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Find referrals while doing a call report

As part of a major update to iCarol’s Resources feature, phone workers can now search for referrals to give to a caller, without having to leave a call report they may be working on. You can even track which referrals were made, and get reports for your board, funders, and partner agencies. Email us (support@iCarol.com) if you’d like us to turn on this free update for you.

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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