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Call reports: Different people review?

If there’s a difference at your agency between someone who reviews a call report (for accuracy of information), and someone who provides feedback to the phone worker, iCarol can now help you track and organize both of these activities. Contact us to learn more.

iCarol

iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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