Each year during the first full week of October, mental health organizations draw attention to mental health conditions through Mental Illness Awareness Week.
Mental illnesses are medical conditions that effect millions of people, however they are still misunderstood and stigmatized, and those living with these conditions still face prejudice that those with other medical conditions don’t experience.
The aim of Mental Illness Awareness Week is to provide public education highlighting the fact that these illnesses are medical conditions and should be treated as such.
For more information on Mental Illness Awareness Week, and to participate with promoting the efforts around public information on mental illness, visit these resources:
Returning to school and beginning a new academic year can cause feelings of anxiety and uncertainty in any circumstances, but the impact of COVID-19 makes the event extra stressful on students, parents, and educators alike.
Each year, Mental Health America releases a back to school toolkit aimed at helping people start the new school year right with healthy habits and an awareness of stress and mental health. MHA focuses on the need to prioritize mental health and emotional well-being so that all students can thrive both in and out of the school setting.
The 2021 Toolkit is titled Facing Fears, Supporting Students and contains hands-on materials such as:
On Wednesday, June 16, the Substance Abuse and Mental Health Services Administration (SAMHSA) announced that Vibrant Emotional Health will be the administrators of the new 988 dialing code for the National Suicide Prevention Lifeline in the United States. Vibrant, in partnership with SAMHSA, has administered the Lifeline since its creation in 2005. Click here to read SAMHSA’s full statement.
The team at iCarol extends our congratulations to Vibrant Emotional Health for being designated as administrators of the 988 dialing code. Through our years working with Vibrant Emotional Health and the many Lifeline Network Centers answering calls to 1-800-273-TALK, we have seen firsthand the passion and professionalism these teams bring to their work addressing the critical public health issues of suicide and mental health. We believe that 988 will improve accessibility and equity for Americans seeking emotional support and assistance. By designating a three-digit number for suicide prevention and mental health crises, our leaders send a clear message that these concerns deserve the same immediate attention and access to assistance as a physical health emergency, while also reducing harmful stigmas that create barriers to treatment. As the leading software provider among the existing National Suicide Prevention Lifeline network of centers, we stand ready to support our customers making the transition to answering 988, and welcome new centers coming on board for the 988 initiative.
Did you know that iCarol can work with many telephony systems to “pop” iCarol Contact Forms onto your volunteer/staff screens when a call rings through to their workstation? These Contact Forms can even be configured to pre-populate fields based on data from the telephony system, such as whether the call may be coming from a recognized caller with a profile, or if the caller pressed certain options into your telephony’s interactive voice response (IVR) or “Phone tree” menu while they waited to get through to a specialist.
If you want to learn more, we hope you’ll join our June Support Training where we’ll share more about iCarol Telephony Integration. We will cover:
A live demo of iCarol Telephony Integration in action!
What is iCarol Telephony Integration?
What additional software is needed to subscribe to iCarol Telephony Integration?
What are some use cases for iCarol Telephony Integration?
While we typically hold our Monthly Support Trainings on the third Wednesdays each month, iCarol’s Monthly Support Training in June will take place on the last Wednesday of the month, June 30th at 2pm Eastern.
We welcome and encourage our customers to attend! You can find the registration link on the Admin Dashboard or in our Help Center announcements.
iCarol is excited to exhibit at the National Council on Aging’s (NCOA) Age+Action virtual conference and tradeshow June 7-10.
Since 1950 NCOA has been a vocal advocate for older adults in the United States. Among their accomplishments is ending mandatory retirement, advocating to secure Medicare, Medicaid, and the Older Americans Act, and supporting local organizations as they serve older adults in their communities each day. NCOA provides trusted, unbiased information that enables older adults and their caregivers to take small steps that make big impact on their health and financial security.
We at iCarol share NCOA’s vision of a just and caring society in which each person lives with dignity, purpose, and security as they age. We believe in their mission of improving the lives of millions of older adults, especially those who are members of under-served and vulnerable populations. We believe in NCOA’s goal to impact the health and economic security of 40 million older adults by 2030, especially women, people of color, LGBTQ+, low-income, and rural individuals. Like NCOA, iCarol believes that aging well for all is a matter of equity, dignity, and justice.
At the conference, we look forward to connecting with professionals who serve older adults and their caregivers and providing them with information on how iCarol can help them achieve their missions. Our virtual booth will have information about how iCarol empowers ADRCs, AAAs, and Senior Information Lines, and other services for older adults, individuals with disabilities, and their caregivers to:
Provide social connection and ease loneliness through Telephone Reassurance Programs
Meet people on preferred communication channels
Collaborate with Community-Based Organizations to address Social Determinants of Health
Participate in Health/Community Information Exchanges and No Wrong Door initiatives
Provide comprehensive I&R, Closed-Loop referral and collect outcome data
Document information included on reimbursement requests
Integrate with other software and systems
If you’re attending the Age + Action conference, be sure to visit the iCarol virtual booth to learn more, download the resources we have available, and contact us with your questions!
The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, and advocates focused on prevention, education and awareness.
So we can continue to stay ahead of the topics that most impact iCarol’s customers, on Wednesday Dana will attend the Crisis Continuum pre-conference program, which concludes with a session on network updates and future directions for the National Suicide Prevention Lifeline Network.
Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication. At this year’s update we’re anticipating the latest news from the 988 transition plan and how that will affect members of the Lifeline network. We’re also closely following the continuing conversations on how communities are changing their practices around responding to mental health emergencies and similar crises, with a shift towards crisis intervention teams and other professionals leading the response as opposed to law enforcement.
These discussions directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention and crisis centers everywhere, providing the tools they need to do their life-saving work.
If you plan to be at the AAS Conference, please stop by our virtual booth to download our new guides and materials, including a brand new ebook on choosing software for crisis intervention and suicide prevention services. We’ll also be available for virtual meetings at your convenience to answer your questions, or have conversations about your challenges or projects and explore how iCarol can be of assistance.
SAMHSA’s Office of Behavioral Health Equity has announced its Elevate CBOs Webinar Series: Grants 101, a webinar on developing a competitive SAMHSA grant application. The webinar is for community-based organizations (CBOs) serving under-resourced racial and ethnic minority, and lesbian, gay, bisexual, and transgender (LGBTQIA) populations. The webinar will:
Provide an overview of the grant application process at SAMHSA
Clarify what is and is not required in submitting grant applications
Each year, February 11th is celebrated as 2-1-1 day throughout North America.
2-1-1 is an easy-to-remember three digit number, but unlike 4-1-1 for directory assistance or 9-1-1 for life-threatening emergencies, the focus of 2-1-1 is to provide people with comprehensive information and referral to various human services in their communities.
Rather than spend hours of frustration going it alone calling around to various agencies or surfing the web, help-seekers can make 2-1-1 their first call for assistance and speak to a trained specialist that can spend time evaluating their needs, educating them about resources, and then connect them with the appropriate services. These 2-1-1 agencies widen their reach by making their services available via chat, texting, and integrating their well-curated database of resources into their website. They also build partnerships with other providers by sharing their resource information and making it available to collaborators in a multitude of ways. Of course, iCarol is delighted to help a large percentages of 2-1-1s across Canada and the United States tap into these tools and innovation to help their communities.
The specialists at 2-1-1 are considered some of the unsung heroes of the global Coronavirus pandemic. While they aren’t always highly visible first responders in their communities, they are certainly an integral part of the COVID-19 response. From very early on in the pandemic, 2-1-1 centers have served as community helplines for COVID-19 health information, and provided critical resource information to individuals and families suffering from the economic fallout caused by the Coronavirus. And now as communities are implementing their vaccine roll outs, once again 2-1-1s are often serving as part of that process as well.
iCarol is proud to be working with so many 211 providers whose organizations provide a vital service to their communities by connecting millions of people to essential services each year. If you work at a 2-1-1 and celebrated this day at your helpline, whether it’s just a small occasion or large outreach event, we want to hear from you! Send your stories and photos to me at firstname.lastname@example.org so we can feature them on our blog and share your experiences with our readers and recognize your organization.
Wednesday January 28th is a big day for Canadian mental health initiatives: It’s Bell Let’s Talk Day!
This annual event draws attention to the topic of mental health, particularly the stigma attached to mental illness that prevents many from seeking help. The idea is that if we all talk more openly about mental health and are open to conversations about it, it will lessen the shame attached to mental illness. Bell also champions access to care, workplace mental health, and research.
On Bell Let’s Talk Day, people are encouraged to take to social media and discuss the topics of mental health and mental illness. Certain social media activities, such as watching the official Bell Let’s Talk video, using their special profile photo frame in Facebook, or using their special Snapchat filter, will help raise funds for organizations that address Bell Let’s Talk’s initiatives. Bell donates 5¢ to mental health initiatives and programs across Canada (including many services that are part of the iCarol family!). Bell customers can also participate by texting or making calls. Find out more about how to take part.
Bell Let’s Talk has had a profound impact across Canada. Since the campaign began in 2011 there have been over 1 billion interactions around Bell Let’s Talk, with over $100 million donated to mental health initiatives. And 86% of Canadians say they are more aware of mental health issues since Bell Let’s Talk launched.
To learn more about Bell Let’s Talk, check out their website and toolkit that contains everything you need to participate. We hope you’ll follow us on Twitter and Facebook, to join us in raising funds and awareness so we can remove the stigma from the conversation about mental health!
As 2020 comes to a close and we look forward to 2021, I like to reflect on the accomplishments of the past year. While they may have looked and felt different this year, they are accomplishments none the less.
I have had the opportunity to communicate with many of you this year, but for those I have not yet met, I joined iCarol as the Vice President of Operations in March of this year. Many of you know or have spoken previously to Rachel Wentink, who has served in this role for 5 years. Rachel is still working with us but is working part-time as she moves to semi-retirement. As I transitioned into this role from another Harris Business Unit, it struck me right away the absolute commitment and dedication that is a culture within the industries we serve. I love the sense of community that I experienced while attending various conferences this year, which says a lot given they were all held remotely. I look forward to “meeting” many more of you in 2021 and learning of the plans you have or need help with to drive towards the vision for your organizations.
While 2020 brought many hardships, I have been trying to focus on the positives and the accomplishments that we have achieved this year at iCarol.
We have had the privilege of welcoming many new organizations into the iCarol family, as well as continue to serve our current valued clients. Most of what we do is driven from input from our iCarol client family. We seek information and insights from all of you to guide us in what we continue to offer in iCarol. As a result, we have made many code changes that turned out 646 different features and bug fixes throughout the year. This included some rather large developments like the Referral Q and Provider Portal, as well as developments such as our Contact Record API updates. We have also focused our development efforts this year to continue to evolve security to better secure your data. A couple of these additions are the audit log and lock box enhancements, in addition to infrastructure security changes that were made in October. We discussed these enhancements on our Customer Webinar held on December 9. If you were not able to join us, you can access the recording through the iCarol Admin Dashboard or Help Center and watch it at your convenience. We look forward to sharing more of the accomplishments that our Tech Team has turned out in 2020 at our State of iCarol webinar in January. Details on the webinar will be coming soon, and we hope to see all of you there!
Early this year we moved our Support ticketing system to a new platform in an effort to better support all of you. This move has allowed us to better track support needs and streamline our internal processes. This was a large undertaking, as is any new system, but we believe it was time well spent and encourage feedback from all of you. One way we would love to hear from you is on the survey that is provided at the end of each support ticket. We have seen an increasing number of responses, and I would encourage those of you who bypass it to please take a few seconds and provide your feedback so we can do better.
I have heard many people utter the same sentiment, that the end of 2020 cannot come soon enough. It has been a challenging year. The impact of COVID-19 has had a profound impact on everyone, none more than all of you — those that assist help seekers struggling with the changes it has brought to a once normal life, while getting used to a remote working culture that many of you were not accustomed to yourselves, and finding a way to manage the increased volume of contacts at the same time. What you have accomplished this year has been nothing short of remarkable, and from all of us at iCarol we want to sincerely thank all of you for being the light in the darkness for so many this year.
Happy Holidays, and Happy New Year from all of us at iCarol.