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July Newsletter 2014

                                               Crisis & Referral Helpline Software                         July 2014
Does your center ever work with those struggling with problem gambling? Read on…this month we share our insights and activities in the area of problem gambling as well as highlight simple tools that help you stay on top of your shift calendar during busy vacation periods.  

Florida, USA

“The transition from our old system to ICarol was seamless.  They are very professional and cater to non-profits.  We now have Live Chat, Text and Phone in one database.  This really makes it easy on the clients as they can choose which way they want to contact us for assistance.

Brian KongsvikDirector of HelpLine Operations 

Managing Shift Schedules During Vacation Periods

During the summer, and other common vacation periods, staff and volunteers may need to adjust the time they serve at your agency. To easily manage each vacation coverage and exceptions to your regular shift schedule, these tools in the shifts area of iCarol may be of assistance….Read More

National Council on Problem Gambling Conference Recap

iCarol recently attended the Pre-Conference symposium at the 28th National Council on Problem Gambling Conference in Orlando, Florida. Members of our team attend conferences like this to ensure that we are on the cutting edge of the issues, challenges and experiences that helplines face. To learn more about topics discussed and our insights...   Read More

iCarol celebrates “Be Kind to Humankind” Week

Be Kind to Humankind promotes a simple but profound message: Be compassionate towards your fellow humans, and take time to help them. It recognizes the idea that we all need each other to get by in the world, and from time to time we really need one another’s help. Simple acts of kindness performed all around the world every day make the world a better place.… Read More

So you want to do live chat or texting, what makes iCarol better than other services?

Folks we met at the NCPG Conference had a lot of questions about live chat and text, and we know you do too! Watch this pre-recorded webinar to learn about how iCarol’s chat and texting services go way beyond typical programs because it integrates with other iCarol tools, and gives you statistics in seconds!… View Webinar

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iCarol -An Overview

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