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Career Opportunity: NAMI Lake County Ohio seeks Mental Health Ombudsman and Program Coordinator

The National Alliance on Mental Illness (NAMI) of Lake County, Ohio is currently seeking candidates for two open positions:

    Mental Health Ombudsman

    Responsibilities include:
  • Listening to concerns or complaints and helping find solutions
  • Providing information, guidance and referral to resources
  • Helping clients navigate the system, especially when they are receiving services from more than one provider
  • Coaching relative to working well with service providers and effective self-advocacy
  • Connecting people with NAMI programs and other support services in Lake County
  • Overseeing NAMI’s Help Line, information and resources, client rights, quality improvement, and certification processes
  • Click here to learn more and find out how to apply

    Program Coordinator

    Responsibilities include:
  • Work with executive director on Family Co-occurring Disorder Education Program
  • Coordinate all facets of carrying out the Family Co-occurring Disorder Education Program
  • Data management. Manages and reports program metrics for use in monthly/annual reports, funding requests and program evaluation
  • Assist with planning and coordinating Quarterly Education Presentations
  • Cross-train with other NAMI programs and assist when necessary
  • Assist in office administrative tasks such as answering phones, returning phone calls and emails
  • Assist in keeping the website updated with current information on registration, or dates and times for programs
  • Participate in NAMI Lake County monthly board meetings and community events
  • Click here to learn more and find out how to apply

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New feature: Scheduled Exports

iCarol offers multiple ways for you to retrieve the data you put into your system. You can use our Statistics area to access dozens of available-on-demand charts and graphs that present information that our clients most commonly need to meet their reporting requirements. You can also apply numerous filters to these reports, drilling directly in to uncover the desired information. This area is a sufficient source of information for most of your basic reporting needs.

But, we understand that others may want or need to run cross tabulations, pivot tables, or otherwise customize their reporting experience a bit further. Our users can extract their raw data files for further analysis in external programs like Microsoft Access or Excel, or simply export the data for offline storage. These data tables contain every last detail about activities like your shifts, volunteer and staff profiles, the records in your resource database, and contact records including the data from contact record text entry fields, among other activities.

Our philosophy is this: The data you put into iCarol is YOUR data— we are simply the stewards of it by keeping it stored and protected for you, and so of course you should have access to it as needed. Many of our users choose to go to the Admin Tools area of iCarol to export this data on a regular basis. However, this does require taking a few steps to initiate the download, then waiting for the export to complete before you can begin your analysis.

We’ve created an enhancement to the Admin Tools export area: Scheduled Exports. Using this feature, our users can schedule an automatic export to occur. This export can be delivered in your iCarol system just as the manual exports, or you can set a path to a S/FTP that you’ve provided for this data to be delivered to.

Each iCarol customer is allotted one free monthly scheduled export to use in their system.

This feature is also available as a subscription — you may add on several scheduled exports to your iCarol system for a nominal monthly cost. When you subscribe to this feature, you may choose from multiple time frames for the scheduled exports to occur: Weekly, Monthly, Quarterly, or Annually. If you find yourself needing to export information on a repeat basis throughout your reporting cycles, having these files exported automatically is a convenient and time-saving solution.

To add your free monthly scheduled export, log into iCarol and navigate to the Help area to read our detailed Help Articles with step-by-step instructions (simply search for “Scheduled Export”).

And, if you want to save even more time and have more exports automatically delivered on a recurring basis, open a case with the Support Team to get started!

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Submit your presentation proposal for the National Crisis Center Conference

The 2018 National Crisis Center Conference (aka “CrisisCon18”) invites crisis centers to submit proposals for presentations for the “Gateway to Gold: Setting the Standard” conference which will be held October 17-19, 2018 in St. Louis, MO. To submit a proposal, click here. Deadline is July 11, 2018. The conference is hosted by the National Association of Crisis Organization Directors and CONTACT USA.

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National Crisis Center Conference set for October

The National Crisis Center Conference presented by CONTACT USA and NASCOD is 4 months away! Details about the conference including conference and hotel registration can be found at http://www.crisiscon.org/. Early bird registration will end August 17th so register now to receive the early bird discount.

This year’s conference will be from October 17th – 19th in St. Louis, Missouri. The conference includes 3 days of best practices, intensive trainings, and networking opportunities with crisis center leaders and managers from around the country.

For those that have not attended a conference before, it is a great way to network with other centers, meet new people, connect with colleagues, as well as learn and share pertinent crisis work information.

Call for papers is now open as well. If you are interested in presenting, please submit your presentation proposal at: http://www.crisiscon.org/program.html. Deadline for submission is Wednesday, July 11th.

Questions? Please contact Gail Selander, CONTACT USA, at gselander@contact-usa.org.

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US Supreme Court declares federal ban on sports betting to be unconstitutional

A lot of you may be wondering about the potential impacts of the recent Supreme Court decision in Murphy v. National Collegiate Athletic Association. On May 14, 2018 the US Supreme Court declared the federal ban on sports betting to be unconstitutional. By repealing the Professional and Amateur Sports Protection Act (PASPA), the Supreme Court opens the door for any state to legalize sports betting. The National Council on Problem Gambling believes the ruling by the Supreme Court is the largest potential expansion of gambling in our nation’s history now that an additional 49 states have the opportunity to legalize sports betting. We believe the expansion of legalized sports gambling in the United States will likely increase gambling participation and gambling problems unless serious steps are taken to minimize harm.

Approximately 85% of Americans either gamble or approve of it. We know that there is already a vast amount of illegal sports betting occuring across America. And kids are already frequently exposed to parental gambling plus advertising and promotion for unregulated offshore gambling in media and online outlets. Expansion will likely increase availability and acceptability of sports gambling and thus increase participation, which may lead to more gambling problems. Unfortunately, this has not been uniformly accompanied by appropriate—or in some cases any—funds to prevent or treat gambling addiction. As a result current public problem gambling prevention and treatment services—especially for youth—are insufficient in most states and nonexistent in many. Approximately 2% of adults experience gambling problems, or approximately 5 million people. Gambling addiction is a rare but serious public health concern similar to other disorders that can ultimately lead to psychological, financial and legal problems. Additionally, gambling problems are strongly associated with increased incidence of suicide attempts, substance use disorders, and other behavioral health conditions. These social and economic impacts must not be ignored.

The NCPG Board of Directors issued a Resolution on the Legalization of Sports Gambling in February 2017 that included specific recommendations on preventing problem gambling and encouraging responsible gaming for three key stakeholder groups: legislators and regulators; leagues and teams; and the media. In March 2018 the Board followed up by issuing Responsible Gaming Principles for Sports Gambling Legislation. Over 20 states have filed legislation to legalize sports betting, few with the types of consumer protections we recommend. Sadly it looks like we may see a rise in gambling addiction over the next few years, which affects all of us.

About National Council of Problem Gambling

NCPG is the national advocate for problem gamblers and their families. NCPG is neutral on legalized gambling and works with all stakeholders to promote responsible gaming. If you or someone you know has a gambling problem in the United States, call or text the National Problem Gambling Helpline Network at 1-800-522-4700 or visit www.ncpgambling.org/chat for confidential help. We are proud to use iCarol for our text and chat program.

Guest blogger Keith Whyte has served as Executive Director of the National Council on Problem Gambling (NCPG) since October 1998. NCPG is the national advocate for programs and services to assist problem gamblers and their families.

Guest blogger views and opinions expressed are those of the author and do not necessarily reflect the official position of CharityLogic and iCarol

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Would you like to blog for iCarol?

The goal of iCarol’s blog is to provide interesting, helpful, and relevant information to our readers, who are typically volunteers or staff members of helplines and not-for-profit organizations located around the world, as well as people in executive and leadership roles, and other stakeholders. This group includes people who use iCarol, and also those who don’t.

Some of our best and most popular blog posts have come from helpline professionals who have a unique perspective to offer our readers. We’re always looking for new bloggers to join us. Here are some suggestions for topics to write about:

  • How your helpline handles a specific problem/topic that may be common in the helpline industry

  • Your thoughts or stance on a particular issue impacting helplines, or impacting larger industries of which helplines are a part (i.e. suicide prevention, mental health, addiction, LGBTQIA, sexual and/or domestic violence, problem gambling, etc.)

  • Policies, procedures, thought processes, or philosophies on various topics that come up

  • Blogs about funding — tips on how to get it, where to search for it, how to write a good grant or proposal, or how to convince your board or CEO to fund something that your helpline needs

  • Detail on partnerships you’ve formed that have ultimately helped your service thrive or improve service delivery. This could be partnerships with local law enforcement, emergency departments, counseling offices, organizations you commonly refer to, and more…

  • How-tos or tips for working with certain populations

  • Share information about how you use iCarol that may be helpful to other users

  • Going beyond service delivery — How do you market your program? How do you advertise and make people aware of your service? What outside resources do you turn to for help?

  • What events or conferences do you attend and why should other helpline professionals attend them?

And those are just a few ideas for the types of blogs we’re looking for. We welcome your own ideas and proposals for topics beyond what is listed above.

Once you submit it to us, we’ll review your submission. If chosen for publishing, we’ll set up a brief bio and byline for you, and when we publish your blog we’ll also link back to your organization’s website. In exchange we’ll ask that you also link to this blog using the outlets available to you, such as your own organization’s blog, newsletter, social media accounts, etc.

Original and exclusive content is great, however any material you may have previously written that was published elsewhere is welcome, so long as you or someone from your agency authored it and you have ownership over it and are authorized to cross-post it with us.

Interested? Want to submit an idea, a finished blog, or simply learn more? Please for more information! You can also check out past guest blogs here.

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iCarol Attending the Child Welfare League of America Conference

From April 26th through the 29th, Polly McDaniel, Director of Business Development, and Rachel Wentink, Vice President, Operations, will be in Washington, DC for Child Welfare League of America (CWLA) Conference.

For nearly 100 years, CWLA has existed as a coalition of hundreds of private and public agencies that work to serve children and families who are vulnerable. Their expertise, leadership and innovation on policies, programs, and practices help improve the lives of millions of children across the United States, though their work makes a positive impact worldwide. They envision a world where every child will grow up in a safe, loving, and stable family, and focus on children and youth who may have experienced abuse, neglect, family disruption, or a range of other factors that jeopardize their safety, permanence, or well-being. CWLA also focuses on the families, caregivers, and the communities that care for and support these children.

We’re very excited to attend this conference for the first time in 2018. iCarol serves many clients who work directly in this space and use our solution to log their contacts with families and caregivers, and connect vulnerable families with resource information using the built-in service inventory that iCarol offers. So that we can continue serving them well and add more such agencies to the iCarol family, we’re eager to meet more of these organizations in person at the conference so we can continue to learn about their needs and see how iCarol might assist them improve the quality of life for children everywhere.

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iCarol at the AAS Conference

From April 18th through the 21st, Polly McDaniel, Director of Business Development, and Rachel Wentink, Vice President, Operations, will be in Washington, DC for the 51st American Association of Suicidology (AAS) Conference.

As we shared recently, iCarol is now a part of Harris Computer Systems as the flagship product for not-for-profits falling within the CityView portfolio of solutions. As such, we’re delighted to also welcome Sean Higgins, Executive Vice President of CityView, who will be joining us at AAS from Thursday through Friday of that week. Sean is eager to learn more about the industry iCarol serves and meet our customers, and we’re equally excited for all of you to meet him!

Our team will be at booth #202 in the Ballroom Foyer and you’ll also see us at many of the events and sessions, too. It’s important to us to learn about all the latest research, lived experiences, and the expanding needs of crisis centers as they work to build suicide-safer communities. We are looking forward to hearing about how things have been going for your organization, and the exciting initiatives you’ve had going on. We’d also enjoy the opportunity to answer any questions you may have about iCarol and talk with you about how our solution can support your suicide prevention service.

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iCarol Webinar: Marketing Methods That Boost Your Chat/Text Engagement

Are you concerned that the volume of Chat or Text traffic coming through to your service is lower than you were expecting it would be? Or, are you in the planning stages of adding a Chat or Text service to your center and want to develop a plan for alerting the community to this new way to access your program?

Join us on Monday, April 9 at 2pm EDT for a Q&A webinar with a panel of staff members operating successful Chat and Text programs to hear about how they communicated their service offerings to their communities. Can’t make it? Fear not! We’ll have the recording available to watch at your convenience.

Learn More and Register

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Join our Live Demo of iCarol Live Chat and Texting

Have you been considering adding on popular and in-demand communication channels like Live Chat or Texting to your organization’s services? Are you curious to see how these channels are handled in iCarol, and how they fit seamlessly into the rest of the functions of the software? I hope you’ll join my teammate Mary and I for a live demo on Thursday at 2pm EDT so we can show you!

To find out more about this webinar and what we’ll cover, visit our registration page.

Learn More and Register

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