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Career Opportunity at Autism Society of North Carolina

The Autism Society of North Carolina is currently looking to fill the position of Advocacy Database Specialist.

The Advocacy Database Specialist will manage and develop information on resources available to support people with autism, their families and the professionals who serve them in North Carolina. This staff person would be responsible for ASNC’s iCarol database and online resource directory including development, entry, and maintenance of community resource listings, database reporting functions, monitoring quality and accuracy of all database information, and training and supporting users of the iCarol Connection and Resource system. The position supports the Advocacy Departments work by assisting department staff with administrative duties.

This job is a partial work from home, and partial work from one of our regional offices, so you must be close enough to one of our office locations to commute as well. For a list of locations, click on your county and see if a local office location is listed https://www.autismsociety-nc.org/find-help/#

Essential Duties and Responsibilities include:

  • Operate the web-based information and referral database used by staff as well as the online Resource Directory used by the public. Determines appropriate means by which to accomplish this integral responsibility.
  • Research, enter and update statewide listings of community resources for people on the autism spectrum and their families.
  • Contact community organizations by phone and email to verify information.
  • Review and edit written content for grammar, spelling errors, and length.
  • Attach standardized classification system terminology to resource entries using the AIRS standardized taxonomy for human resources, as well as develop effective search keywords.
  • Develop and utilize content formatting and standardization rules, resource updating processes, other database policies, and training materials.
  • Communicate changes in database program services to staff and public.
  • Assist staff to help local ASNC chapters and support groups with the publication of local community resource guides.
  • Develop new and creative ways to use database and its information to further the mission of ASNC.
  • Review database system contacts entries for accuracy and problem solve with supervisory staff to improve data collection.
  • Train and support iCarol Connection system users.
  • Assist staff with development of system reports for internal and external audiences.
  • Assist Advocacy Department staff with administrative support work including but not limited to preparing and maintaining state lobbying reports, preparing ASNC info packets for elected officials, maintaining evaluation records, chapter volunteer background checks and availability of volunteers, compiling information and updating records, mailing packets of materials including Welcome Packets, securing locations and handling logistics for events, taking notes at meetings, arranging travel and other duties as assigned.
  • Other duties as assigned in support of the mission of the organization.

Qualifications include:

  • Attention to detail: is thorough when performing work; double checking for accuracy of information to ensure precision and high quality of work.
  • Time management and task prioritization skills; can set priorities and adjust them as needed to meet urgent needs.
  • Ability to problem solve; can analyze, develop solutions, test results, and use feedback to make modifications.
  • Excellent writing skills with an emphasis on correct grammar and the ability to summarize and edit written content. Skills testing may be a requirement of employment.
  • Superior computer skills: Use of MS Office Suite and internet research skills required; familiarity with information and referral databases and/or standardized taxonomy is preferred. Computer skills tests may be a requirement of employment.
  • Able to use excellent customer service skills to interact by phone, email/letter, or in person with a diverse array of community resource organizations, families, individuals on the autism spectrum and other stakeholders.
  • Acceptance of feedback from a variety of stakeholders and the ability to use to improve performance.

Education Requirements:

    Bachelor’s degree (B. A.) from a four-year college or university in human services, library and information sciences, database management, or related field and one year of experience in customer service, research, and/or data entry; or an Associate’s degree in one of the above fields and two years related experience; or a High school diploma and an equivalent combination of education and experience.

Supervisory Responsibilities:

    Monitor, coordinate and instruct volunteers and/or interns

Learn More and Apply

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Dana

Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties at a blended 2-1-1/crisis intervention/suicide prevention center. As the Communications and Social Media Manager at iCarol, you'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials that aid helplines in their work.

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