Have questions?  phone +1 888-4-iCarol

Follow Us! iCarol helpline software iCarol software Facebook iCarol helpline software     |    FREE TRIAL     |     SIGN IN

DCO along with iCarol have successfully developed schema for data consolidation

Thanks DCO for your great teamwork! Read an extract from their newsletter on how their data consolidation initiative allowed their members to partner in ways that had not been possible over the past several years.

“The year started with a very visible sign of support from the Ministry of Health and Long Term Care.  By offering one-time funding for several of our Moving Forward Initiatives they assisted, DCO is helping its member centres build increased capacity.  The initiatives were developed as a result of the strategic planning exercises we had completed in late 2008 and supported our six strategic priorities.

The initiatives and the funding support have allowed our members to partner in ways that had not been possible over the past several years. Volunteers and staff from the member centres have been working alongside staff from DCO and its contractors to bring the projects to fruition. 

The committee working on the SIOM initiative along with support from Neil and Britt from iCarol have successfully developed the schema for harmonizing our data collection provincially and providing centres with the on-site support to ease the burden of downloading the information.  The Accreditation committee recommended CARF Canada as our Accreditation partner.  With support from project manager Frank several centres have completed their gap analysis, are actively addressing any areas of low compliance and are rapidly moving to the next steps of submitting their ‘intents to survey’.   

The Education Committee was very instrumental in helping build the partnerships that allowed us to produce our Learning Forums website and fourteen video vignettes that will allow our entire volunteer community, all over the province, to have on demand access to education and in-service training support. With help from videographer Hugues, web designer Dave, educational coordinator Lynn, and support from assistant Leah, we have crafted easy to use tools that provide our call takers with even greater confidence on the lines. 

Many of the other initiatives, including the One-Call-Away provincial promotion and recruitment campaigns, the educational grant program and the telephony feasibility studies are going to further strengthen our network and ensure the distress line movement continues to be strong and vital through 2010 and beyond”. 


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

Follow Us On Twitter

iCarol Helplines Around the World!

"So how did I overcome the stigma that I faced? I rejected it. Rejecting—or overcoming—stigma, whether it be self-s… https://t.co/ELivKUp095


Get in touch: +1 888-4-iCarol
Copyright © 2018 iCarol