Even with increased awareness and understanding about mental health and mental illness, mental health care, particularly psychiatric care, can still be difficult to access. This often leaves Primary Care Physicians (PCPs), nurses, and other healthcare workers on the frontlines of mental health care in the United States.
However, in Utah PCPs can access specialized psychiatric consultations through the Consultation Access Link Line to Utah Psychiatry (CALL-UP) Program. This legislative funded program is designed to address the limited number of psychiatric services in Utah and improve access to them, and serves patients at no cost to providers or patients in the state of Utah.
iCarol is proud to play a role in the service delivery of CALL-UP, through CALL-UP’s use of iCarol for psychiatrist on-call shift sign up, CALL-UP program documentation to maintain state funding, and through iCarol’s Public Web Forms.
Here’s how iCarol fits into the service delivery workflow of the CALL-UP program in Utah:
The on-call service for psychiatry consultation is available Monday through Friday from 12:00pm to 4:30 pm. Participating psychiatrists are invited by the CALL-UP program administrators to sign into the iCarol system to sign up for shifts where they will be on-call for consultations.
Primary Care Physicians (PCPs) are instructed to contact the CALL-UP program to request a consultation. If the PCP calls in, CALL-UP staff collect basic demographic, needs, and other important data from the PCP in order to comply with state funding requirements, which is input by the phone specialist into iCarol, using an iCarol Contact Form. Then, they can forward the call to the on-call psychiatrist for the consultation to occur.
PCPs can also request a consultation online, using an iCarol Public Web Form. The form has a built-in screening element that first ensures the requestor is a physician, as this is a requirement for program access. If they are not a physician, a prompt instructs them to please contact their doctor.
If the requestor is a PCP then they continue to use the form to provide the information needed to obtain a consultation, including the demographic and other information required to maintain state funding.
Once the Public Web Form is received by CALL-UP staff, they have the information they need to contact the PCP requesting consultation, and connect them with the on-call psychiatrist. Because the iCarol Web Form is simply a publicly available iCarol Contact Form, they already have the data they need, automatically submitted to iCarol with the form, to meet their reporting requirements.
According to a recently published report in USA Today, the child care industry in the United States has been one of the industries hit hardest by worker shortages. The closing of most day care centers early in the pandemic resulted in over 373,000 employees laid off or furloughed. According to the U.S. Labor Department, the industry has only recovered 70% of its pre-pandemic workforce.
The childcare staff shortage has caused childcare centers to be stretched thin, forced to reduce capacity and often increasing costs for parents and caregivers. Childcare workers bear a heavy workload due to the shortage, and parents unable to find affordable and reliable childcare must often leave the workforce themselves.
PSI is looking for someone to manage the Case Management Software and HelpLine reporting. This is a work-from-home position and is fully remote. You are the sole Data Manager/Quality Improvement Specialist in the organization, providing database and quality improvement management, and communicating with non-technical staff and board in our non-profit organization.
Resourcefulness is a necessary skill in this role. You should be able to diagnose and resolve problems quickly. You should also have the ability to communicate with a variety of interdisciplinary teams and users, and the ability to show patience along with a clear understanding of technical issues while explaining in clear terms to non-technical staff. Candidates must be comfortable in an environment that priorities diversity, equity, and inclusion, and in an organization that works to address systemic inequities.
Your goal will be to ensure that our technology and network infrastructure runs smoothly and efficiently, and to coordinate with a variety of internal stakeholders regarding the specifics of their web pages, database information, and related technical systems.
The Data Manager/Quality Improvement Specialist reports to the Hotline Project Director and works collaboratively with other staff, board members, and Case Management System vendor to implement strategic solutions.
Primary responsibilities include:
Manage and optimize Case Management Software application, status, and improvements for HelpLine/Hotline Operation
Devise and establish database management and quality improvement systems to support the implementation of organizational strategies
Oversee database management and quality improvement, monitor key performance indicators, and evaluate them according to established goals
Research and implement technical improvements and solutions to database system and communication integration
Monitor performance and maintain systems according to requirements
Make recommendations to improve key performance indicators
Troubleshoot issues and outages, work with team to respond to surges or natural disasters
Develop expertise to assist in staff and volunteer training in case management system
Assist in the development of internal documentation of database case management systems
Resolve technical issues, detect patterns of occurrences and coordinate with staff regarding handling resolutions to persistent problems
Manage data collection, surveys and reports, including monthly and ad-hoc reports, as needed
Contributes to the interpretation of data analysis and reports. Presents findings in easy-to-understand terms.
Use on demand and ad hoc queries and reports to review, monitor, and report on evaluation outcomes
In order to qualify for the role, the ideal candidate will possess the following experience:
Database management: 2 years (Required)
Quality management: 2 years (Required)
QA/QC: 2 years (Required)
US work authorization (Required)
Microsoft Excel: 5 years (Preferred)
Survey design: 1 year (Preferred)
Network monitoring: 1 year (Preferred)
One to three years of related experience is required
Experience working with data management systems and reports. Experience with iCarol CMS preferred.
Experience with data collection, entry, quality assurance, visualization, and reporting
Experience with survey and assessment design
High level of computer proficiency
Degree in social science, statistics, or a related field
This remote work position pays a salary of $70,000 USD per year and benefits include: Health and Vision Insurance and Health Savings Account; Tuition Reimbursement; Employee Discount; Retirement; Paid Leave, and more.
iCarol is posting this career opportunity on behalf of Postpartum Support International. Postpartum Support International is an equal opportunity employer. Postpartum Support International will not discriminate and will take measures to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran’s status, sexual orientation, gender identity or gender expression. www.postpartum.net
Today the Idaho Suicide Prevention Hotline was featured in a special report by KTVB 7 news in Boise, which highlighted their services and impact on the community.
Idaho Suicide Prevention Hotline Director Lee Flinn shared that, “Idaho’s suicide rate right now is 46% higher than the national rate. So it’s quite high…We really are here for anyone who is in crisis, whether it’s a suicidal crisis or a different kind of crisis, and we want people to know that we’re always here and we’re always ready to listen.”
The volume of incoming requests for help is increasing, with August bringing in the most contacts to date. And while helping a record number of people is keeping their 80 volunteers and staff busier than ever, Lee Flinn feels it’s a good sign, saying, “it means that people are reaching out for help, and we want people to reach out for help.”
To watch the video and read the full story, visit the KTVB website.
When your organization is featured in the media, be sure to let me know so I can share it on our blog!
From Reuters: 39 million U.S. households will be issued monthly federal checks started Thursday as part of a massive expansion of the child tax credit. The Center on Poverty and Social Policy at Columbia University estimates that the expansion can lift 5 million children out of poverty and reduce the U.S. child poverty rate by up to 45%.
The approach is notable both for its wide reach – the checks issued this week will reach nearly 90% of U.S. children, according to Internal Revenue Service estimates – and for distributing half the money monthly instead of in one lump at tax time.
The program, which is not limited to low-income families, is being likened to a universal basic income for children. Single parents earning up to $75,000 and couples making up to $150,000 can receive the full credit.
Under changes made by the American Rescue Plan passed in March, families will receive up to $3,600 for every child under age 6 and $3,000 for those ages 6 to 17, up from $2,000 per child. A minimum income requirement was removed and the credit was made fully refundable, making it more accessible to parents who don’t work and those with low tax bills.
The Substance Abuse and Mental Health Services Administration (SAMHSA) is distributing $62.4 million in grant funding to provide and increase access to effective treatment and services systems in communities throughout the nation for children, adolescents, and their families who experience traumatic events. The White House is bolstering these awards with $800,000 in American Rescue Plan (ARP) support.
In 2000, Congress established the National Child Traumatic Stress Initiative (NCTSI) as part of the Children’s Health Act. Through this initiative, a collaborative network of experts was created to further the development and dissemination of evidence-based clinical interventions for systems that serve children, adolescents, and families.
SAMHSA’s NCTSI raises awareness about the impact of . . . Learn More.
Family & Children’s Service Nashville is looking for a Data Manager to assist with the implementation and maintenance of databases, data collection systems, and strategies that optimize the efficiency and quality of data. In coordination with the Director of Data Analytics, this position helps maintain the data infrastructure to support operations, including reporting and quality assurance. This position will also support a partner nonprofit agency with database administration and reporting.
Create, refine, and generate reports on data and outcomes.
Identify and interpret trends or patterns in complex data sets.
Provide technical support for end users for databases and data collection systems.
Assist in quality assurance reporting by filtering and cleaning data to locate and correct problems.
Troubleshoot systems to ensure error-free functionality and end-user satisfaction by conducting research on specific issues related to individual queries or systemic issues.
On Wednesday, June 16, the Substance Abuse and Mental Health Services Administration (SAMHSA) announced that Vibrant Emotional Health will be the administrators of the new 988 dialing code for the National Suicide Prevention Lifeline in the United States. Vibrant, in partnership with SAMHSA, has administered the Lifeline since its creation in 2005. Click here to read SAMHSA’s full statement.
The team at iCarol extends our congratulations to Vibrant Emotional Health for being designated as administrators of the 988 dialing code. Through our years working with Vibrant Emotional Health and the many Lifeline Network Centers answering calls to 1-800-273-TALK, we have seen firsthand the passion and professionalism these teams bring to their work addressing the critical public health issues of suicide and mental health. We believe that 988 will improve accessibility and equity for Americans seeking emotional support and assistance. By designating a three-digit number for suicide prevention and mental health crises, our leaders send a clear message that these concerns deserve the same immediate attention and access to assistance as a physical health emergency, while also reducing harmful stigmas that create barriers to treatment. As the leading software provider among the existing National Suicide Prevention Lifeline network of centers, we stand ready to support our customers making the transition to answering 988, and welcome new centers coming on board for the 988 initiative.
The conference is a convergence of professionals working across the spectrum of the suicide prevention industry, from those operating crisis centers and other direct care services, to professionals working in academic settings conducting suicide prevention research, and advocates focused on prevention, education and awareness.
So we can continue to stay ahead of the topics that most impact iCarol’s customers, on Wednesday Dana will attend the Crisis Continuum pre-conference program, which concludes with a session on network updates and future directions for the National Suicide Prevention Lifeline Network.
Having supported crisis centers since the earliest days of the Lifeline network, and serving a large portion of the network that are iCarol customers, we have witnessed the Lifeline’s growth year after year, both in the number of participating centers and the volume of contacts the Lifeline receives through calls, chats, and other forms of communication. At this year’s update we’re anticipating the latest news from the 988 transition plan and how that will affect members of the Lifeline network. We’re also closely following the continuing conversations on how communities are changing their practices around responding to mental health emergencies and similar crises, with a shift towards crisis intervention teams and other professionals leading the response as opposed to law enforcement.
These discussions directly inform iCarol’s strategy and product development in the coming months and years, which ensures we will continue to meet the needs of suicide prevention and crisis centers everywhere, providing the tools they need to do their life-saving work.
If you plan to be at the AAS Conference, please stop by our virtual booth to download our new guides and materials, including a brand new ebook on choosing software for crisis intervention and suicide prevention services. We’ll also be available for virtual meetings at your convenience to answer your questions, or have conversations about your challenges or projects and explore how iCarol can be of assistance.
The Senior Alliance, based in Wayne, Michigan, is currently seeking a candidate for the position of Program Manager – LMSW.
The Program Manager – LMSW will manage a team of employees with the goal of improving the lives of older adults who are socially isolated. Effectively focus the team on achieving individual and program performance goals. Continually train the team to effectively enroll patients, implement the agency’s Hearken model, properly document cases and coordinate resource referrals to proper agency staff. Work with agency’s fiscal and information technology staff to insure data integrity, proper programmatic billing and report production. Serve as the agency’s liaison to the program’s partners. This is a temporary role pending budget continuance.
Education: Master’s in Social Work – Program Manager must be a Licensed Master’s Social Worker with experience in counseling
Experience: Minimum two years of experience in direct management of employees and programs, preferably in a professional environment. Demonstrated experience in developing and implementing projects and/or service delivery, including effectiveness in quality assurance/quality improvement activities with complex multi-year programs. Experience with business process, customer service, data management/flow mapping, interacting with high-level external stakeholders and community relations. Possess some understanding of database, system design, or application programming. Experience with Wellness Recovery Action Plan (WRAP) development, evidence-based diagnostic tools, and counseling. Familiarity with the aging network and community-based organizations is desirable.
Requirements: Excellent interpersonal and group process skills. Is accurate, conscientious and flexible with attention to detail. Accepts direction, well organized, has the ability to meet deadlines and a willingness to work in a team environment. Is proficient with computers, including using data to generate meaningful queries and reports that help inform discussions regarding program effectiveness and future direction. Ability to develop collaborative partnerships with other agencies, draft documents for public distribution and make presentations on behalf of the agency. Must have valid driver’s license and reliable transportation. Perform job functions with ethics, honesty and integrity. The Senior Alliance (TSA) is a non-profit 501c(3) where philanthropy on behalf of the agency is a requirement of all employees.
Manage daily activities of Social Workers, Peer Mentors, Community Health Workers & Peer Volunteers and effectively address issues arising from client interactions;
Work alongside Director of Programs to develop the Hearken model and any associated grant application
Provide counseling to program clients;
Review pre and post scores on all diagnostic tools used in the program to determine program successes and areas of improvement
Ensure that all staff obtain and maintain required professional certifications when required;
Implement a continual training and skill development program for program staff;
Oversee data entry and documentation processes;
Lead regularly scheduled team meetings to continually develop staff skills, provide programmatic performance feedback and foster interaction between team members focused on experience sharing;
Develop and implement individual staff member and project work plans, as needed;
Develop and maintain open lines of communication with program partners (both internal and external);
Adhere to programmatic policies and procedures established with the program’s contractual partners;
Work with Information Technology Specialist to maintain functionality of the program’s database;
Work with the fiscal department to insure accurate and timely billing of programmatic activities;
Be an advocate for older adults and an effective speaker at local, state and national forums;
Other duties as assigned by the Chief Clinical Officer, Director of Programs, or CEO.