Have questions?  info@icarol.com

Follow Us! iCarol software twitter iCarol software Facebook iCarol software YouTube iCarol software LinkedIn     |    FREE TRIAL     |     SIGN IN
Logo
Logo

Change to iCarol Help Library Landing Page

We want all of our customers to feel comfortable navigating through iCarol and be confident in their use of the various tools and features we offer. This assures that they are getting value out of their system, and that they’re using it to make biggest impact possible when serving their communities. We have an entire area of the iCarol system dedicated to providing our customers with assistance they need to accomplish this.

When you click ‘Help’ in your left side menu in iCarol, you are brought to the iCarol Help Library, which is made up of 4 main areas:

  • Training Materials – short video tutorials, webinars, and PowerPoint training kits for various features areas of iCarol
  • Help Articles – written documentation about the various feature areas of iCarol and how to use them to best meet your organizations needs
  • iCarol Ideas Portal – area where iCarol users can go to submit and vote on ideas for possible future developments to help make iCarol even better
  • Support Cases – area where your organizations cases with the iCarol Support Team are stored and where live chat with the iCarol Support Team can be accessed by organizations subscribed to the enhanced support feature. This area of iCarol is only available to Admin and Supervisor level users, so not all users will see this section in the Help Library.

The 4 areas above are found as links at the top of the pages throughout the iCarol Help Library. Until the latest release in iCarol, the landing page of the Help Library has been the ‘Training Materials’ area, but now the landing page has been updated to the ‘Help Articles’ area. This means when users click ‘Help’ in their left side menu, they are now brought to the ‘Help Articles’ area first, as shown below. This area of the Help Library will soon include all information found in the ‘Training Materials’ area of the Help Library, streamlining their navigation and giving users easy and quick access to the search bar so they can find any relative help materials they may need.

iCarol help library

This doesn’t change anything about the functionality of the Help Library or the information found within. But, if your organization has training materials written that direct users to the ‘Help’ area in their left side menu, you may want to review those training materials and update them accordingly based on these changes.

Tags: , ,

Leave a comment

Follow Us On Twitter

RT @NSVRC: Creating an inclusive work environment that supports, respects, and protects all employees is an critical in creating a LGBTQ+ f…

iCarol Software iCarol Software

RT @NSVRC: We look at why it's important to recognize the different needs, experiences, and vulnerabilities of survivors in different group…

iCarol Software iCarol Software

iCarol Helplines Around the World!

@doglab Samaritans is here round the clock if you need someone to talk to. Please give our helpline a call, we’re here for you 📱 116 123

Samaritans Samaritans

@AshlynKayla09 Hi Ashlyn, thank you so much for sharing that. We're so glad to hear one of our volunteers was there to support you 💚

Samaritans Samaritans

Copyright © 2019 iCarol

iCarol helpline software   iCarol helpline software   iCarol helpline software   iCarol helpline software