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iCarol now integrates with another telephone system, Five9.

This week we successfully integrated with another telephony system at a non-profit help line with iCarol. The phone vendor is Five9, a cloud-based (hosted) telephony system. By doing so, when a call specialist answers the phone, an iCarol screen immediately “pops” on their own computer, prepopulated with details like:
  • The correct call logging form is automatically chosen based on the incoming line
  • Call details, like date and time, are pre-populated
  • The most likely referral database is pre-selected for searching, based on the caller’s likely location
To find out more about these and other benefits of using iCarol, cruise around our website, contact us for a demo, and start your 60-day free trial.

iCarol

iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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