iCarol Webinar: The Changing Face of Initiating Active Interventions in the Online Space

Dana January 15, 2018 Events, Helpline Best Practices, Helplines, iCarol

Adding on new communications channels people can use to reach your helpline is a critical element of providing effective service to your community in the 21^st century. But, while the addition of such contact methods is important, it brings with it a unique set of challenges that crisis centers must be ready to address. Online emotional support, particularly Live Chat, can be extremely anonymous. In fact, that’s part of the appeal for users — the ability to confide in someone without revealing one’s face, voice, and identity sets exactly the stage that many people prefer or need in order to truly open up and reach out for help. In instances where emergency rescue might be needed for a person in imminent danger, the same exciting technology that allows so many in need to access help in the way they prefer can create anxiety and headaches for crisis workers who want to help.

Join us for our next webinar where we’ll delve into the topic of active intervention in the online space, and how this aspect of crisis intervention continues to evolve.

When:

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Our Presenter:

About Beau:

Beau has been part of the crisis intervention/suicide prevention field since 2002, when he started volunteering at his local crisis line. Subsequent experience being a flood recovery outreach counselor after the devastation of 2008 and working with the homeless population after that led him to a staff position with The Crisis Center of Johnson County, where he currently directs crisis intervention and suicide prevention services. He is a current board member for Contact USA, an accrediting body for crisis centers across the United States, and is part of the American Association of Suicidology’s Strategic Media Response Task Force. He has been involved in panel discussions on the intersection of video games and suicide at SXSW and other conferences, and has presented on how tech trends have affected and will continue to affect crisis intervention services.

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Tags: crisis intervention, Events, live chat, online emotional support, suicide prevention, webinars

Dana

Dana (She/Her/Hers) joined the iCarol team in 2013 after 12 years of direct service and administrative duties at a blended 2-1-1/crisis intervention/suicide prevention center. As the Communications and Social Media Manager at iCarol, you'll find her presenting Webinars, Tweeting, Blogging, Facebooking, and producing other materials that aid helplines in their work.