Survivor Support Services

Meet People Where They Are

Survivors need to access your services in the ways that work best for them. Depending on personal preference, convenience, availability, and a desire for privacy or anonymity, those communication preferences are going to vary. To help the most people and serve them well, you need to expand your reach to include contemporary and in demand communication channels like live chat, texting, and self-service options. iCarol is an all-in-one helpline software that allows you to document any interaction with a client, regardless of contact method, using forms that you customize to collect exactly the data and information you need to track and report on later. With iCarol you can place a live chat portal on your website and have conversations arrive directly into that same system. Set up a new texting number, or text-enable your existing number, and have those conversations flow through your iCarol queue as well. Do you offer online screenings, intake forms, or want to offer a web-based or mobile app resource search to your community? iCarol helps you provide those services, too. Regardless of the method clients use to engage with you, your volunteers and staff utilize the same secure and user friendly platform to engage with them, improving service delivery, saving time, and meeting people where they are using the methods they prefer. Read more…  |  Read less.

Protect Sensitive Client Information

In the process of contacting your service, survivors trust you with highly private and sensitive information about themselves and their experiences with assault and sexual violence, and we understand your ethical and legal obligations to them. It’s extremely important that this information be kept secure, protected, and only accessible by people with the proper authorization. When logged into iCarol you’ll feel confident knowing your experience is locked using state-of-the-art encryption and highly secure data storage. You’ll never worry about non-compliance with privacy laws or unauthorized access to this sensitive data. You’ll grant authorized volunteers and staff specific security permissions that control what they can see and do while logged into your system. And while our web-based software can be accessed from anywhere with an internet connection, you can also ensure that only on-site staff can access secure client if you choose to restrict access to that data from off-site locations. We understand that nothing is more important that protecting your clients’ confidentiality, so iCarol delivers with the best data security available in today’s market. Read more…  |  Read less.

Prove Your Value

Your organization makes a positive impact in the lives of survivors every day — but how do you prove that to your CEO, Board of Directors, and funders? It starts with collecting meaningful data about each of your client interactions, across all your available communication channels. Because you can edit your data collection forms at any time, you can be respond rapidly to developing situations that may change your reporting needs, or track when a media incident is influencing higher volume of contacts. With this information you can tell a captivating story using the dozens of statistical reports and other reporting tools found within your iCarol system. In addition to the variety of in-system reports, you can also export your data for offline analysis in other data analytics software. Reporting isn’t just limited to client interactions — show your Director or CEO the efficiency with which your service operates by reporting on all of your management activities such as trainings offered or volunteer hours and productivity. With these tools you’ll be able to respond to report requests with ease and speed, impressing both upper management and stakeholders, and proving to your community that your survivor serving support service is a worthy investment. Read more…  |  Read less.

Illinois Domestic Violence Hotline

Chicago, Illinois, USA

“iCarol has been the best thing to happen to us to increase our efficiency and productivity at the Illinois Domestic Violence Hotline. We love our database and all that it can do for us and for our callers. Thank you, iCarol!”
– Gwyn K., Director

Dial Help

Houghton, Michigan, USA

“Ask anyone here in our office and you will know I can talk all day about how incredible iCarol is.”
– Kevin W., Program Director