We will shortly be ready to start testing a new feature: follow-up quality assurance surveys. This will let you invite your callers to take a survey about the quality of your service. If they accept, iCarol will track them and indicate when the surveys are ready to be conducted, then let you get charts and reports on the results. (The actual surveys will be done by your staff over the phone.) If you’re interested in participating in the testing phase, please let us know.
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…