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iCarol presents helpline industry trends at the NASCOD conference this October

Neil McKechnie, iCarol’s Director of Services, will be presenting “Non-profit help line industry trends” at the upcoming NASCOD conference in Saint Louis, Missouri, USA. The presentation is followed by a networking session to discuss issues and challenges that help lines are facing. Using aggregate data from iCarol over the past five years, we’ll answer questions like:
  • Has call volume gone up or down in the recession?
  • What are the most popular presenting problems for callers?
  • Are there correlations between demographics and call frequency/length?
  • and much more
We hope to see you there, but if we miss you, feel free to contact us for the materials and a follow-up discussion with people at your help line. NASCOD (National Association of Crisis Center Directors) is an organization for social service professionals serving as Executive Directors or Program Directors of crisis service centers. NASCOD’s mission is to provide support and professional development for executive directors and program managers. We arrange training, promote professional development, serve as an advocate and provide other appropriate services. Click here to find out more about the NASCOD conference this October 14-16th, 2010.


iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…

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