July iCarol Support Training Advanced Reporting: Statistics – Analysis Area
In May, our Support Team began offering monthly training webinars. These training sessions will be consistently held on the third Wednesday of each month at 2pm EDT.
Our topic for July 15, 2020 at 2pm EDT is Advanced Reporting: Statistics – Analysis Area.
The goal of this training is to help iCarol users:
- Understand what data is included in each Chart Type in Analysis area
- Learn how to use the Filters and Tools available in the Analysis area, including:
- Call (Contact) Content Filters
- Standard Filters
- Total Distinct Calls
- Click here to see Contact Records that match these filters
- Saved Chart Type
- Drilling into charts
- Exporting chart data to csv files
- Consider different use cases for the various Chart Types, Filters, and Tools available
The Monthly Support Trainings are available exclusively to iCarol customers. To sign up, please sign into your iCarol system and navigate to the iCarol Help Center, where the registration link is provided in the Announcements area.