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Do you offer support via Texting/SMS? 1.5 trillion messages in 2009

The Wireless Association announced that more than 1.5 trillion (that’s right, trillion with a T) text messages (SMS’s) were sent in 2009, just in the United States along. That’s 5 billion per day. Here’s a synopsis of the report. Is your non-profit helpline offering to serve the public with channels other than the telephone? If you’re not doing so now, you’re about to miss out big time. Find out more about iCarol Messaging, which shortly will include service to mobile phones via Texting / SMS.

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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