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Guides/Case Studies

Case Studies

Real-world examples of how non-profit help lines are using iCarol in innovative ways. You can also read our client testimonials.


Province-wide collaboration amongst 12 independent help lines

The Crisis Lines Association of British Columbia (CLABC) needed a system to foster data sharing, collaboration and aggregate reporting across the province. Following several initiatives with iCarol, they now have the perfect solution.


Live chat from multiple centers nationwide (USA)

A network of US crisis centers is building a nationwide online emotional support service, using iCarol to deliver the tools needed for success. Whether you’re a standalone center, or hoping to build a network to provide live chat, learn from Crisis Chat’s popular initiative described below.


2-1-1 Maryland serves 5.7 million residents

A network of four help lines joins together to take calls from across their state 24/7. They use iCarol to enable powerful and seamless collaboration amongst them, and to serve the region beyond their state’s borders.


211 services in Alberta, Canada move to iCarol

Two non-profit help lines collaborate to serve many areas in the province 24/7. They chose iCarol as their referral database and call logging software and are thrilled at everything else it can do for their operations – like live chat, shift scheduling, volunteer management, and managing their non-211 calls too.


From time to time, we publish “guides” about relevant topics for non-profit helplines. We currently have two such guides available:

3 critical steps to survive, thrive and grow your help line

How to prove your value to the community

Please fill out the brief form below and you’ll then be able to immediately download either or both guides.

iCarol Guide Download

Fill out my online form.


Samaritans of York and District
York, United Kingdom
"I am happy to say that my experience of iCarol has been excellent, the team at iCarol have always been so helpful and available." - Sandra H, Branch Director

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