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Helplines continue to see call volume increase following Robin Williams’ death

Back in August we blogged about how many crisis lines had been in the news recently speaking about suicide prevention and a spike in calls following Robin Williams’ death.

It turns out that for many helplines, there continues to be an increase in calls compared to what was seen before the actor’s suicide on August 11. This week Newsweek filed a report stating that several helplines still haven’t seen their call volume return to normal.

The National Suicide Prevention Lifeline, whose number was widely shared and publicized after Williams’ death, saw calls to their network increase from around 3,500 per day before the incident to 7,400 the day after. Still two months later they’re seeing about 200 more calls per day than what is considered standard. Other helplines report similar increases.

You can read the full article here. Has this increase in calls lead to more suicides being prevented? We hope so, but as the article says it will be awhile before we’ll have any definitive answers on that. In the meantime we can hope that the raised awareness about the work of suicide hotlines, and the outpouring of support and publicizing these numbers, has indeed resulted in more people getting help.

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Dana

Dana joined the iCarol team in 2013 after 12 years of direct service and administrative duties at a suicide prevention, crisis intervention, and empathetic listening helpline that also served as a 2-1-1 information and referral service. As the Communications and Social Media Manager at iCarol, you'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials that aid helplines in their work. In her spare time, Dana enjoys birdwatching, gardening, animal caregiving, and spending time with her family.

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