On Wednesday, June 16, the Substance Abuse and Mental Health Services Administration (SAMHSA) announced that Vibrant Emotional Health will be the administrators of the new 988 dialing code for the National Suicide Prevention Lifeline in the United States. Vibrant, in partnership with SAMHSA, has administered the Lifeline since its creation in 2005. Click here to read SAMHSA’s full statement.
The process of creating the three-digit national number to reach the National Suicide Prevention Lifeline has been ongoing for several years. Click here For more information on 988.
The team at iCarol extends our congratulations to Vibrant Emotional Health for being designated as administrators of the 988 dialing code. Through our years working with Vibrant Emotional Health and the many Lifeline Network Centers answering calls to 1-800-273-TALK, we have seen firsthand the passion and professionalism these teams bring to their work addressing the critical public health issues of suicide and mental health. We believe that 988 will improve accessibility and equity for Americans seeking emotional support and assistance. By designating a three-digit number for suicide prevention and mental health crises, our leaders send a clear message that these concerns deserve the same immediate attention and access to assistance as a physical health emergency, while also reducing harmful stigmas that create barriers to treatment. As the leading software provider among the existing National Suicide Prevention Lifeline network of centers, we stand ready to support our customers making the transition to answering 988, and welcome new centers coming on board for the 988 initiative.
Do you have sales experiences, experience working in or with a not-for-profit, or Admin Experience with iCarol Software? If you said yes to two or more of these, you could be the person we need!
iCarol is currently seeking candidates to fill the position of Solutions Expert, which is a sales representative role. Below is our full job listing. Interested parties can apply using the link at the bottom of this listing!
Solutions Expert/Sales Representative
The Solutions Expert is a sales representative that is part of the Business Development Team and reports to the Director of Business Development. As a Solutions Expert, you will join the Sales Team with a primary focus on new prospects to increase new sales and help with the overall growth of the company, and additional sales to current clients to ensure stability for the future of the company.
As a Solutions Expert you will work remotely within Canada or the United States. Depending on location, an office may be available at one of our many offices, if the successful candidate prefers to work within an office setting.
What we are looking for:
- Experience as a sales representative
- Some technical aptitude
- High character, be trustworthy, authentic, and do what you say you will do
- A desire to learn with the ability to be trained, take responsibility for your actions, and are able to be coached to improve
- Ability to work well autonomously, and be authentic in their abilities and demeanor
- Self-starter and highly motivated for success
What would make you stand out:
- Experience in information technology or software sales
- Experience working in a not-for-profit setting or demonstrated understanding of not-for-profit structure and needs
- Experience working with the iCarol solution, preferably as an iCarol Administrator
What we can offer:
- 3 weeks’ vacation and 5 personal days
- Comprehensive Medical, Dental and Vision coverage from your first day of employment
- Employee stock ownership and 401K matching programs
- Lifestyle rewards
- Flexible work options
CharityLogic, a division of Harris Computer, is the makers of iCarol software. iCarol is the first and only commercially available, subscription based, helpline software management system that automates all the processes associated with managing contacts and providing iCarol Messaging (live chat and texting/SMS). While iCarol was originally built specifically for non-profit helplines, our solution serves not-for-profit agencies and government organizations of many different scopes and types who serve people in need not just over the phone, but in-person, on the web, and through live chat or texting conversations.
Did you know that iCarol can work with many telephony systems to “pop” iCarol Contact Forms onto your volunteer/staff screens when a call rings through to their workstation? These Contact Forms can even be configured to pre-populate fields based on data from the telephony system, such as whether the call may be coming from a recognized caller with a profile, or if the caller pressed certain options into your telephony’s interactive voice response (IVR) or “Phone tree” menu while they waited to get through to a specialist.
If you want to learn more, we hope you’ll join our June Support Training where we’ll share more about iCarol Telephony Integration. We will cover:
- A live demo of iCarol Telephony Integration in action!
- What is iCarol Telephony Integration?
- What additional software is needed to subscribe to iCarol Telephony Integration?
- What are some use cases for iCarol Telephony Integration?
While we typically hold our Monthly Support Trainings on the third Wednesdays each month, iCarol’s Monthly Support Training in June will take place on the last Wednesday of the month, June 30th at 2pm Eastern.
We welcome and encourage our customers to attend! You can find the registration link on the Admin Dashboard or in our Help Center announcements.
iCarol is excited to exhibit at the National Council on Aging’s (NCOA) Age+Action virtual conference and tradeshow June 7-10.
Since 1950 NCOA has been a vocal advocate for older adults in the United States. Among their accomplishments is ending mandatory retirement, advocating to secure Medicare, Medicaid, and the Older Americans Act, and supporting local organizations as they serve older adults in their communities each day. NCOA provides trusted, unbiased information that enables older adults and their caregivers to take small steps that make big impact on their health and financial security.
We at iCarol share NCOA’s vision of a just and caring society in which each person lives with dignity, purpose, and security as they age. We believe in their mission of improving the lives of millions of older adults, especially those who are members of under-served and vulnerable populations. We believe in NCOA’s goal to impact the health and economic security of 40 million older adults by 2030, especially women, people of color, LGBTQ+, low-income, and rural individuals. Like NCOA, iCarol believes that aging well for all is a matter of equity, dignity, and justice.
At the conference, we look forward to connecting with professionals who serve older adults and their caregivers and providing them with information on how iCarol can help them achieve their missions. Our virtual booth will have information about how iCarol empowers ADRCs, AAAs, and Senior Information Lines, and other services for older adults, individuals with disabilities, and their caregivers to:
- Provide social connection and ease loneliness through Telephone Reassurance Programs
- Meet people on preferred communication channels
- Collaborate with Community-Based Organizations to address Social Determinants of Health
- Participate in Health/Community Information Exchanges and No Wrong Door initiatives
- Provide comprehensive I&R, Closed-Loop referral and collect outcome data
- Document information included on reimbursement requests
- Integrate with other software and systems
If you’re attending the Age + Action conference, be sure to visit the iCarol virtual booth to learn more, download the resources we have available, and contact us with your questions!
This Wednesday through Friday, members of our team will attend sessions at the American Association of Suicidology Conference, and we will also host a booth in the virtual exhibit hall.
The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, and advocates focused on prevention, education and awareness.
So we can continue to stay ahead of the topics that most impact iCarol’s customers, on Wednesday Dana will attend the Crisis Continuum pre-conference program, which concludes with a session on network updates and future directions for the National Suicide Prevention Lifeline Network.
Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication. At this year’s update we’re anticipating the latest news from the 988 transition plan and how that will affect members of the Lifeline network. We’re also closely following the continuing conversations on how communities are changing their practices around responding to mental health emergencies and similar crises, with a shift towards crisis intervention teams and other professionals leading the response as opposed to law enforcement.
These discussions directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention and crisis centers everywhere, providing the tools they need to do their life-saving work.
If you plan to be at the AAS Conference, please stop by our virtual booth to download our new guides and materials, including a brand new ebook on choosing software for crisis intervention and suicide prevention services. We’ll also be available for virtual meetings at your convenience to answer your questions, or have conversations about your challenges or projects and explore how iCarol can be of assistance.
Around the nation there are conversations happening about public safety as it pertains to emergency response where it involves situations of mental health crisis. Who are the appropriate entities to respond to 911 calls for someone in a mental health crisis?
Legislation has been introduced in New York State, Daniel’s Law, that would establish both state and regional mental health response councils which would permit mental health professionals to respond to mental health and substance abuse emergencies.
This legislation is modeled after a program in Eugene, Oregon, CAHOOTS (Crisis Assistance Helping Out On The Streets), developed in 1989, that takes an innovative, community-based public safety approach to provide mental health first response for crises involving mental illness, homelessness, and addiction.
We believe 211s and Crisis Lines are an integral part of this conversation.
We are planning to host a conversation on this topic and would like to hear from you regarding what actions your organizations are currently taking and what kind of additional support iCarol could provide to assist you in responding to 911 calls in these situations.
email us if you are interested in sharing your ideas or plans related to this topic, or if you are simply interested in participating in these conversations.
The Senior Alliance, based in Wayne, Michigan, is currently seeking a candidate for the position of Program Manager – LMSW.
The Program Manager – LMSW will manage a team of employees with the goal of improving the lives of older adults who are socially isolated. Effectively focus the team on achieving individual and program performance goals. Continually train the team to effectively enroll patients, implement the agency’s Hearken model, properly document cases and coordinate resource referrals to proper agency staff. Work with agency’s fiscal and information technology staff to insure data integrity, proper programmatic billing and report production. Serve as the agency’s liaison to the program’s partners. This is a temporary role pending budget continuance.
Master’s in Social Work – Program Manager must be a Licensed Master’s Social Worker with experience in counseling
Minimum two years of experience in direct management of employees and programs, preferably in a professional environment. Demonstrated experience in developing and implementing projects and/or service delivery, including effectiveness in quality assurance/quality improvement activities with complex multi-year programs. Experience with business process, customer service, data management/flow mapping, interacting with high-level external stakeholders and community relations. Possess some understanding of database, system design, or application programming. Experience with Wellness Recovery Action Plan (WRAP) development, evidence-based diagnostic tools, and counseling. Familiarity with the aging network and community-based organizations is desirable.
Excellent interpersonal and group process skills. Is accurate, conscientious and flexible with attention to detail. Accepts direction, well organized, has the ability to meet deadlines and a willingness to work in a team environment. Is proficient with computers, including using data to generate meaningful queries and reports that help inform discussions regarding program effectiveness and future direction. Ability to develop collaborative partnerships with other agencies, draft documents for public distribution and make presentations on behalf of the agency. Must have valid driver’s license and reliable transportation. Perform job functions with ethics, honesty and integrity. The Senior Alliance (TSA) is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees.
- Manage daily activities of Social Workers, Peer Mentors, Community Health Workers & Peer Volunteers and effectively address issues arising from client interactions;
- Work alongside Director of Programs to develop the Hearken model and any associated grant application
- Provide counseling to program clients;
- Review pre and post scores on all diagnostic tools used in the program to determine program successes and areas of improvement
- Ensure that all staff obtain and maintain required professional certifications when required;
- Implement a continual training and skill development program for program staff;
- Oversee data entry and documentation processes;
- Lead regularly scheduled team meetings to continually develop staff skills, provide programmatic performance feedback and foster interaction between team members focused on experience sharing;
- Develop and implement individual staff member and project work plans, as needed;
- Develop and maintain open lines of communication with program partners (both internal and external);
- Adhere to programmatic policies and procedures established with the program’s contractual partners;
- Work with Information Technology Specialist to maintain functionality of the program’s database;
- Work with the fiscal department to insure accurate and timely billing of programmatic activities;
- Be an advocate for older adults and an effective speaker at local, state and national forums;
- Other duties as assigned by the Chief Clinical Officer, Director of Programs, or CEO.
SAMHSA’s Office of Behavioral Health Equity has announced its Elevate CBOs Webinar Series: Grants 101, a webinar on developing a competitive SAMHSA grant application. The webinar is for community-based organizations (CBOs) serving under-resourced racial and ethnic minority, and lesbian, gay, bisexual, and transgender (LGBTQIA) populations. The webinar will:
- Provide an overview of the grant application process at SAMHSA
- Clarify what is and is not required in submitting grant applications
- Include a question and answer session.
Date: Thursday, March 4
Time: 2:00-4:00pm Eastern
You must RSVP by Monday, March 1.
CW: This blog post discusses youth suicide.
According to the Centers for Disease Control and Prevention (CDC) Leading Causes of Death Reports, in 2018 suicide was the second leading cause of death among individuals between the ages of 10 and 34.
In spite of these statistics, there are inconsistent requirements and delivery mechanisms in school curriculums across the United States. Analysis by TODAY found that, “at least nine states require a mental health curriculum by law. At least 20 states and the District of Columbia include mental health in their health or education standards…More than a dozen states appear not to require mental health education or incorporate it into their standards.”
Education for students specifically about suicide and suicide prevention, including warning sign recognition and how to seek assistance for themselves or their friends, is even more scarce.
In the absence of consistent and nationwide coverage on these issues provided by schools, individuals and mental health advocacy groups are pushing for change through petitions and other forms of activism. One such petition by Joseph Marques of Taunton, MA who is a member of the American Association of Suicidology (AAS), makes note that COVID-19 is only further complicating and increasing the need for good mental health and suicide prevention education. You can read that petition here.
Further reading about mental health and suicide prevention in school can be found at these resources:
What are your thoughts on providing mental health education and suicide prevention for K-12 students? Leave a comment below to join the discussion!
When it comes to teens dating, many parents and guardians worry about things like their teen’s emotions or heartbreak, staying out too late, losing focus and falling behind at school, sexual activity, STDs, or teen pregnancy. And while all of those are worthy of concern for a caring parent, many do not stop to consider another big issue facing teens: Teen Dating Violence.
According to information provided by loveisrespect.org, a survey found that 81% of parents believe teen dating violence is not an issue or admit they don’t know if it’s an issue. And though 82% of parents feel confident that they could recognize the signs if their child was experiencing dating abuse, a majority of parents (58%) could not correctly identify all the warning signs of abuse.
This is troubling considering the problem of abusive romantic relationships between teens problem is a prevalent issue.
- 1 in 3 high school students experience physical or sexual violence, or both, by someone they are dating
- 10% of adolescents report being the victim of physical violence at the hands of an intimate partner during the previous year
- Girls and young women between the ages of 16 and 24 experience the highest rate of intimate partner violence — almost triple the national (US) average
- Among female victims of intimate partner violence, 94% of those age 16-19 and 70% of those age 20-24 were victimized by a current or former boyfriend or girlfriend
- Violent behavior typically begins between the ages of 12 and 18
To learn more about Teen Dating Violence Awareness Month, visit: