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CrisisChat.org releases fascinating data about their live chat service (hosted by iCarol Messaging)

CrisisChat.org is a network of many crisis centers in the United States who operate an instant messaging service for those in distress, and run everything using iCarol Messaging (we’ve blogged about their setup previously – here is the case study.) This fall they released a fascinating review of their aggregate statistics – a must-read for anyone currently offering, or considering to offer, live chat / instant messaging services. To read more, take a look at their presentation.

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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