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Highlighted call reports others should read

Occasionally, a phone worker or staff person thinks the content of a particular call report should be read by other people – particularly phone workers on the current or upcoming shift. If you ask us to enable this free feature, the phone worker will have a “highlight” checkbox available before submitting any report. If it is highlighted, then it will be shaded in yellow on the main Calls page.

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iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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