iCarol presents helpline industry trends at the NASCOD conference this OctoberNeil McKechnie, iCarol’s Director of Services, will be presenting “Non-profit help line industry trends” at the upcoming NASCOD conference in Saint Louis, Missouri, USA. The presentation is followed by a networking session to discuss issues and challenges that help lines are facing. Using aggregate data from iCarol over the past five years, we’ll answer questions like:
- Has call volume gone up or down in the recession?
- What are the most popular presenting problems for callers?
- Are there correlations between demographics and call frequency/length?
- and much more
iCarol is your help line software company that is here to make your job easier as Executive Director or leader of a non-profit contact center. Whether you have a crisis, help or 211 referral line, we are here to help you help more people in your community. Read more…