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A special message from our CEO

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2015 will be remembered in our minds as iCarol’s best year ever by just about every metric. More non-profit help lines joined than in any previous year, making our adoption rate for crisis lines, information and referral agencies, and topic-specific help lines as high as it’s ever been. Along with several large statewide, multi-state and provincial projects, we’ve helped implement many dozens of new clients.

The industry trend towards offering multiple channels of communication continues to surge. The majority of our existing and new clients are choosing to implement live chat, texting, or both to augment their phone-based services. Fortunately, iCarol handles these channels very well via iCarol Messaging, embedded directly in the platform.

And we continue investing in iCarol’s capabilities, releasing over 1,600 coding changes and enhancements this year to advance and refine its capabilities. Our product roadmap is full of great new ideas driven largely by our clients which means many years of continued improvements to come. With just a month left in the year, our total uptime is 99.955%, which exceeds our annual goal. We’re planning to migrate our Canadian data centers early in 2016 to bring even more performance and stability.

We’ve hired a number of bright experts from the non-profit help line world and our total staff has nearly doubled in size from the end of last year. You can expect to see expanded self-service tools, content and training as next year progresses.

From all of us here at iCarol, thank you so much for traveling this journey with us and best wishes for your new year.

Neil McKechnie
CEO and Co-founder, iCarol

Neil McKechnie

iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more...

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