Chat with colleagues from within iCarol — Internal Chat available today!Starting today, you can now exchange typed messages instantly with colleagues, right from within iCarol.
Use it however you’d like to improve communication in your center:
- Call-takers can ask a colleague for help finding a resource, without needing to put the caller on hold
- A counselor on a difficult messaging session can ask for assistance from any online colleague, not just their supervisor
- A new resource editor could quickly check with a colleague about style points when editing a new resource
- A call center manager could ask a call-taker to stay an extra 15 minutes, to cover for a colleague stuck in traffic
Videos located here provide detailed instructions on how it works, show how Admins can turn it on for your organization, and how to enable/disable it on a person-by-person basis. You can also access Help Articles on the help page. Or, if you prefer to join us for a webinar, we’ll be announcing those dates and times here shortly.
There is no extra charge for this feature — it’s part of our continuing effort to make iCarol better, to help you help others.