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iCarol at the National Crisis Centers Conference

Niagara falls Buffalo New York

From Oct 18 – Oct 20, I’ll be attending the National Crisis Centers Conference in Buffalo, NY along with iCarol’s Director of Business Development, Polly McDaniel, and our newest Solutions Expert, Tonya Broomer, who you may recognize from her previous role as an iCarol Support Team member!

Our history with this group is our longest association, going way back to iCarol’s earliest days, and many of the helplines and crisis centers who host this conference were some of iCarol’s earliest users. It’s a long standing relationship that we value and we’re proud to not only attend but are also long-term sponsors of this important gathering organized by pillars of the helpline industry, CONTACT USA (CUSA) and the National Association of Crisis Organization Directors (NASCOD). Both organizations are phenomenal in supporting crisis work and we recommend considering membership for your service. Find out more about CUSA membership here and NASCOD membership here.

This year’s conference theme is “Unity in Helping.” Time and again we see how coming together and working towards a common goal makes organizations and communities stronger. We recently joined NASCOD and CUSA member organizations and others to rally around a common theme of “being there for others” during National Suicide Prevention Week. This movement empowered millions of people to take action to prevent suicide. Having so many voices on this common theme helped broadcast that message further. We’re looking forward to this year’s conference sessions highlighting all the ways in which we’re stronger together, whether it’s teamwork within your helpline or collaborating with partners in other organizations.

Let’s meet up!

While we look forward to these conference workshops that keep us in-the-know about the issues faced in the industry, which in turn helps us better serve our clients, we also enjoy the chance to see current and potential iCarol users face-to-face so we can hear about their vital work and explore ways we might be able to help. This year we’ll offer some dedicated space before the conference begins, to be available to those who may wish to talk with us.

When: October 18, 9am-4pm
Where: Embassy Suites (same hotel as the conference), Encore Ballroom on the second floor

We’ll be prepared to address whatever topics you wish to discuss, such as:

  • Training on how to use certain iCarol features
  • Quick system tours to those unfamiliar with iCarol
  • Feedback or comments
  • Any other iCarol questions

There’s no need to schedule an appointment — just stop by at any time you’re free from other conference activities (click here to check-out the preliminary schedule). If you have any questions you’d like to ask prior to stopping by, feel free to !

If you can’t make it on the 18th but wish to meet with us, don’t worry. We’ll be attending sessions and other conference activities and can catch up with you at whatever time is most convenient. See you in Buffalo!

National Crisis Centers Conference 2017

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iCarol Webinar: Suicide Prevention through Emergency Department/Crisis Center Partnerships

webinar

On Wednesday, October 4th at 1pm EST, iCarol will host a webinar on the topic of Crisis Center/Emergency Department (ED) partnerships, specifically those where crisis centers make follow-up calls to discharged patients who came to the ED presenting with suicidal thoughts or behaviors.

Research shows that for about 1 in 5 deaths by suicide, the person had actually visited their local emergency department in the weeks before their death. While hospital EDs can keep a person safe in the short-term and provide referrals to long-term care, they aren’t often the best resource to handle the complex and ongoing mental health and emotional needs of someone who is struggling with thoughts of suicide. Most people who visit an ED for concerns related to suicide are discharged after a very short period of time, and the discharge plan often doesn’t involve ongoing direct contact to check and see how the person is doing following their visit, potentially leaving the patient feeling lost and unsupported.

This is where more and more helplines are stepping in. Crisis Centers across North America have engaged in partnerships with their local emergency department to help provide care for ED visitors or discharged patients in the form of follow-up calls. Because crisis center professionals have the best knowledge, training, and resources to provide ongoing care such as this, EDs will make connections between the ED visitor to the crisis center. From there, crisis centers talk to the patient and make a series of follow-up calls or texts to the visitor to keep them feeling supported and engaged with a safety plan. Crisis centers are also best-equipped to see that a person receives referrals to more long-term mental health care or other needed referrals that can help resolve issues compounding a person’s distress and desire to end their life.

During this hour-long webinar, we’ll invite presenters to discuss first-hand experience of these partnerships:

    Charissa Tvrdy is a Lead Crisis Clinician and Hospital Follow-Up Coordinator at Rocky Mountain Crisis Partners. Ms. Tvrdy is responsible for oversight and project management of RMCP’s Hospital Follow-Up program. She works as a liaison between RMCP and participating Colorado emergency departments. Ms. Tvrdy assists call center staff in the training, implementation, quality assurance and daily operations of the program. Ms. Tvrdy received her Master of Science in Counseling Psychology from The University of Kansas. She has experience working in a call center serving people experiencing behavioral health crisis. Ms. Tvrdy also has clinical experience within a Community Mental Health Center.

    Dr. Michael Allen built the model Comprehensive Psychiatric Emergency Program at Bellevue Hospital. He was chair of the APA’s Task Force on Psych Emergency Services, president of the Am Assoc for Emerg Psychiatry, member the NIH Emergency Medicine Roundtable, a National Suicide Prevention Lifeline steering committee member, a STEP-BD, ED SAFE and PRISM investigator and an author of the Suicide Prevention Resource Center’s ED Decision Support Guide. He has served as a subject matter expert for the US DOJ Civil Rights Div, CMS, NIMH, the Joint Commission and SAMHSA. He was instrumental in forming the Colorado Suicide Prevention Commission and the Colorado National Collaborative. He is currently Professor of Psychiatry and Emergency Medicine at the Johnson Depression Center, University of Colorado Anschutz Campus and Medical Director of Rocky Mountain Crisis Partners.

    Caitlin Peterson is the Coordinator of Best Practices in Care Transitions for the National Suicide Prevention Lifeline, working closely with crisis centers, professional organizations, community partners, and mental health providers to support and advocate for follow-up and partnership with crisis centers. Caitlin has worked in the mental health, crisis intervention, and suicide prevention field for over 10 years, 7 of those in various positions, and later manager, of a blended suicide prevention and information and referral hotline. She has a Master of Science degree in Marriage & Family Therapy from the University of Rochester School of Medicine and Dentistry.

We hope you can attend — space is limited so please register ASAP if you’re interested in joining the live presentation. For those who can’t join us, we’ll have the recording available on our website at a later date. To learn more about this webinar and to register, click the button below.

Watch Now

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iCarol at the TAIRS Conference

TAIRS

From October 1-3, our Director of Business Development, Polly McDaniel, will head to the Texas AIRS (TAIRS) Professional Development and Education Training Conference in San Antonio, Texas. This year’s gathering is extra special as TAIRS celebrates 40 years of supporting Texas I&R agencies.

In addition to the learning opportunities offered at the TAIRS Conference, this is a great time for us to recognize in person the amazing work the Texas Information and Referral Network accomplished during and following the devastation and flooding in southeast Texas, caused by historic Hurricane Harvey. We are honored to be the software supporting the TIRN network as they assist their neighbors in need.

At the TAIRS conference we’ll be on hand to answer questions, meet and greet members of the Texas Area Information Centers, meet additional information and referral providers from across the state and take part in sessions and conversations that will help us better understand the needs of those providing I&R across Texas so we can continue to provide the best service possible.

You can find out more about the conference here and on their event page. Be sure to follow us on Twitter to follow along with our activities at the conference!

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Uniting our voices for National Suicide Prevention Week

NSPW Icon

September 10th is World Suicide Prevention Day, marking the beginning of National Suicide Prevention Week. During this week, millions of people will be speaking out about the impact suicide has on individuals, families, and communities, raising awareness and promoting messages on how best to prevent suicide. So many caring organizations worldwide will be adding their voices to this important message. In order to make the biggest and deepest impact, it’s helpful to unite around a common theme and messaging to amplify our voices.

The National Action Alliance for Suicide Prevention is leading the way with a host of resources and information on their website to help organizations rally around a centralized theme of being there for others, a theme several well-known suicide prevention organizations have been promoting this year.

Be There Campaign

It’s a very simple yet powerful message, and it helps reinforce what we already know: Suicide prevention is everyone’s business, and we can all do something to help prevent suicide. Those of us who have worked at suicide prevention helplines know how effective the simple act of listening is. Just by being a sounding board, a safe place for someone to air their darkest thoughts without facing judgment, you can save a life. When a person knows that someone is willing to listen and offer their help or support and not be scared away by talk of suicide, they feel less isolated and alone with their thoughts, and can envision a better path forward.

In addition to rallying around messages of being there, the Action Alliance also encourages everyone to use #NSPW in their social media posts. This will boost all of our messages and ensures the topic trends online and receives the attention it deserves.

Visit the Action Alliance website for all the materials you need to participate. They have sample social media posts you can use, frames for your Facebook profile pic, and more. Don’t forget to join their Thunderclap, too. By signing up for the Thunderclap you can have your social media accounts post automatically at the exact same time as thousands of others across social media platforms. Click the image below to join.

Together we can bring lots of attention to National Suicide Prevention Week, and show people in need that they are loved, supported, and have a place to turn when needed.

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Back to School Mental Health Resources

Training

Returning to the classroom after an extended break is a stressful event. Knowledge of one’s mental health or the health of one’s children, and learning about how to address mental health concerns, can be valuable assests for a smoother transition for parents and students of all ages. Some degree of sadness or anxiety is perfectly normal, but what happens if those feelings begin more deeply impacting a student’s life? How do you combat the more serious mental health concerns stemming from or exacerbated by the transition?

Below are some resources to keep on hand for yourselves or clients that will help get the new school year off to a healthy start:

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iCarol at the DoD/VA Suicide Prevention Conference

BeThere_DoD[1]

From August 1-3, Polly and Rachel will attend the Department of Defense (DoD) and Department of Veterans Affairs (VA) conference on suicide prevention, held in Denver, CO.

Every two years the DoD and VA collaborate to host the Suicide Prevention Conference. The conference focuses on suicide prevention efforts across both departments and is the only suicide prevention conference that specifically addresses suicide among Military and Veteran populations at a national level. This year’s conference theme, #BeThere – It Takes a Community, is consistent with DoD and VA methodologies, which require a multi-pronged strategy for prevention including: media messaging, non-medical interventions, mental health interventions, training for gatekeepers, peer-to- peer support, troop and family member training, and leadership engagement. The DoD and VA recognize that education on a comprehensive public health approach to suicide prevention is vital.

This will be iCarol’s first year attending this conference, though suicide prevention for Veteran and active duty service members is a topic with which we’re familiar through our work in the suicide prevention industry at large, and our relationships with many clients who serve this population. Through our first visit to this conference we hope to learn even more about the unique needs and best practices for serving Veterans and active duty members of the armed services.

To read more about our work in this industry, click here.

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iCarol at the National Conference on Problem Gambling

NCPG logo

If you’re going to be in Portland for the 31st National Conference on Problem Gambling this week, be sure to stop by and say “hi” to Mary from iCarol who will be there for the pre-conference and will be at our booth in the exhibitor’s area. We’re proud to be a part of this event; the largest and oldest conference of its kind bringing together leaders in prevention, education, treatment, responsible gaming, research, and recovery.

We’ll be joining the Pre-Conference beginning July 19th and attending the Helpline Symposium workshop on July 20th. It’s important to us to stay engaged on all the latest with this group and learning the current events and news impacting the industry.

iCarol is the chosen provider for a national chat and text collaboration platform for the National Council on Problem Gambling. Several centers and organizations from around the U.S. participate to provide help in states where they provide services. Help seekers from around the U.S. text or live chat with the national service, then iCarol’s comprehensive design reads the help seeker’s location. If there is a center in the network from the person’s location designated to take the chat or text at that time, then the chat or text is sent to them. If there is not a designated center available, a trained back-up center is sent the chat or text. This successful model, which has been in place for a few years now, is great because help seekers get help close or specialized to them when it is available, and either way, help seekers always get connected to help. Contact us if you are interested in a model like this at your organization.

With every event we attend we continue to be amazed by the diversity in the helpline services available for so many different needs and issues in communities all across the world. Problem gambling helplines are doing wonderful work to strengthen families and improve health and wellness by reducing the economic, social, and personal costs caused by problem gambling. We’re sure it’s going to be another exciting and educational event. See you there!

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Happy Anniversary to North Carolina 2-1-1!

211

Our friends at United Way of North Carolina/NC 2-1-1 are celebrating their first anniversary with iCarol in the best way possible — snacks and cake shared amongst their hardworking staff! We think our logo looks pretty delicious as a cake decoration.

North Carolina 211 United Way iCarol anniversary

It’s been quite an eventful year for their team, including navigating the challenges that came with Hurricane Matthew and the subsequent flooding in their region. Through it all the dedicated people at NC 2-1-1 were there for the community, connecting them with resources and logging over 12,000 interactions into iCarol during that disaster. Wow!

NC 211 anniversary quote

We just love that they took the time to recognize the milestone and we couldn’t be happier to count them among our users. “Happy Anniversary” to the entire team in North Carolina! We appreciate the great work you do and are thrilled and honored to have you as a part of the iCarol family!

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Save the date: National Crisis Centers Conference registration now open

iCarol Webinars

We’re excited to announce, on behalf of our friends at the National Association of Crisis Organization Directors (NASCOD) and Contact USA, that registration for the 2017 National Crisis Centers Conference is now open!

The conference will take place from October 18th through 20th in beautiful Buffalo, NY. The event kicks off with a tour of world-renowned Niagara Falls and a welcome dinner Wednesday evening, and concludes with a closing banquet on Friday evening. In between kickoff and closing will be tons of educational and enlightening workshops and sessions aimed at enriching your staff and improving your ability to serve your community. To make sure you don’t miss out on any of the fun, the conference organizers encourage you to schedule your departure for no earlier than Saturday morning.

If you are a manager or director of any sort of crisis, supportive listening, counseling, or suicide prevention helpline or similar service, then we strongly encourage you to attend this conference. We have personally been attending for a number of years — in fact it was the very first event we began attending when iCarol was created so many years ago! Over the years we’ve developed treasured relationships with the organizations that organize and attend the conference, and we deeply value their service to their communities as well as their committment to increasing the impact of crisis centers everywhere. The workshops and sessions presented at this conference each year are NOT to be missed!

But you don’t have to take our word for it. According to the conference website, the event promises:

  • To enhance your Vision and Leadership skills to aid your success
  • Workshops that focus on management and leadership skills that will cultivate your effectiveness as a program Director/Manager
  • National networking opportunities available with experts in the crisis center field
  • Information on specific issues and challenges that you are facing as a Director/Manager

For more information, or to register you and your staff, head over to the conference website. We hope to see you in Buffalo this October!

National Crisis Centers Conference 2017

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iCarol Webinar: Introduction to Assisting LGBTQ Help Seekers

lgbt pride month gay lesbian bisexual transgender

On June 20th at 1pm EST iCarol will host a webinar with Dustin MacDonald of Distress Centre Durham, aimed at providing helplines and other non-profit organizations with helpful information and insight on best practices for serving the LGBTQ community.

Dustin will discuss a range of topics including:

  • Suicide ideation and suicide rates among LGBTQ individuals
  • Common issues and topics to be aware of
  • How to best provide emotional support to LGBTQ individuals
  • And much more!

We hope you’ll join us for this special event in celebration of Pride Month. You can learn more about this webinar and register by clicking the button below.

Learn More and Register

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