check in with your family and friends, ask them how they are doing. Really ask them. When they ask you, really answer. This question, this conversation, could change the world.

And if you feel alone, with no one to talk to, you’re wrong. We’re listening, at 1-855-325-4296.

How are you?

To join The Crisis Center in their mission, consider volunteering your time to a number of local and remote services: by answering the crisis phone line, answering the online crisis chat/text service. Volunteers are at the heart of the organization. For more information, visit: https://www.jccrisiscenter.org/volunteer-now/

Guest blogger Brooke Clayton is a communications intern at the Crisis Center of Johnson County in Iowa City, Iowa and a senior at the University of Iowa.

Guest blogger views and opinions expressed are those of the author and do not necessarily reflect the official position of CharityLogic, iCarol, or Harris Computer Systems.

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Mega-Millions Jackpot Media Frenzy Offers Opportunity for Responsible Gambling Messaging

As the Mega Millions jackpot has reached record levels, the National Council on Problem Gambling urges consumers to protect themselves against excessive gambling and calls upon lotteries and the media to promote responsible gambling messages.

Responsible gambling efforts should be made by lottery operators and players alike. Here are four simple responsible gambling tips to know and share:

  • Set a limit of time and money spent gambling.
  • Don’t gamble to escape feelings of anxiety, stress or depression.
  • Know where to get help for a gambling problem.
  • Minors are prohibited from most forms of gambling.

“The media and consumer interest in high lottery jackpots creates an opportunity to provide responsible gambling messages designed to help people who choose to gamble make informed decisions about their play…Lotteries play an important role in reminding retailers and players about the minimum age to play and in educating their players about simple steps to promote responsible gambling.”

— Keith Whyte, Executive Director of the National Council on Problem Gambling

State lotteries and media are asked to incorporate responsible gambling messaging and the National Problem Gambling Helpline (1-800-522-4700) into their upcoming promotion and coverage of the Mega Millions jackpot.

The National Problem Gambling Helpline (1-800-522-4700 or www.ncpgambling.org/chat) is the single national point of access for problem gambling help. Help is available 24 hours a day, seven days a week, in all 50 states. All calls are confidential and offer local information and referral options for problem gamblers and their families. In 2017 the Helpline received 233,000 calls, an average of one call every two minutes.

About the National Council on Problem Gambling

NCPG is the national advocate for problem gamblers and their families. NCPG is neutral on legalized gambling and works with all stakeholders to promote responsible gambling. If you or someone you know has a gambling problem, call or text the National Problem Gambling Helpline at 1-800-522-4700 or visit www.ncpgambling.org/chat for confidential help.

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iCarol to attend the International Conference on Forensic Nursing Science and Practice

From Wednesday, October 24 through Saturday, October 27, our Solutions Expert Team Lead, Eliisa Laitila, will attend the International Conference on Forensic Nursing Science and Practice in Reno, Nevada. This conference is in association with the International Association of Forensic Nurses.

What is “Forensic Nursing” and what sets this field apart from nurses working in other areas? According to the International Association of Forensic Nurses:

    “A forensic nurse is a Registered or Advanced Practice nurse who has received specific education and training. Forensic nurses provide specialized care for patients who are experiencing acute and long-term health consequences associated with victimization or violence, and/or have unmet evidentiary needs relative to having been victimized or accused of victimization. In addition, forensic nurses provide consultation and testimony for civil and criminal proceedings relative to nursing practice, care given, and opinions rendered regarding findings. Forensic nursing care is not separate and distinct from other forms of medical care, but rather integrated into the overall care needs of individual patients.”

Forensic nurses practice in many industries that iCarol serves and they regularly engage with patients who have suffered sexual violence, intimate partner or domestic violence, abuse (from children to the aging/elderly), and those who have been victims of a crime. This field of nursing demands a great deal of skill on many fronts. Forensic nurses must not only assess and meet the medical needs of their patient, but they are also tasked with restoring the individual’s feeling of safety and are often one of the first professionals to help that individual through a traumatic event. Their delicate handling of sensitive situations plays a large role in patient recovery.

The conference sessions will fall into a variety of tracks including Intimate Partner Violence, SANE (Sexual Assault Nurse Examiner), Pediatrics, and Psychiatry and Corrections. We’re excited to be attending this conference for the first time and eager to have Eliisa share learned knowledge with our team so we can directly apply it to our work with the organizations that employ or frequently interact with forensic nurses.

“I am excited to learn more about this side of the support model that many of our clients work directly in, or coordinate with nurses to do. It will be interesting to hear more from the forensic nurse perspective, as well as overall leading thoughts on how to best support survivors, and how to overcome challenges when doing so.” — Eliisa Laitila, iCarol Solutions Expert Team Lead

To learn more about Forensic Nursing, specifically those who conduct SANE exams, check out the video below created by the International Association of Forensic Nurses.

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iCarol at the National Crisis Center Conference

From Wednesday, October 17 through Friday, October 19, Rachel Wentink, Vice President, Operations, and Mary Kruger, Client Training Coordinator, will attend the National Crisis Center Conference in St. Louis, Missouri.

The conference theme is “Gateway to Gold: Setting the Standard” with a focus on best practices for optimum success of the attending organizations and their clients. This year’s conference will offer sessions in two tracks focused either on Systems or Centers, with several workshops that satisfy both.

There’s no better group to speak to best practices than the two entities presenting this conference, CONTACT USA (CUSA) and the National Association of Crisis Organization Directors (NASCOD). Both organizations have a phenomenal history of supporting crisis work and we recommend considering membership for your service if you are a helpline, warmline, crisis center, suicide prevention service, or similar organization. By joining them you’ll discover fantastic networking and knowledge sharing from caring individuals who can relate to your day-to-day joys and challenges as a manager or executive director of a not-for-profit. Find out more about CUSA membership here and NASCOD membership here.

Our history with this group and conference is our longest association, going way back to iCarol’s earliest days, and many of the helplines and crisis centers who host this conference were some of iCarol’s earliest users. It’s a long standing relationship that we value and we’re proud to not only attend but are also long-term sponsors of this important gathering organized by pillars of the helpline industry.

As with all conferences we attend, we welcome the opportunity to connect with old friends and new ones. We’re eager to hear about your latest projects and discuss ways iCarol can support you and the needs of your community. Both Mary and Rachel will be on hand throughout the conference to answer your questions and talk about how iCarol can help. We look forward to seeing you!

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World Health Organization focuses on Youth this World Mental Health Day

October 10 is World Mental Health Day, and it’s a day every single person can and should participate in. Every person should be aware of the state of their own mental health, be able to recognize the signs that they are stressed or ill, and know what to do when that happens. And while this is important regardless of one’s age, this year the World Health Organization is placing a focus on child and adolescent mental health.

Half of all mental health conditions start by age 14, but most cases go undetected and untreated until many years later or often not at all. Suicide is the second leading cause of death among those aged 15-29. Depression and eating disorders are top concerns for youth, as is alcohol and drug use that can lead to unsafe behavior. Even under the best circumstances, adolescence and young adulthood are challenging times. Not only do youth experience physical, hormonal, and emotional changes that can be uncomfortable and confusing, but youth are also dealing with academic and societal expectations and challenges. Young adults are facing major life changes such as choosing how to begin their futures, starting university or their first jobs and beginning to navigate adulthood when they may very much still feel like a child. While all this is exciting, it’s also stressful. And, if these pressures aren’t managed well with healthy coping strategies, mental health conditions can and do develop. Besides all the expected challenges of adolescence, we mustn’t forget the number of youth worldwide living in areas affected by war, natural disaster, health epidemics, conflict, and humanitarian emergencies. Young people living in situations such as these are particularly vulnerable to mental distress and illness.

Thankfully, there is a growing focus on prevention and building resilience that could make a difference in the lifelong mental health of youth everywhere. The first step is greater awareness and understanding of mental health as a part of overall health and wellbeing, and knowing the first symptoms of mental illness. The removal of stigma associated with mental illness, and access to proper care are also a vital part of building a more mentally healthy world. And of course, parents, teachers, guidance counselors, and other adults who interact with youth have a role to play in helping children build life skills that help them cope with challenges in healthy and constructive ways so that serious mental health conditions are less likely to become an issue.

WHO encourages governments worldwide to invest in the social, health and education sectors and support comprehensive, integrated, evidence-based programs for the mental health of young people. In particular, programs that raise awareness among adolescents and young adults of ways to look after their mental health and programs that help peers, parents and teachers know how to support their friends, children and students.

Resources, fact sheets, shareable graphics and more can be found on the World Health Organization’s website.

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October 7-13 is Mental Illness Awareness Week

iCarol Webinars

The first full week in October is recognized as Mental Illness Awareness Week, and both Mental Health America and the National Alliance on Mental Illness (NAMI) are making stigma their topic to focus on for the week.

NAMI has launched CureStigma.org. The site provides a quiz that helps visitors assess their own stigma towards mental illness, and provides stories of hope and other resources.

Mental Health America similarly hopes to turn the focus on reducing the stigma that still surrounds mental illness. Their site encourages everyone to take a mental health screening and share the results with others to show that checking up on your mental health is nothing to be ashamed of, and that it’s okay not to be okay. They also encourage social media shares using #ThingsPeopleSaidAboutMyMentalIllness to spread awareness of the kinds of comments about mental illness that are hurtful.

While things are getting better, stigma remains a barrier standing in the way of more healthy discussions and solutions surrounding mental health. With 1 in 5 Americans affected by a mental health condition, stigma creates an environment of shame, fear and silence that prevents many people from seeking help and treatment.

For more information on Mental Illness Awareness Week, including graphics and suggested social media posts your organization can share, visit http://www.mentalhealthamerica.net/MIAW and https://www.nami.org/miaw.

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What is the Pre-Chat Survey Queue Indicator and How is it Used?

The Pre-Chat Survey Queue Indicator gives your organization the ability to include questions in your pre-chat survey that, depending on the answer selected, triggers a corresponding indicator with the conversation when it’s under ‘Waiting in Queue’ and ‘Your conversations’ (found on the main Messaging page). This can be used to aid your volunteers and staff to quickly triage/identify which conversation they should join next based on how the help seeker has answered specific questions set up by your organization.

Your organization may wish to use this feature to indicate any of the following for your conversations:

  • Needs: Add one or more questions for the help seeker to identify their need or concern (e.g. mental health, finances, relationships, etc.)
  • Contract Type: Add one or more questions for the help seeker to identify what contract/service they are inquiring about (e.g. mobile crisis intake, tax assistance, health insurance navigators, coordinated access, etc.)
  • Risk Level: Add one or more questions for the help seeker to answer that can be used to gauge their risk. (e.g. suicide, self-harm, or runaway/homelessness risk)

For example, you may wish to include a question like the one you see highlighted below:

Depending on how the help seeker answers that question, when the conversation appears on your main Messaging page, you’ll see the indicator associated with the answer that your organization setup:

Notice in the screenshot above the text box with some additional information about the help seekers’ concern; this appears when your vols-staff hover their mouse over the indicator and can help them further prioritize which conversation they should join next.

In the example we’ve been looking at, we chose to include just one question that is used to determine which indicator appears for the conversation. But, you have the option to include multiple questions to determine which indicator appears for the conversation. Let’s look at one possible way you could set up multiple questions to use for this feature. For example, you may wish to ask the three questions highlighted below to assess a help seeker’s risk for suicide and create corresponding indicators for High, Medium and Low Risk. Values you assign to each answer will determine the ultimate risk level that appears on the main Messaging page:

The Pre-Chat Survey Queue Indicator feature is included with all Live Chat Messaging subscriptions. If your organization is interested in finding out more about this feature or wants to get started with the setup, sign in to your iCarol system and click here to read the related help article to learn more.

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