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iCarol attending the National Council on Problem Gambling Conference in Washington, D.C.

From Wednesday, July 26 through Friday, July 28, 2023, iCarol will exhibit at the National Council on Problem Gambling’s annual National Conference on Gambling Addiction and Responsible Gambling, to be held in Washington, D.C.

iCarol is the technology provider for the National Council’s 24 hour 1-800-GAMBLER hotline services offered through Chat and SMS/Text. Through the use of NCPG affiliates, this national hotline is staffed 24/7/365 with all calls, chats, and text messages being routed to an affiliate organization serving the help-seeker’s region. Using iCarol’s common messaging queue, all chat and SMS/Text messages are routed to the designated center so that the proper affiliate organization can answer, respond, and provide assistance to those in need.

This industry has experienced a number of changes due to the proliferation of sports betting since 2018 when the United States Supreme Court struck down a law that had prevented most states from allowing sports betting.

Since that law was deemed unconstitutional, nearly 2/3 of US States have begun allowing sports betting, resulting in over $220 billion dollars spent by Americans on bets in the last 5 years.

From the article:

    Those treating compulsive gambling say calls to their hotlines seeking help have increased significantly in the five years since sports betting was legalized and made available on cell phones. Keith Whyte, executive director of the National Council on Problem Gambling, says calls to the 800-GAMBLER help line have increased by 15% over the last five years as “states began the fastest and largest expansion of gambling in our history.”

The National Council on Problem Gambling does not take a position for or against legalized gambling, according to its mission and values. Instead, it serves as an advocate to mitigate gambling-related harm — advocating for those who are effected by problem gambling, promoting collaborative action of a broad range of people and organizations, treating those affected by problem gambling with respect, and striving to be an objective, accurate and reliable source of information for those who are concerned about problem gambling.

We look forward to the opportunity to support NCPG’s efforts and mission by attending the conference next week. iCarol is always happy to invite new NCPG affiliates to join the 1-800-GAMBLER network. If your problem gambling advocacy organization would like to learn more, please speak to us during exhibition hours at the conference, or schedule a meeting with us!

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