How do you export iCarol data?
iCarol automates and tracks the entire call service delivery process for non-profit contact centers. We were recently asked how you can pull out all the information that resides inside iCarol.
You pull all data as you need it when you need it. Running reports and the ability to export your data into excel anytime is a standard feature of iCarol and you can use it anytime from the first day you sign on to iCarol.
iCarol easily and quickly creates reports for you, in charts and tables, so you’re ready to report to your board and funders in a moments notice.
If you want to analyze and present your help line’s data in your own way, you can simply export all your data to excel anytime. From there you can use a number of other analysis and statistics software packages to do further assessment on your call service delivery process.