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iCarol Career Opportunities

We currently have three open positions on our team.

Inside Sales Professional – Remote
Client Support Implementation Specialist (CSIS) – Remote
Director, Business Development and Marketing – Remote



Inside Sales Professional – Remote

Do you have understanding or experience working with not-for-profits?

Are you a self-starter, charismatic, and highly motivated with some prior success in hunting for, identifying, qualifying, and closing high quality business opportunities?

CharityLogic, the makers of iCarol Software, is seeking an Inside Sales Professional to join our Business Development team. As an Inside Sales Professional you will be responsible for closing leads, as well as hunting for new opportunities.

What your impact will be:

  • Identify the needs of the customer, demonstrate the benefits of the software, and present the iCarol solution to not-for-profit organizations, growing the customer base with new clients, as well as enhancing relationships with existing customers
  • Hunting and qualifying new business opportunities
  • Qualifying and closing high quality business opportunities
  • Finding the best solution to fit the needs of our customers

What we are looking for:

  • Experience working in a not-for-profit setting or demonstrated understanding of not-for-profit structure and needs
  • Technical aptitude
  • Proven sales experience
  • High character, be trustworthy, authentic, and do what you say you will do
  • A desire to learn with the ability to be trained, take responsibility for your actions, and can be coached to improve
  • Ability to work well autonomously, and be authentic in their abilities and demeanor
  • An inquisitive, self-starter, highly motivated for success

What would make you stand out:

  • Previous direct sales experience, an understanding or experience working with not-for-profits
  • Experience working with the iCarol solution
  • Experience selling SaaS
  • Experience in information technology or software sales

What we offer:

  • 3 weeks’ vacation and 5 personal days >
  • Comprehensive Medical, Dental and Vision coverage from your first day of employment
  • Employee stock ownership and 401K matching programs
  • Lifestyle rewards
  • Flexible work options

Apply Now




Client Support Implementation Specialist (CSIS) – Remote

The Client Support and Implementation Specialist 1 (CSIS1) is responsible for implementing new name and back to base sales, answering complex questions, contributing to a knowledge base, and advocating for the needs of the client. The CSIS is accountable for ensuring continuity of computer system services by providing the technical expertise, the assistance and project coordination necessary to maintain computer software products, and resolve technical problems.

What your impact will be:

  • Configure new systems and features and train clients how to use iCarol to best meet their organizations’ needs
  • Monitors and answers incoming support chats and tickets, working directly with customers to help solve problems
  • Resolves issues or escalates issues to CSIS2 when more expertise is needed
  • Assists with release management by testing bug fixes and software enhancements, and other upgrade rollout tasks as required
  • Stay abreast on the latest developments in software through self-learning/training
  • Uses discretion to effect timely solution of problems to ensure customer satisfaction, eliminate downtime and prevent cost overruns
  • Maintains client relationships
  • Aids in creating and providing support documentation
  • Identifies solutions for customers related to potential up sales, escalating to the Sales Team when needed
  • Exercises sound professional judgment in analysis of problems to: (1) attempt hardware/software solution by screenshare, or (2) decide proper level of maintenance required to solve problem
  • Other duties as assigned

What we are looking for:

  • Honesty, patience, and motivation are core values of the iCarol team
  • A passionate belief in the mission of help lines and respect for their callers
  • A high degree of responsiveness to client requests and issues
  • Strong proficiency and comfort using computers and the web
  • General to intermediate knowledge of computers, internet browsers (Internet Explorer, Google Chrome, Mozilla Firefox, etc.) and Microsoft Office products (Word, Excel, PowerPoint)
  • Project management skills will be a plus
  • Due to the nature of the work our clients do (ie. you will have access to client ePHI), our policies require you to sign a confidentiality agreement and pass a basic criminal background check in addition to annual HIPAA security training.

What will make you standout?

  • At least 2 years of experience working at a help line, preferably both on the phones and in an administrative role
  • At least 2 years of experience as an iCarol Admin
  • Bachelor’s degree preferred

Apply Now




Director of Business Development and Marketing – Remote

The Director of Business Development and Marketing is responsible for the day-to-day management of the Sales department, including Marketing and Communications. This position manages all employees of the department and is responsible for the performance management, hiring and training of the employees within that department.

What your impact will be:

  • Gather and analyze market data and industry trends.
  • Develop relevant annual sales strategies that are congruent with market analyses of a competitive sector
  • Build and execute against aggressive growth plans
  • Build strong prospect/customer relationships
  • Generate leads through all necessary channels
  • Build a strong pipeline of qualified prospects
  • Attend sales presentations
  • Achieve sales goals and enable team to achieve targets through efficient management and constant support
  • Prepare reports detailing the status of all accounts
  • Prepare and maintain the monthly sales bookings forecast
  • Work to create a marketing brand
  • Oversee conference attendance and participation to help drive new business and grow the market awareness of the company.
  • Manage/realign territories as needed
  • Understand and monitor the win/loss rates to be able to determine ROI for each activity. Understand the sales cycle within each vertical and design sales strategies that drive organic growth.
  • Handle the financial resources (revenue and spending allocated to the department, cost control, etc.) and provide forecast updates and reporting as required.
  • Make sure customers are satisfied during and after service delivery and process complaints, if any
  • Be an ambassador for the use of iCarol and suggest best practices for its use
  • Some travel is required.
  • Collaboration with other iCarol teams and departments to seek out and share ideas for process improvements to help guide the company’s growth and ensure a quality product for our client base.

What we are looking for:

  • 3 to 5+ years of experience in software or institutional sales management
  • Superior oral and written skills
  • Demonstrated ability to determine and then transform customer needs/requirements into an opportunity for the company
  • Strong business development experience
  • Experience in client prospecting or seeking funding or partnership opportunities
  • High level of problem solving and analytical skills
  • Experience carrying a sales quota and achieving success of this quota Experience building out a high-performance team
  • Ability to work in a team and be hands on with customers in achieving their success
  • Strong critical thinking skills, decisiveness, and willingness to appropriately accept risk
  • Experience in industry, technology needs associated to industry, and in introducing new products is an asset
  • Experience with Zoho CRM and managing a CRM as an administrator.

What will make you standout?

  • iCarol software experience
  • Previous experience selling to charitable or non-profit organizations, securing funding, or building successful partnerships/programs, for a non-profit is preferred.

What we offer:

  • Growth within an organization that encourages creative expansion
  • RRSP/401K matching program and employee stock options
  • Health Insurance, immediately effective
  • Lifestyle rewards

Apply Now

Testimonials

Chimo Crisis
Richmond, British Columbia, Canada
"People love the iCarol system.  I am delighted that it has worked out so well for us!" - Joan C, Executive Director
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