Postpartum Support International (PSI) is searching for a qualified candidate to join their team in the role of Data Manager/Quality Improvement Specialist.
PSI is looking for someone to manage the Case Management Software and HelpLine reporting. This is a work-from-home position and is fully remote. You are the sole Data Manager/Quality Improvement Specialist in the organization, providing database and quality improvement management, and communicating with non-technical staff and board in our non-profit organization.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the ability to communicate with a variety of interdisciplinary teams and users, and the ability to show patience along with a clear understanding of technical issues while explaining in clear terms to non-technical staff. Candidates must be comfortable in an environment that priorities diversity, equity, and inclusion, and in an organization that works to address systemic inequities.
Your goal will be to ensure that our technology and network infrastructure runs smoothly and efficiently, and to coordinate with a variety of internal stakeholders regarding the specifics of their web pages, database information, and related technical systems.
The Data Manager/Quality Improvement Specialist reports to the Hotline Project Director and works collaboratively with other staff, board members, and Case Management System vendor to implement strategic solutions.
Primary responsibilities include:
Manage and optimize Case Management Software application, status, and improvements for HelpLine/Hotline Operation
Devise and establish database management and quality improvement systems to support the implementation of organizational strategies
Oversee database management and quality improvement, monitor key performance indicators, and evaluate them according to established goals
Research and implement technical improvements and solutions to database system and communication integration
Monitor performance and maintain systems according to requirements
Make recommendations to improve key performance indicators
Troubleshoot issues and outages, work with team to respond to surges or natural disasters
Develop expertise to assist in staff and volunteer training in case management system
Assist in the development of internal documentation of database case management systems
Resolve technical issues, detect patterns of occurrences and coordinate with staff regarding handling resolutions to persistent problems
Manage data collection, surveys and reports, including monthly and ad-hoc reports, as needed
Contributes to the interpretation of data analysis and reports. Presents findings in easy-to-understand terms.
Use on demand and ad hoc queries and reports to review, monitor, and report on evaluation outcomes
In order to qualify for the role, the ideal candidate will possess the following experience:
Database management: 2 years (Required)
Quality management: 2 years (Required)
QA/QC: 2 years (Required)
English (Required)
US work authorization (Required)
Bachelor’s (Preferred)
Microsoft Excel: 5 years (Preferred)
Survey design: 1 year (Preferred)
Network monitoring: 1 year (Preferred)
One to three years of related experience is required
Experience working with data management systems and reports. Experience with iCarol CMS preferred.
Experience with data collection, entry, quality assurance, visualization, and reporting
Experience with survey and assessment design
High level of computer proficiency
Degree in social science, statistics, or a related field
This remote work position pays a salary of $70,000 USD per year and benefits include: Health and Vision Insurance and Health Savings Account; Tuition Reimbursement; Employee Discount; Retirement; Paid Leave, and more.
iCarol is posting this career opportunity on behalf of Postpartum Support International. Postpartum Support International is an equal opportunity employer. Postpartum Support International will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression. www.postpartum.net
Data shows that when specialists respond to mental health crises, everyone is safer and outcomes are better. That’s why communities everywhere are investing in crisis intervention teams as an alternative to 9-1-1 and law enforcement in response to crisis, suicide ideation, homelessness, substance abuse, and more.
One way iCarol organizations are improving their workflows around Mobile Crisis Dispatch is by using Public Web Forms.
Our Public Web Forms are essentially a public-facing version of the same forms our customers use internally in the iCarol web application to log their contacts with clients, collect data, and provide resource and referral information. When placed on a website, these forms can be used for purposes such as intake and eligibility screening or service requests. Once a form is submitted by the web visitor, it arrives in the iCarol system as a completed Contact Form where it can be dispositioned as appropriate by contact center staff, and work with other elements of iCarol to take their purpose even further.
One example of how our customers use Public Web Forms is for Mobile Crisis Team dispatch. In a traditional workflow, someone in need of Mobile Crisis might call the contact center, and a specialist will process their request and complete an intake form over the phone, print it, and fax it to a team who will respond in person. In some centers using disparate systems for different departments, they may even encounter processes where paper or electronic forms are passed between departments requiring specialist to do manual data entry for their data collection.
A Crisis Team Dispatch workflow using a Public Web Form may look something like this:
A crisis services provider has a web page outlining their Mobile Crisis offerings, and places the link to a request form on the web page.
The person requesting response fills out the form, configured by the provider, requesting services and providing information about the situation.
If certain criteria must be met in order to request services via form, a pre-screening element can be built in which directs the person to call instead and speak to a specialist live, if they don’t meet the eligibility requirements to submit a form online.
Submitted forms arrive in the iCarol system and certain staff are notified of submission by email.
The specialist opens the form, contacts the requestor if necessary to fill in additional information, and explain to the requestor what will happen next.
The form is shared with the team providing the direct Mobile Crisis response. In iCarol, forms can sent in many ways: password protected and emailed within the system, sent to a secure Provider Portal for responders to access, transmitted electronically to another software system, are just a few examples.
The crisis team receives the necessary information, and responds.
The crisis team can then disposition the visit according to their protocols, and can add additional data to the form electronically to close the loop and provide the contact center with outcome data and more.
This is just one way Public Web Forms are being used, and we look forward to bringing you more of these stories in the coming days.
Want to learn more about Public Web Forms and talk through how they might be used for your program or partnership?
The following is being shared via a SAMHSA press release.
Following up on its commitment to invest $825 million in Community Mental Health Centers (CMHCs), the Substance Abuse and Mental Health Services Administration (SAMHSA) is announcing the distribution of funds to 231 CMHCs across the country.
The funding, which comes from the Consolidated Appropriations Act (CAA) of 2021 and the Coronavirus Response and Relief Supplement (CRRS) Act of 2021, reflects the Biden-Harris Administration’s commitment to supporting and expanding access to mental health and behavioral support as Americans continue to confront the impact of the COVID-19 pandemic.
CMHCs are community-based facilities or groups of facilities that provide prevention, treatment, and rehabilitation mental health services. This grant program will enable … Read More
In the nearly nine years since first launching, the Idaho Suicide Prevention Hotline has responded to more than 78,000 calls, texts and chats.
Today the Idaho Suicide Prevention Hotline was featured in a special report by KTVB 7 news in Boise, which highlighted their services and impact on the community.
Idaho Suicide Prevention Hotline Director Lee Flinn shared that, “Idaho’s suicide rate right now is 46% higher than the national rate. So it’s quite high…We really are here for anyone who is in crisis, whether it’s a suicidal crisis or a different kind of crisis, and we want people to know that we’re always here and we’re always ready to listen.”
The volume of incoming requests for help is increasing, with August bringing in the most contacts to date. And while helping a record number of people is keeping their 80 volunteers and staff busier than ever, Lee Flinn feels it’s a good sign, saying, “it means that people are reaching out for help, and we want people to reach out for help.”
To watch the video and read the full story, visit the KTVB website.
When your organization is featured in the media, be sure to let me know so I can share it on our blog!
Returning to school and beginning a new academic year can cause feelings of anxiety and uncertainty in any circumstances, but the impact of COVID-19 makes the event extra stressful on students, parents, and educators alike.
Each year, Mental Health America releases a back to school toolkit aimed at helping people start the new school year right with healthy habits and an awareness of stress and mental health. MHA focuses on the need to prioritize mental health and emotional well-being so that all students can thrive both in and out of the school setting.
The 2021 Toolkit is titled Facing Fears, Supporting Students and contains hands-on materials such as:
iCarol is very proud and excited to be an exhibitor at the National Association of Area Agencies on Aging (n4a) virtual conference and tradeshow July 19-22.
This will be iCarol’s third year in attendance at n4a, and second year exhibiting virtually. We are excited to once again celebrate the work of Area Agencies on Aging and Aging and Disability Resource Centers (ADRCs) and continue to be amazed at how these organizations have responded and provided continuity of services amidst the Coronavirus pandemic. Older adults and those with health conditions are particularly vulnerable to the effects of COVID-19, but maintaining social connections and other services under social distance has been critical to these individuals. These organizations have stepped up in amazing ways to provide consistency and reassurance.
At our virtual n4a booth we’ll have information to share about how iCarol empowers ADRCs, AAAs, and Senior Information Lines, and other services for older adults, individuals with disabilities, and their caregivers to:
Provide social connection and ease loneliness through Telephone Reassurance Programs
Collaborate with Community-Based Organizations to address Social Determinants of Health
Participate in Health/Community Information Exchanges and No Wrong Door initiatives
Provide comprehensive I&R, Closed-Loop referral and collect outcome data
Document information included on reimbursement requests
Meet people on preferred communication channels
Integrate with other software and systems
If you’re attending the conference, be sure to visit the iCarol virtual booth to learn more, download the resources we have available, and contact us with your questions!
The Substance Abuse and Mental Health Services Administration (SAMHSA) is distributing $62.4 million in grant funding to provide and increase access to effective treatment and services systems in communities throughout the nation for children, adolescents, and their families who experience traumatic events. The White House is bolstering these awards with $800,000 in American Rescue Plan (ARP) support.
In 2000, Congress established the National Child Traumatic Stress Initiative (NCTSI) as part of the Children’s Health Act. Through this initiative, a collaborative network of experts was created to further the development and dissemination of evidence-based clinical interventions for systems that serve children, adolescents, and families.
SAMHSA’s NCTSI raises awareness about the impact of . . . Learn More.
Family & Children’s Service Nashville is looking for a Data Manager to assist with the implementation and maintenance of databases, data collection systems, and strategies that optimize the efficiency and quality of data. In coordination with the Director of Data Analytics, this position helps maintain the data infrastructure to support operations, including reporting and quality assurance. This position will also support a partner nonprofit agency with database administration and reporting.
Responsibilities Include:
Create, refine, and generate reports on data and outcomes.
Identify and interpret trends or patterns in complex data sets.
Provide technical support for end users for databases and data collection systems.
Assist in quality assurance reporting by filtering and cleaning data to locate and correct problems.
Troubleshoot systems to ensure error-free functionality and end-user satisfaction by conducting research on specific issues related to individual queries or systemic issues.
On Wednesday, June 16, the Substance Abuse and Mental Health Services Administration (SAMHSA) announced that Vibrant Emotional Health will be the administrators of the new 988 dialing code for the National Suicide Prevention Lifeline in the United States. Vibrant, in partnership with SAMHSA, has administered the Lifeline since its creation in 2005. Click here to read SAMHSA’s full statement.
The process of creating the three-digit national number to reach the National Suicide Prevention Lifeline has been ongoing for several years. Click here For more information on 988.
The team at iCarol extends our congratulations to Vibrant Emotional Health for being designated as administrators of the 988 dialing code. Through our years working with Vibrant Emotional Health and the many Lifeline Network Centers answering calls to 1-800-273-TALK, we have seen firsthand the passion and professionalism these teams bring to their work addressing the critical public health issues of suicide and mental health. We believe that 988 will improve accessibility and equity for Americans seeking emotional support and assistance. By designating a three-digit number for suicide prevention and mental health crises, our leaders send a clear message that these concerns deserve the same immediate attention and access to assistance as a physical health emergency, while also reducing harmful stigmas that create barriers to treatment. As the leading software provider among the existing National Suicide Prevention Lifeline network of centers, we stand ready to support our customers making the transition to answering 988, and welcome new centers coming on board for the 988 initiative.
iCarol is excited to exhibit at the National Council on Aging’s (NCOA) Age+Action virtual conference and tradeshow June 7-10.
Since 1950 NCOA has been a vocal advocate for older adults in the United States. Among their accomplishments is ending mandatory retirement, advocating to secure Medicare, Medicaid, and the Older Americans Act, and supporting local organizations as they serve older adults in their communities each day. NCOA provides trusted, unbiased information that enables older adults and their caregivers to take small steps that make big impact on their health and financial security.
We at iCarol share NCOA’s vision of a just and caring society in which each person lives with dignity, purpose, and security as they age. We believe in their mission of improving the lives of millions of older adults, especially those who are members of under-served and vulnerable populations. We believe in NCOA’s goal to impact the health and economic security of 40 million older adults by 2030, especially women, people of color, LGBTQ+, low-income, and rural individuals. Like NCOA, iCarol believes that aging well for all is a matter of equity, dignity, and justice.
At the conference, we look forward to connecting with professionals who serve older adults and their caregivers and providing them with information on how iCarol can help them achieve their missions. Our virtual booth will have information about how iCarol empowers ADRCs, AAAs, and Senior Information Lines, and other services for older adults, individuals with disabilities, and their caregivers to:
Provide social connection and ease loneliness through Telephone Reassurance Programs
Meet people on preferred communication channels
Collaborate with Community-Based Organizations to address Social Determinants of Health
Participate in Health/Community Information Exchanges and No Wrong Door initiatives
Provide comprehensive I&R, Closed-Loop referral and collect outcome data
Document information included on reimbursement requests
Integrate with other software and systems
If you’re attending the Age + Action conference, be sure to visit the iCarol virtual booth to learn more, download the resources we have available, and contact us with your questions!
