Kids Help Phone has a 25 year legacy of providing phone and online emotional support for Canadian children and teens. An authority on a variety of topics, their professional helpline counsellors are available 24/7/365 to talk to kids about any issue. They are a nonjudgmental source of trustworthy information on mental health, bullying, sexual health, peer and family issues, addictions, and more. Tens of thousands of kids reach out to their services each week via phone, online chat, and written correspondence on the Kids Help Phone website. They play a large role in the continuum of mental health care for Canadian youth.
Kids Help Phone recently launched the “Always There” app and “Resources Around Me” public database. “Always There” was developed with the help of kids submitting their input and voting on features. It allows kids to keep a private log of their feelings and experiences. App users can contribute to stress buster activities that offer helpful tips, inspirational quotes, and jokes.
“Resources Around Me” provides Canadian youth with greater access than ever to the resources available in their communities. By simply starting with their location and then the types of resources needed, teens can easily find what they’re looking for and then connect directly with those resources.
The iCarol team is proud to have been a part of this project through our support of the resource database and the API. How can your organization make use of these same tools? How about adding on the Public Resource Directory to your iCarol system so you can share resources with the public via a resource search on your own website? iCarol’s Resource API gives your software developers the data they need to work on a variety of new and exciting projects. If you’re interested in pursuing a project like this, send an email to
On November 20, 2013 at the United Nations Headquarters in New York, Child Helpline International presented their statistical findings after 10 years of receiving calls, emails, texts, and chats from children around the world. We were honored to have Shelley of the iCarol team on site to witness the momentous occasion.
Some highlights from their presentation that we thought you would find interesting:
- Over 4 million children and young people reported a form of abuse or violence
- Immediate or extended family commit 58% of the physical abuse reported
- 60% of abuse and violence were reported by girls
- Over 25% of school-related problems are due to bullying
- Most bullying takes place at school
- Over 30,000 contacts about cyber-bullying since 2011
- Over 60,000 contacts from children who were abandoned
- 220,000 children made contact because they needed food, resources, or financial aid
- 140,000 contacts from children having trouble accessing health services
- 40,000 contacts from children expressing an inability to access education
Want to see the full report? You can download it here.
Congratulations to Child Helpline International for 10 years of incredible service helping children all around the world.
On Veterans Day, HBO began airing the original documentary “Crisis Hotline: Veterans Press 1.” The documentary highlights the work of the call center in Canadaigua, NY that answers the National Suicide Prevention Lifeline’s phone line operated specifically for veterans at risk of suicide. The documentary features harrowing footage of crisis responders working to find anonymous callers in imminent danger, and the quiet and touching moments between the empathetic workers who listen without judgment and the veterans reaching out for help. Check your local listings, this documentary is not to be missed. Visit the HBO website for more information and to check the airtimes.