iCarol Customer Advisory Group: Your Feedback in Action
At iCarol, we don’t just listen to customer feedback, we act on it. And there’s no better example of this than the work achieved through the iCarol Customer Advisory Group (CAG). As valued members of our CAG, our customers play a key role in shaping the future of iCarol. Thanks to these insights, we’ve already made many meaningful improvements to the iCarol platform in the last year.
Customer Impact So Far
Since launching the CAG in 2024, customer participation has been incredible!
- We sent 14 surveys (12 in 2024, 2 in 2025)
- We received 170 responses in 2024, 199 responses in 2025
- Response rates increased from 17% in 2024 to 42% in 2025
This growth proves that your feedback matters—and we’re listening. Every survey you complete helps us refine iCarol to better serve you and your organization.
Turning Feedback Into Action
Customer input directly influences our product enhancements. Here’s what we’ve accomplished so far with input from customers heavily influencing the final outcome:
- Yanzio integration
- Vols-Staff redesign
- Left menu redesign
- Home/dashboard redesign
Additional improvements are in progress, including:
- Multi-factor authentication (MFA)
- Messaging queue updates
What’s Next?
We have new surveys coming soon on:
- Data archiving
- Contact form management
- Geographic data
- Chatbot needs
- And more!
Get More Involved
We’re always looking for fresh perspectives. As a CAG member, you can:
- Provide feedback through short surveys
- Participate in one-on-one conversations with an iCarol team member
- Help shape new features tailored to your needs
If you have been a part of our CAG – Thank you for being part of this journey! Your voice is shaping the future of iCarol, and we look forward to hearing more from you. If you aren’t already part of the iCarol Customer Advisory Group, its easy to join! Just click here to sign up and be sure to fill out the initial survey we send!