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Clients say top iCarol strengths are: ease of use, reliability and support responsiveness

In a recent survey of iCarol clients, people resoundingly pointed to these three qualities as the things they like most about iCarol:
  • 75% indicated “Ease of use” to be one of iCarol’s best qualities.
  • 75% also indicated “Reliability and uptime” to be another top strength.
  • 64% cited Responsiveness of the support team to your issues” as the third most valued iCarol quality
So if you’re considering iCarol and have any concerns in these three areas, know that your peers and colleagues who are actively using it today say that we do quite well.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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