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Case Studies

Real-world examples of how non-profit help lines are using iCarol in innovative ways. You can also read our client testimonials.


211 services in Alberta, Canada move to…

Two non-profit help lines collaborate to serve many areas in the province 24/7. They chose iCarol as their referral database and call logging software…

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Province-wide collaboration…

The Crisis Lines Association of British Columbia (CLABC) needed a system to foster data sharing, collaboration and aggregate reporting across…

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2-1-1 Maryland serves 5.7 million…

A network of four help lines joins together to take calls from across their state 24/7. They use iCarol to enable powerful and seamless collaboration…

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