Inform USA Welcomes New Executive Director, Steve Rippe

Inform USA has announced the appointment of Steve Rippe as its next Executive Director, marking the beginning of an exciting new chapter for the organization and the broader information and referral (I&R) community.

Following a national search, Inform USA’s Board of Directors shared that Rippe will officially assume the role in November. With over 30 years of experience in contact center management and community navigation, Rippe brings a wealth of knowledge, leadership, and vision to Inform USA.

Before this appointment, Rippe served as Vice President of the 211 Helpline at United Way of the Midlands in Omaha, Nebraska, where he led a data-informed and people-centered approach to information and referral services. His efforts helped expand community connections, strengthen partnerships, and improve access to essential resources. Nationally, Rippe has also played a leadership role in advancing the 211 network through his service as Co-Chair of the 211 Steering Committee and his involvement with United Way Worldwide’s Front Porch initiative.

In their announcement, Inform USA shared:

“Steve Rippe brings more than three decades of experience in contact center management, with a proven record of driving operational excellence, process improvement, and organizational performance… His leadership reflects a commitment to innovation, collaboration, and strengthening the systems that help individuals and families thrive.”

Rippe is a longtime member of Inform USA and a respected leader in the field. His appointment is a promising step for Inform USA, and for the I&R and community navigation sectors.

iCarol congratulates Steve Rippe on this well-deserved achievement and celebrates Inform USA as it embarks on this exciting next era of leadership. We look forward to continuing our collaboration in strengthening the nationwide network that connects individuals and families to vital services.