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Survivor Support Services

survivors intimate partner sexual violence

Survivors of sexual, intimate partner, or domestic violence and abuse experience all kinds of emotions — betrayal, fear, shame, self-blame, anger, shock and confusion. Thousands of organizations around the world are working to build safe places for them to be able to break through their walls of silence so they can share their stories, work through their experiences and start to heal.

Through our extensive experience in the industry, working with advocates and acting as advocates ourselves, we’ve learned organizations need access to a host of reliable and helpful tools to best serve their clients. Many of those effected by sexual violence are uncomfortable making first contact over the phone, so offering multi-channel access is key to supporting them. Offering live chat, texting, or online intake or service requests is critical to supporting survivors of abuse and violence. Victims confide in those they reach out to and provide sensitive personal information, and services must meet their obligation to protect privacy and honor confidentiality agreements using highly secure online systems. Additionally, organizations need to report on client outcomes and be able to show impact and prove their value and meet VOCA or VAWA reporting requirements. Taking into account all these needs, and more, you need and deserve a lot of functionality from your victim services software.

With iCarol software you will have the tools to walk with survivors on their path of healing.

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Resources for Survivor Support Services

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Free eBook: Choosing Software for Survivor Support Services

Why You Must Offer Services through Chat or Texting

Marketing Methods That Boost Your Chat/Text Engagement

breaking silence sexual violence
Removing the
Scold’s Bridle

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Assessing Risk of Intimate Partner Violence

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Cleveland Rape Crisis Center Launches Text and Chat Program
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Historic Highlights: Media Coverage of Sexual Assault Reflects a Changing Culture
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Me Too
#MeToo Trends
on Social Media

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Why use iCarol at Your Survivor Support Service?

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Meet People Where They Are

Survivors need to access your services in the ways that work best for them. Depending on personal preference, convenience, availability, safety, or the need for privacy or anonymity, those communication preferences are going to vary. To help the most people and serve them well, you need to expand Read more…  |  Read less.

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Protect Sensitive Client Information

In the process of contacting your service, survivors trust you with highly private and sensitive information about themselves and their experiences with assault and sexual violence, and we understand your ethical and legal obligations to them. It’s extremely important that this information Read more…  |  Read less.

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Meet Reporting Requirements

Your organization makes a positive impact in the lives of survivors every day — but how do you prove that to your CEO, Board of Directors, and funders? And how do you meet the strict reporting requirements of Victoms of Crime Act (VOCA) and Violence Against Women Act (VAWA) funding? It all starts with collecting meaningful data about each of your client interactions, across all your available communication channels. Because you can edit your data collection forms at any time, you can Read more…  |  Read less.

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Hear From Your Peers

Illinois Domestic Violence Hotline

Illinois Domestic Violence Hotline

Chicago, Illinois, USA

“iCarol has been the best thing to happen to us to increase our efficiency and productivity at the Illinois Domestic Violence Hotline. We love our database and all that it can do for us and for our callers. Thank you, iCarol!”
– Gwyn K., Director

Dial Help

Dial Help

Houghton, Michigan, USA

“Ask anyone here in our office and you will know I can talk all day about how incredible iCarol is.”
– Kevin W., Program Director

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